Ch1-6
Which of the following characteristics are examples of tolerance or empathy? Check all that apply. Flexibility Insistency Closed-mindedness Patience Understanding Impatience
Flexibility Patience Understanding
Select the type of information flow: You call your team's IT representative on the telephone to let him know about an issue you are having with your server.
Horizontal flow
identify the trend that affects the workplace: Julia, an HR manager at a telecommunications company, is in charge of designing and presenting a seminar that meets the needs of its North American workforce. This group includes men and women right out of college, close to retirement, and from a variety of fields.
Increasingly diverse workforce
The German culture believes in personal responsibility in business matters.
Individualism
What form of nonverbal communication will serve you best? Sustained eye contact Standing far away Note taking
Sustained eye contact
Which of the following phrases would be most inclusive when creating the invitation? You and your partner are invited You and your spouse are invited You and your guest are invited
You and your guest are invited
Organizations form teams because teams usually
are more productive
A disadvantage is that written documents
lack verbal cues
generalizations applied uncritically to large groups of people
stereotypes
When writing a report or proposal, an advantage is that you can
use precise wording
Last year, Brickerhoff & Dunne LLC, a financial consulting firm in Dallas, remodeled its conference room to accommodate virtual meetings with its partners and clients in Tokyo and London. When meeting participants sit at the conference table, they are able to see their colleagues, who are in remote locations, in real time. To make the meeting more successful, managers at Brickerhoff & Dunne LLC should do which of the following? Check all that apply.
- Build trust by logging in early and engaging in small talk. - Decide what language will be used in the meeting. - Remind meeting attendees to silence electronic alerts and alarms
Attached, you should find three charts and two graphs. I have scheduled the first conference call for 18.10.08 and the next for 20.10.08. What has she done to make her writing more easily understood? Check all that apply. Humor is used to be friendly. Contractions are not used. The sentences are short. The date format matches the local style. Conversational idioms are used to enhance readability. The sentences are shortened using acronyms.
- Contractions are not used. - The sentences are short. - The date format matches the local style.
The staff meeting started at 2:00 p.m., but Ginny didn't arrive until 2:30 p.m. She listened to a discussion of order-processing problems and began to shuffle through a stack of papers looking for the agenda. Frustrated, she leaned over and whispered to you, "What's going on?" You tried to explain the situation, but by the time you had finished, the meeting was over. 1) What could Ginny do to make the next meeting more effective and productive? 2) Ginny could also ______________.
1) Arrive early 2) come prepared
Congratulations! You are now the proud owner of the Dynamo Voice Mail System. For initial setup, press "1." The automated system will guide you through the steps necessary to set your personal away message and organize your voice mail folders. To access your messages now, press "2." To delete messages, press "3." To exit the system, press "9." For more help, or to speak to a customer service representative while you're logged onto the Dynamo system, press the "*" key now. This message is designed to persuade/inform . Specifically, the primary purpose of this message is to sell a voice mail system / provide a refund / give directions / responds to a complaint . The secondary purpose of this message is to maintain the customer's goodwill / offer a guarantee of service / sell more voice mail systems Which are appropriate questions to ask when anticipating and profiling your audience? Check all that apply. What is my relationship with the audience? Do I like my audience? Who is my primary audience? What position does the audience hold in my organization? Why am I writing this message?
1) inform 2) give directions 3) maintain the customer's goodwill 4) What is my relationship with the audience? Who is my primary audience? What position does the audience hold in my organization?
When customers start getting sick after eating at a popular new restaurant, the management is worried. The Centers for Disease Control (CDC) schedules an appointment to visit the restaurant's kitchen to determine whether the personnel or the equipment is transmitting a virus to the public. The restaurant's management convenes a meeting to decide how to investigate the problem themselves. They need to make some choices quickly. Which strategy would be most effective in this situation?
A majority decision
Mariana is a regional manager for a company that sells consumer paper products. She manages 12 sales representatives in her region. The sales reps all meet face-to-face at the beginning of each quarter, and they meet virtually each Monday. Last month, the company upgraded their Web conferencing system to include videoconferencing through smartphones. Mariana would like to use the smartphone conferencing application for her weekly meetings because her sales reps are often traveling and don't always have an Internet connection for videoconferencing. What should Mariana do before she switches to using the smartphone videoconferencing tool to hold weekly sales meetings?
Be sure all of her sales reps know how to use the technology.
attitudes toward independence and freedom from control
Collectivism
The Chinese emphasize group membership in their business dealings. Which dimension is described?
Collectivism (place a high value on consensus and a lower value on independence.)
North Americans tend to interpret language literally in their business dealings.
Communication style
You are in the company cafeteria, and your coworkers begin discussing an interaction between your boss and another colleague. You witnessed the actual encounter, so you know that your coworkers are wrong and that the situation is being discussed in a way that may be hurtful to both your boss and the colleague. How should you respond?
Correct your coworkers' misconceptions.
Which of the following suggestions acknowledge different values and respect the need for moral initiative? Check all that apply. Refuse alternatives. Embrace transparency. Don't rationalize shady decisions. Avoid reflex judgments. Make reflex judgments. Rationalize questionable decisions. Broaden your view.
Embrace transparency. Don't rationalize shady decisions. Avoid reflex judgments. Broaden your view.
The United States imports tariff-free goods from Mexico. Identify the trend
Favorable trade agreements
What strategy could you employ to come up with the best groups? Throw all the names in a hat and randomly choose your teams. Choose teams that are primarily of the same culture or race and add one or two others based on their personal strengths and weaknesses. Focus on the overall strengths and weaknesses of each person instead of focusing on differences such as race, gender, and age.
Focus on the overall strengths and weaknesses of each person instead of focusing on differences such as race, gender, and age.
When you visit the executive assistant to request important changes to a spreadsheet, he is hard at work, e-mailing clients. The moment you arrive, however, he stops typing, turns to face you, and looks you in the eye. What message is the executive assistant expressing nonverbally?
He values your time.
Randi Lynn supervises 12 customer service representatives. At the end of each day, each representative is required to send Randi Lynn an e-mail summarizing his or her customer interactions that day. Randi Lynn consistently receives e-mail summaries from Dennis, one of the customer service representatives on her team, with missing information, poorly written sentences, and sloppy formatting. What nonverbal messages do Dennis's sloppy e-mails send to Randi Lynn? Check all that apply.
I am unprofessional. I don't respect your authority. I don't take my job seriously.
identify the trend that affects the workplace: Thomas is learning Spanish so that he can more easily communicate with his teammate based in Mexico City.
Increasingly diverse workforce
When presented with ethically ambiguous situations, which of the following questions can help you make good decisions?
Is the action you are considering legal?
Although most international business is conducted in English, levels of comprehension can vary. How can you enhance your oral communication skills in international environments? Check all that apply. Listen without interrupting. Observe eye messages. Speak loudly. Assign blame. Discourage feedback. Smile when appropriate. Check frequently for comprehension. Follow up in writing. Teach English phrases. Assume comprehension. Encourage accurate feedback. Accept blame.
Listen without interrupting. Observe eye messages. Smile when appropriate. Check frequently for comprehension. Follow up in writing. Encourage accurate feedback. Accept blame.
In the United States, employees are often encouraged to voice their opinions. Which dimension is described?
Power distance
views on social inequality and expectations for behavior based on social status
Power distance
In Japanese culture, employees show deference to their managers.
Power distance (formal power hierarchies-Subordinates tend to adhere to their roles and defer to authority)
A U.S. retailer of high-tech products looks to open stores in Russia where there has been a surge in demand for smartphones and tablet computers. Identify the trend
Robust middle-class growth
Most employers agree that a prospective employee must meet fundamental criteria, including a required major, course work, and GPA. In addition, employers seek a variety of other skills in all employees, regardless of position. According to the National Association of Colleges and Employers, which of the following are the job skills most employers seek? Check all that apply.
Strong written communication skills Initiative Strong work ethic Ability to work in a team
identify the trend that affects the workplace: Erin works for a company that manufactures outdoor gear. Last month she and five other employees worked as a group to address customer issues with a tent currently on the market. This month she's working with a new group to figure out how the company can target products to younger customers.
Teaming
In general, North Americans prefer quick decisions.
Time orientation
What is one way to improve the horizontal flow of information?
Train employees to work as a team that uses better communication techniques.
Jen is on a project team that has members in four different locations in three time zones. When the team needs to meet at a time that differs from the scheduled weekly meeting, the amount of communication required to find an appropriate meeting time nearly fills up Jen's e-mail inbox. She would like a more efficient way to schedule meetings. What should Jen do, considering that she wants a better method for scheduling team meetings?
Use a digital calendar system.
I have attached the contract for you're review. Please review this ASAP. What can he do to improve the clarity of what he wrote? Check all that apply. Use correct grammar. Use casual language. Consider the recipient's communication style. Write out acronyms. Use contractions. Use longer sentences.
Use correct grammar. Consider the recipient's communication style. Write out acronyms.
Which of the following sentences avoids judgmentalism and exhibits supportiveness? With one more meeting, I'm sure we can come to an agreement. We're going to need another meeting before we can come to an agreement. Unless you agree to another meeting, I'm not sure we can close the deal.
With one more meeting, I'm sure we can come to an agreement.
When you are preparing a presentation, you find the perfect graphics on the Internet. Should you use them?
Yes, as long as you follow copyright law.
Were you to get permission to use the images in the report, how should you use them?
You should include a citation of the image's original source.
Your company has used the same logo for years. A few weeks ago you decided it was time for a fresh look, so you hired a graphic designer. She provided you with several different designs, and you like them all. You want to acknowledge her hard work, maybe in a form that she could use in her portfolio. What is the best way to accomplish this goal? You should use a phone call/instant message/text/letter , which is a lean/rich medium
a letter; lean
an obstacle in the horizontal flow of information
a person's ego
You are the director of marketing for a nationwide chain of stores. Sales are flat, and something must be done quickly to restore shareholders' faith in the company. You need to discuss marketing strategies with the district managers for all of the regions in the chain as soon as possible. How can you communicate with all of them efficiently? You should use a videoconference/Facebook message/e-mail/face-to-face meeting , which is a lean/rich medium
a videoconference; rich
Effective writing skills are
critical for a successful career in business
For example, if you're having trouble focusing on a message, you could a. focus on empathic listening skills b. identify key facts c. fake attention
identify key facts
The most common function of a business communication is to ____________
inform
- produce and consume information in the workplace. - make sense of figures and data.
information worker
Willa is meeting with her coworker Mabel to get a better understanding of the figures and data in Mabel's most recent Customer Status Report. Because she works to interpret the meaning of words, figures, and data, Mabel is considered to be a(n) _______________
information worker
Don't forget to give the notes to Maria and ____ I me
me
Poornima Wong, from customer relations, expresses concern over the e-mail privacy policy you have submitted to your team for approval. You listen carefully as Poornima lists the effects the policy will have on customer relations. To manage this conflict, you can ___________.
understand Poornima's point of view
For _____ was the laptop ordered?
whom (Who and whoever are used as subjects of sentences or clauses. Whom and whomever are used as objects. Usually, who is used before a verb, and whom is used before a noun or pronoun and after a preposition.)
What are some of the characteristics and skills most employers look for in recruits? Check all that apply. Eagerness to learn about new technologies Willingness to listen to other opinions Steadfast adherence to routine Tendency to keep new ideas quiet Critical thinking
- Eagerness to learn about new technologies - Willingness to listen to other opinions - Critical thinking
Michael doesn't agree with the direction his teammates want to go with the team's project. Michael wants to understand his teammates' reasoning. As they attempt to explain it to him, he keeps interrupting with questions and strong objections. Michael is becoming more and more frustrated as the meeting goes on. What can Michael do to reduce his frustration and listen more effectively? Check all that apply. He can avoid interrupting his teammates. He can interrupt only for critical objections. He can change the subject. He can write down his questions and save them until the end.
- He can avoid interrupting his teammates. - He can write down his questions and save them until the end.
Which of the following practices are important when encouraging collaboration in a virtual meeting? Check all that apply.
- Recap and summarize often. - Use roundtable discussions. - Use precise language.
Group behaviors that help to create successful team outcomes include
- abiding by team rules - analyzing tasks and defining problems - contributing information/ideas - listening actively - encouraging members to participate
Is it appropriate to use the publicly posted images in the report without permission?
No, using the images may break the law.
In general, the Germans prefer prompt (fast) responses.
Time orientation
an obstacle in the upward flow of information.
reprisals for honest communication
You and a coworker, Nicola, disagree over how to address a problem your team has encountered. You often don't understand Nicola's arguments and have the opinion that she is not always well informed. However, this is an important decision, and you know the situation requires you to consider all options before proceeding. What can you do to make sure you understand Nicola's argument? Check all that apply.
- Keep an open mind. - Separate facts from opinions.
Although most international business is conducted in English, levels of comprehension can vary. How can you enhance your oral communication skills in international environments? Check all that apply. Correct mispronunciations. Observe eye messages. Follow up with a phone call. Speak loudly. Speak slowly and enunciate clearly. Use simple English. Learn foreign phrases.
- Observe eye messages. - Speak slowly and enunciate clearly. - Use simple English. - Learn foreign phrases.
Which of the following are important to do before ending a virtual meeting? Check all that apply. - Establish ground rules for communication. - Review meeting decisions. - Remind people of action items. - Confront conflict frankly.
- Review meeting decisions. - Remind people of action items.
You are about to record your new voice mail message. Which of the following voice mail backdrops would be most professional?
A quiet background so that the caller can clearly hear your name and message
Which of the following is an advantage to organizations that value a diverse workforce? Check all that apply. Better decision making and problem solving Increases in discriminatory lawsuits and union clashes Better understanding of consumer trends Innovative and effective solutions
Better decision making and problem solving Better understanding of consumer trends Innovative and effective solutions
During a conference call with the corporate office, you are told by a senior executive that you will be going abroad in the next week to finalize a large account. He informs you that your expense account for this trip will be larger because, in order for the deal to go through, you must pay the top executives $5,000 each. How do you respond to this information? Clarify the situation, and ask specific questions about the overseas company's cultural and ethical practices. Also, ask what your company policies are regarding intercultural ethics. Suggest that you pay just one executive this time around and save the company money. Accuse the senior executive of global corruption and read him the Sarbanes-Oxley Act of 2002.
Clarify the situation, and ask specific questions about the overseas company's cultural and ethical practices. Also, ask what your company policies are regarding intercultural ethics.
Scandinavian cultures do not rely heavily on social or nonverbal cues to convey meaning. Which dimension is described?
Context
You are reviewing a prototype refrigeration system developed by a Mexican manufacturing firm. The firm is eager to do business with your company, but you find that the prototype doesn't meet safety standards. You feel the system needs further development, but the company's representative, Mr. Lopez, keeps hinting that they'd like to start shipping soon. In this situation, which approach would you take to allow Mr. Lopez to save face? Explain that, given time, their product could fill your needs and that you are looking forward to more of their safety test results. Explain that the system doesn't currently meet Western safety standards, but you might be interested in it if they address those concerns. Explain that safety is a major concern to Western consumers; as a result, you won't be able to do business with them yet.
Explain that, given time, their product could fill your needs and that you are looking forward to more of their safety test results.
A U.S. design firm is collaborating with two other international design firms to update the office decor for a multinational company. Members from all three firms are working together virtually from various locations around the globe. The team uses teleconferencing and e-mail to collaborate. Recently, however, the team encountered a costly situation where a custom fabric design order was placed by a team member in Hong Kong and then again the next day by a team member in San Diego. What should the team do to avoid similar mistakes in the future?
Keep better track of information by using a shared database.
Which of the following sentences avoids judgmentalism and exhibits descriptiveness? That slide presentation you gave was really terrific. As slide presentations go, yours was top-of-the-line. The pie charts in your presentation displayed avenues for growth in the coming year.
The pie charts in your presentation displayed avenues for growth in the coming year.
In general, the Japanese do not like to be rushed into decisions. Which dimension is described?
Time orientation
You're putting the final touches on a proposal. It all looks good, but you realize you forgot to include the material costs and don't have that information at your fingertips. The supply chain specialist would know, but he's in another building and doesn't seem to be online right now. You'd really like to finish the proposal today. What is the most efficient way to contact him for the detailed numbers needed for the proposal? You should use a phone call/instant message/text/letter , which is a lean/rich medium
a phone call; rich
The exchanging of ideas and message with superiors, coworkers, and subordinates is done through the process of ______________
internal communications
For example, imagine that you are attending a sales meeting. You've been there for two hours; there are many figures and charts to examine, and the speaker isn't very exciting. To absorb important information in this situation, you'll have to exercise advanced ______________________
listening skills
an obstacle in the downward flow of information.
long lines of communication
Darnell can best project professionalism when e-mailing business associates by ____________.
observing correct grammar
For example, in some societies it is considered rude to ________ point your finger exchange business cards nod your head
point your finger
Thanks for sending the catalog proofs. It was so good to hear from you again!!! My sister forwarded me this funny story, and I immediately thought of you! 1. To project a more professional image, the writer ____________ . 2. In addition, the writer _____________ .
1. shouldn't use exclamation points often 2. should not include senseless chatting
Willa, a recent college graduate with little job-related experience, was recently hired at Lewiston Communications as a marketing specialist. Willa was hired specifically for her education and her ability to learn. Willa, according to management guru Peter Drucker, is considered a(n) ________________ .
knowledge worker
Which of the following is needed for information literacy? Check all that apply. - The ability to separate fake news from real news - Blockchain development - Critical thinking - The ability to accurately evaluate information
- The ability to separate fake news from real news - Critical thinking - The ability to accurately evaluate information
Your appearance sends an important nonverbal message to business colleagues and potential employers. Strive to convey a professional appearance at all times. Which of the following is most professional? Showing all of your artistic tattoos Wearing athletic sneakers daily Keeping neatly styled hair
Keeping neatly styled hair
You are a new employee at a global publishing company. During your first week of work, you receive an e-mail from the human resources department announcing a meeting about the company's policies on ethical codes of conduct when dealing with business practices abroad. What can you expect to learn during this meeting? The way to greet people in Japan, Germany, and Switzerland The appropriate amount of money to spend on business gifts How to wear traditional clothing in India
The appropriate amount of money to spend on business gifts (Gifts can often signify trust and gratitude. Depending on the culture and context, however, the manner in which gifts are or are not given may result in a loss for your company. Understanding your company's policy on gift giving and receiving is critical.)
How should you practice courtesy with customers?
Use polite words.
You're at your weekly meeting with your teammates. The team's last assignment was producing a broadcasting company's new line of educational programs. Those programs are currently at the top of their category, according to the latest television ratings. "Now," says the team leader, "our next project will be developing science programming. Let's get to work!" Immediately, ideas begin to flow, individual team members take on tasks, and after an hour, you and your team have developed an action plan for a series of science programs. Which phase of team development does this situation describe?
performing
Today's college graduates are likely to have a more fluid, less defined career path. Which of the following will help college graduates stay relevant in their chosen fields? Check all that apply. - The corporate lattice - Web development - Information literacy - Kaizen
- The corporate lattice - Information literacy - Kaizen
After solidifying an overseas deal with a large bottling company, the executive informs you that in order to expedite the signing of the materials, he will need an extra $10,000. How should you react to his request? Immediately judge the man as immoral and corrupt and end the business deal. Inform the executive that this extra $10,000 wasn't in the original contract. Avoid assuming unethical behavior until you clarify what he is asking for in relation to the agreed-upon contract. Negotiate his request and offer $5,000.
Inform the executive that this extra $10,000 wasn't in the original contract. Avoid assuming unethical behavior until you clarify what he is asking for in relation to the agreed-upon contract.
You are an HR representative for a global shipping company. Your supervisor asks you to contribute ideas via e-mail on possible discussion topics for the next HR meeting on intercultural ethics. What discussion topics could you suggest? Organizational mapping Legal requirements, company policies, and conflicting cultural norms Ways to avoid being caught when participating in unscrupulous business practices abroad
Legal requirements, company policies, and conflicting cultural norms
"Dear Sally, Thanks for lunch. I had a great time, and we accomplished a lot. Those pictures of your kids are adorable. Listen, I wanted to see whether we could schedule a meeting with the boss for Friday to go over the survey plan we made at lunch. Could you contact him and try to set something up when you both are available? I can be free anytime on Thursday or Friday." Before sending the message, it occurs to you that your e-mail will probably be forwarded to your supervisor. What will you need to change to make the message appropriate for both a colleague and your supervisor? Make the message more formal and remove the personal discussion. Describe what you had for lunch and what the kids look like in detail. Give a complete summary of the survey plan in case your colleague has forgotten what you talked about.
Make the message more formal and remove the personal discussion.
James has been working closely with a new supplier in India to produce products for the U.S. market. James has offered several suggestions to improve the efficiency of the assembly line, but every time he meets with the supplier, it seems no changes have been made. James decides to meet with the new supplier to learn more about their process and why they do things the way they do. Which of the following is James experiencing in his encounter with his new supplier? Ethnocentrism Open-mindedness Prejudice
Open-mindedness
identify the trend that affects the workplace: Gary is a public relations associate for a manufacturer of high-tech products, but his interactions in the company are not limited to the PR department. Because the people he interacts with change from project to project, he's worked with engineers, media specialists, a sociologist, and various contract workers from outside the company.
Teaming
The Johnson report contained incomplete data that was unfinished. Determine which empty words can be purged from the following sentence to make it more concise. No revision necessary "That was unfinished" "Johnson report" and "incomplete"
"That was unfinished"
The Boston Hotel High-end linens 600-thread-count sheets Coffee maker with selected teas Imported beer Fresh-squeezed juices Affordability Food and drink Double-thick bath towels Silk pillowcases Raw silk curtains with gold embellishments $100/night four-star rooms Free snacks, shampoo, and conditioner Free wireless Internet You have been asked to organize the items on the list into an outline for your supervisor. Your supervisor then sends you an e-mail with additional items to add to the list. What are three subpoints listed in the preceding scratch list? Affordability, imported beer, food and drink High-end linens; free wireless Internet; free snacks, shampoo, and conditioner $100/night four-star rooms; free wireless Internet; free snacks, shampoo, and conditioner
$100/night four-star rooms; free wireless Internet; free snacks, shampoo, and conditioner
Choose those characteristics that describe culture from the following list. Check all that apply. Culture is inherently logical. Culture never changes. Culture is learned. Culture is the basis of self-identity and community. Culture is inherently illogical. Culture is solely dedicated to art and music. Culture is dynamic. Culture is personal. Culture combines the visible and the invisible. Cultural norms are easy to change.
- Culture is inherently logical. - Culture is learned. - Culture is the basis of self-identity and community. - Culture is dynamic. - Culture combines the visible and the invisible.
Nate, Shelby, and Tomas are in a conference room gathered around a speakerphone. Tomas dials a number and is connected to a conference bridge, where he enters a passcode. Katrina joins the meeting by dialing in from her home office using her smartphone. All four join the company's monthly virtual sales meeting with their coworkers from around the country. Which of the following should Nate, Shelby, and Tomas do to make the meeting more successful? Check all that apply.
- Log into the meeting 15 minutes early to avoid problems. - Summarize the discussion to be sure that virtual technology limitations are overcome.
Thank you for giving my team the opportunity to present our proposal for the opening of 11 new stores in Copenhagen; we'd like to meet again to discuss the details further. How would you improve this sentence so it is clearer? Check all that apply. Make names of cities lowercase. Include more ambiguity. Add a comma after the first two words of the sentence. Make the sentence shorter. Cite numbers using figures instead of spelling them out. Write out the contraction.
- Make the sentence shorter. - Cite numbers using figures instead of spelling them out. - Write out the contraction.
[1] We will engage in the preparation of your information packet immediately. [2] While we compile your packet, please complete the attached form. Which sentence contains a buried verb? Neither 1 2
1
Because transit tends to be congested in this country, many people prefer to shop in their local neighborhoods. They tend to go to stores several times a week to get what they need rather than making one big trip less frequently. Since the culture of this company is very network oriented, shoppers expect a trip to the store to involve significant interaction with store employees. Shoppers are also used to good deals and haggling for better prices. 1) A U.S. store opens in this country and exhibits the following characteristics. Which of these characteristics will be problematic for the success of the store? Check all that apply. - Product experts on the floor to answer customers' questions - Products available individually rather than in bulk - A few large flagship stores located in big cities - High-end pricing - Store locations easy to access via public transit 2) Which of the following has contributed to the increasing importance of intercultural communications in the United States? Check all that apply. - Increased cultural diversity due to immigration - An aging population - Interconnected global commerce
1) - A few large flagship stores located in big cities - High-end pricing 2) - Increased cultural diversity due to immigration - Interconnected global commerce
Paragraph A: Last week, three of our Xcite executives closed a lucrative merger deal with Editionplus. The merger will add more than 500 accounts to our business and will increase our profits by 39 percent in less than a year. Additionally, the executives met with several Editionplus product designers and agreed on three new computer prototypes that we will produce during the next five years. This means we will expand our business to both Los Angeles and Las Vegas. Paragraph B: Employee reaction has been mixed about our recent plans to expand to Las Vegas and Los Angeles. Many Xcite employees are concerned that the Los Angeles site will not have the same relaxed corporate environment as the current site. However, this is not the case: The relaxed corporate environment at the San Francisco site will be replicated in Los Angeles. The culture we have developed works for the company and our employees, and we don't plan to change it. Human resources executives are already interviewing San Francisco employees so they can capture and replicate the culture with ease. Paragraph C: The leadership at the Xcite San Francisco site has been phenomenal during the last ten years. Everyone in senior-level positions has worked his or her way up the corporate ladder and has contributed greatly to the company's success. This team has increased our profits by 6 percent, expanded office space, hired additional IT support, and strengthened our IT infrastructure. These are just a few of this leadership team's many accomplishments. In the next two months, a new leadership team will be formed for the Los Angeles site. This team will consist of transferred employees from the San Francisco site. We will be offering many of you a chance to be part of this move. Additional training will be required for all who are transferring, and moving costs will not be covered. Xcite looks forward to opening another location with excellent products, high profits, and 100 percent employee and customer satisfaction. 1) Which paragraph or paragraphs use the direct approach? 2) What is the main idea of Paragraph A?
1) A (Paragraph A is direct because it places the most important information at the beginning: "Last week, three of our Xcite executives closed a lucrative merger deal with Editionplus." Most business messages use this paragraph plan because it clarifies the subject immediately. Paragraph B is an example of a pivoting paragraph, which is used to compare and contrast information. Paragraph C follows an indirect plan, which is used to persuade and explain. Indirect paragraph plans place the topic sentence toward the very end of the paragraph.) 2) Last week, three Xcite executives closed a lucrative merger deal with Editionplus.
You spend your time reviewing safety reports, entering them into the database, and compiling statistical analysis of the results for your superior, Ray Blaine. Recently Mr. Blaine met with you to ask about some of your information and provide feedback on the analysis, and he mentioned he would like an updated version of the report no later than the end of the week. He asked twice if you will be able to finish the report by then. Following this query, Mr. Blaine often compliments you on the results of your past analyses. 1) What is the most important message your superior is trying to deliver? 2) Which of the following will indicate to Mr. Blaine that you are actively listening to his comments and suggestions?
1) He wants to know when the report will be ready. 2) Lean forward and make eye contact.
You are a member of a project team revising your company's ethics policy. The team has representatives from four divisions: Software Engineering, Business Systems, Demand Planning, and Corporate Communications. You are the Corporate Communications representative and the team's leader. Audra, a member of the project team, comments that the team is not performing as well as it could. Then she suggests that the team review a new draft of the ethics policy. She believes the policy will have positive effects on the team and on the organization as a whole. 1) What is the most important message your colleague is trying to deliver? 2) What can you do to listen more effectively to your colleague?
1) She wants to present a new draft of the ethics policy. 2) Remain objective.
In early October, department stores begin to prepare for upcoming holiday sales. Retail stores often make 25 percent or more of their yearly revenue during November and December. Sales associates for a nationwide department store are hired for their energy and enthusiasm, but after the long summer months, many are unprepared for the intense workload of the holiday sales season. Mabel James, general manager of store #415, knows she needs to get the staff excited about their jobs, their stock, and their customers before the holiday season begins, and has designed a series of incentives for employees who reach sales goals. Mabel calls a meeting. 1) Which of the following describes the purpose of Mabel's meeting? 2) In this situation, how many people should be invited to attend the meeting? 3) Planning meetings is often difficult. Busy schedules make finding adequate meeting times challenging. Digital calendars allow professionals to use their time more effectively by enabling them to:
1) To motivate employees 2) All employees 3) Make appointments, check availability, and keep track of daily activities
The Freebird Turbocharger is being recalled. All customers who submitted warranty cards may have their installed turbochargers replaced for free by authorized mechanics. If you do not have a warranty with Freebird, bring your original receipt to your local Freebird dealership, and it will complete the repairs at cost. This message is designed to persuade/inform . Specifically, the primary purpose of this message is to provide customer service / file a complaint / apologize to a customer / refuse a refund . The secondary purpose of this message is to rebuild the customer's goodwill / sell more video games / provide a refund Which are appropriate questions to ask when anticipating and profiling your audience? Check all that apply. Can the audience respond before the weekend? What do I know about the audience's education, beliefs, culture, and attitudes? How much does the audience know about my topic? How will the audience react to my message? What format should I use?
1) inform 2) notify customers 3) retain the customer's goodwill 4) What do I know about the audience's education, beliefs, culture, and attitudes? How much does the audience know about my topic? How will the audience react to my message?
We strive to satisfy all our customers, so we invite you to exchange "Gods of Parnassus" for another video game from our large inventory. Although we are unable to offer refunds for opened games, we believe you will be able to choose a suitable replacement game in exchange. This message is designed to persuade/inform . Specifically, the primary purpose of this message is to provide customer service / file a complaint / apologize to a customer / refuse a refund . The secondary purpose of this message is to rebuild the customer's goodwill / sell more video games / provide a refund (4) Which are appropriate questions to ask when anticipating and profiling your audience? Check all that apply. If my message is forwarded, will it make sense to the new people who see it? How can I prevent other people from seeing this message? Will someone other than my audience see my message? If others see the message, how might they differ from my original audience? Can I get someone else to transmit this message?
1) inform 2) refuse a refund 3) rebuild the customer's goodwill 4) If my message is forwarded, will it make sense to the new people who see it? Will someone other than my audience see my message? If others see the message, how might they differ from my original audience?
You are asked to send out an important letter to your business associates in Japan, and it must be sent within the next 90 minutes. You know it will take you about 30 minutes to gather all the information you will need to include in the letter. This will leave you one hour for prewriting, drafting, and revising. Because this letter is critical and will influence all future business with your Japanese associates, you know that you will use the entire hour to write the letter. Approximately how much time should you spend on prewriting once you have gathered the information you need? 5 minutes 35 minutes 15 minutes
15 minutes
[1] Seven conference calls are scheduled this morning between 10 and 11 a.m. [2] As a general rule, the company limits the number of conference calls to three per hour. [3] In the future, we should be more careful about scheduling calls. Which sentence contains a vague, wordy expression?
2 ("as a general rule" can be reduced to "generally" to make the sentence more concise)
Which of the following are clichés that should be dropped from your business messages? Check all that apply. Below the belt First and foremost Best regards Good to go
Below the belt First and foremost Good to go
Rene conducted a 20-minute brainwriting session during the Historical Society's monthly meeting. The agenda for the session focused on ways to encourage average citizens to visit local historical sites. The group was writing ideas on flipcharts placed around the room when Jeanne said that having a community-wide open house where people could show off important historical items in their homes that were related to the town's history was the best idea and everyone should stop writing. To improve the group's brainwriting, the group leader should A) Define the problem more clearly B) Focus the conversation by asking who agrees with Jeanne C) Encourage participants to classify all ideas into groups before evaluating them
C) Encourage participants to classify all ideas into groups before evaluating them
A coworker is having a hard time beginning a difficult report about foreign currencies and asks you for ideas about how to get started. What advice can you give the writer based on the 3-x-3 writing process? Read your work carefully for grammatical errors. Determine the purpose and audience of the message. Your responses will help you organize the information. You don't know who your audience is, so just write the report as broadly as you can and hope you don't offend anyone.
Determine the purpose and audience of the message. Your responses will help you organize the information.
What questions should you ask yourself when proofreading? Check all that apply. Did I check for inaccuracies? Should I send a letter or an e-mail? Are my introductory clauses followed by a comma? Have I followed standard formatting guidelines?
Did I check for inaccuracies? Are my introductory clauses followed by a comma? Have I followed standard formatting guidelines?
What questions should you ask yourself when proofreading? Check all that apply. Did I place a comma before coordinating conjunctions that appear in compound sentences? Did I consider the recipient's needs and expectations? Should I send a letter or an e-mail? Did I spell the recipient's name correctly?
Did I place a comma before coordinating conjunctions that appear in compound sentences? Did I spell the recipient's name correctly?
Your team consists of three people who are collaborating on a short quarterly report. You are putting the final touches on your completed report, and each member simply needs to review the document one more time before it is submitted. Which collaboration tools would be best for this situation? Check all that apply. E-mail Wiki Instant messaging
I am writing to tell you what has been decided in terms of the name of the new product line. I am referring to the new product line of lamps from Denmark. The meeting was scheduled for Wednesday at 10:30 a.m. in the morning, but the meeting did not really begin until 10:40 a.m. Some people arrived at 10:30 a.m. but then went to the kitchen for coffee while we waited for the other team members to arrive. Before we began discussing the new product line, we talked about plans for the weekend and about Juanita's new hamster. Gilberto joked about naming the new line after the hamster. There were four suggestions for the name of the new line. The four suggestions for the name of the new line were Lampmark, Danish Delight, Lys, and Tivoli. After some discussion, everyone agreed on Tivoli. So Tivoli is the name of the new line of lamps from Denmark. Which business writing goal will improve the clarity and conciseness of the message? Purposefulness Audience-oriented perspective Economy
Economy
Which of the following options are redundancies? Check all that apply. Combined theory Exactly identical Each and every Basic fundamentals
Exactly identical Each and every Basic fundamentals
"Hey Marilyn, Nice work on that presentation. I'm going to send a copy to the board to show off your creativity. Congratulations to you and your team. Speaking of teams, your leadership during the presentation really shows, and you deserve a promotion for all that hard work. A team is only as good as its leader, after all." Before sending the message, it occurs to you that your e-mail will probably be forwarded to other employees. What will you need to change to make the message appropriate for everyone? Start with the promotion discussion, and use a more formal tone. Explain why the recipient is more deserving of a promotion than the other team members. Focus on congratulating the team using each individual's name, and avoid mentioning the promotion.
Focus on congratulating the team using each individual's name, and avoid mentioning the promotion.
Evening wine tasting Sparkling water Safety Communication Four-star hotel restaurant Cleanliness Proximity to downtown shopping Indoor pool Which major categories should you use to organize your list? Safety, indoor pool, proximity to downtown shopping Safety, communication, cleanliness Food and beverage, communications, cleanliness, and safety
Food and beverage, communications, cleanliness, and safety
You know very little about the migratory habits of the flamingo, but you are told to give an extensive report about them to a panel of ornithologists. In order to prepare, you spend three days in the library reviewing magazines and journal articles, searching academic databases, and identifying primary sources. What research method did you use in this situation? Informal research Formal research
Formal research
When reviewing the printed documents, Will decided that some information would work better in a list, so he changed the document. Which of the following did Will change in this round of proofreading? Grammar Format Punctuation Spelling
Format
"Dear Ms. Morales, We have a problem. The other day I saw one of my coworkers loading boxes into the trunk of her car. I offered to help because I thought she was taking work home. The lid slipped off one of the boxes, and I realized it was full of photocopied plans from our latest prototype. She's not on the development team, so there's no reason she should have these documents. I'm not sure what, if anything, I should do about this." Before sending the message, it occurs to you that your e-mail will probably be forwarded to the legal team. What will you need to change to make the message appropriate for both your supervisor and the legal team? Give more specific information, including dates and names. Make the message friendlier, and use positive language. Make the message more expressive to show your outrage.
Give more specific information, including dates and names.
Which of the following sentences employ the KISS formula? Check all that apply. Happy employees produce good results. Please be open to an immediate response considering all options. Please respond as soon as possible. Open the file and select "New."
Happy employees produce good results. Please respond as soon as possible Open the file and select "New."
Which sentence controls exuberance? Pete was actually depressed when his coworker retired. Henry was sad to learn that his coworker was retiring in May. Kaylie was truly and deeply sad to learn that her coworker was fired.
Henry was sad to learn that his coworker was retiring in May.
What questions should you ask yourself when proofreading? Check all that apply. Which channel would be most appropriate to send this message? Who is my secondary audience? Is everything spelled correctly? Did I use proper formatting?
Is everything spelled correctly? Did I use proper formatting?
Which of the following sentences use slang or buzzwords? Check all that apply. Please send me the press release. It would be rad to have a booth at the trade show. This strategy is both innovative and cost effective. The HR seminar on diversity is required for all employees. The teams collaborated to design the product.
It would be rad to have a booth at the trade show. This strategy is both innovative and cost effective.
Which of the following sentences use slang or buzzwords? Check all that apply. Let's take a solutions-oriented approach to the matter. The industry has experienced a paradigm shift, and our company is positioned to perform well. I bombed that presentation! Please meet me in the conference room. I'll process the invoice by the end of the day.
Let's take a solutions-oriented approach to the matter. The industry has experienced a paradigm shift, and our company is positioned to perform well. I bombed that presentation!
Which of the following sentences is the most bias free? Ms. Sutherland, who is wheelchair bound, is always on time. Ms. Sutherland is always on time. Ms. Sutherland, who is handicapped, is always on time.
Ms. Sutherland is always on time.
[1] We will prepare your information packet immediately. [2] While we compile your packet, please complete the attached form. Which sentence contains a buried verb? Neither 1 and 2 2
Neither
The following list includes the stakeholders—ranked by level of impact—most affected by our closure. Employees will feel the greatest impact from our closure, followed by our customers, and then the community. Employees The employees who will lose their jobs are the stakeholders most affected by the shutdown of our company. The most critical issue faced by employees is the loss of income and the task of finding a new job in an economy where jobs are extremely scarce. We should provide laid-off employees with a severance package to help them while they seek and obtain a new job. Customers will be affected Customers are also stakeholders, and together they form a group we must take into consideration. Many consumers and other businesses depend on us. With our company no longer offering services, the customer group will have to find a new means of shipping, which could affect them in many different ways—from an increase in operations cost to a loss in business. Businesses and consumers must be made aware of our closure early enough to find alternative service providers to meet their shipping needs. Community issues Additionally, the closing of our company's operations will affect the local community and economy in many surrounding areas. For example, Safford, Arizona, is one of many cities that will suffer from the loss of thousands of jobs. We need to assure residents that we will provide assistance for the affected areas through retraining and education initiatives. Which design technique would improve the readability of this passage? Check all that apply. Parallelism Increased white space Additional headings for impact
Parallelism Increased white space
Which is the most clear and precise sentence explaining what to do before submitting new content to a webmaster? The Frequently Asked Questions web page will provide you with useful information when you are preparing new content to submit to the webmaster. If you wish to submit new content to the webmaster, refer to the Frequently Asked Questions web page first. Please consult the Frequently Asked Questions web page before submitting new content to the webmaster.
Please consult the Frequently Asked Questions web page before submitting new content to the webmaster.
We'll be happy to process your contract after you sign in the highlighted area and return the signed contract to Human Resources by August 25. We can't process your contract until you sign in the highlighted area and return the signed contract to Human Resources by August 25. Please sign in the highlighted area and return the contract to Human Resources by August 25. No change necessary.
Please sign in the highlighted area and return the contract to Human Resources by August 25.
While editing the work of one of your employees, you notice many typing and proofreading errors that should have been caught before the report was sent to you. Additionally, you notice mistakes in the calculations that would negatively impact the project outcomes. Which of the following should be included when preparing comments for feedback to the employee? Check all that apply. Positive statements. Specific suggestion to improve the document. A general overview of the errors. Statements such as "This makes no sense."
Positive statements. Specific suggestion to improve the document.
You are preparing to proof a recommendation report for the executive team. Your HR team has worked on this report for several months, and the report is 179 pages long. You know the executive team demands excellence, and you want to impress them. Which of the following proofreading strategies would be most appropriate for this situation? Print a double-spaced copy of the report body, read the message at least twice, and enlist a proofreading buddy. Design your own proofreading marks that are specific to the recommendation report you are working on. Proof electronically, using the down arrow to reveal one line at a time as you look for misspellings and small mistakes.
Print a double-spaced copy of the report body, read the message at least twice, and enlist a proofreading buddy.
You are in the process of preparing the final draft of an important proposal. Accuracy will be extremely important to the success of this proposal. Which of the following proofreading strategies would be most appropriate for this situation? Proof electronically, using the down arrow to reveal one line at a time as you look for misspellings and small mistakes. Print a double-spaced copy of the report, read the message at least twice, and enlist a proofreading buddy. As you begin to proofread, tell yourself that you won't find any errors because the document should be fairly clean by this point.
Print a double-spaced copy of the report, read the message at least twice, and enlist a proofreading buddy.
Determine the problem in the following sentence. If anyone wants to come to my office to see my new computer let me know. Names and numbers Spelling Punctuation
Punctuation
[1] This community needs programs assisting those in the reentry process. [2] JUMP High Schools' efforts that work toward providing better information for newly released juvenile offenders are remarkably commendable. [3] Basic fundamental information regarding reentry services that addresses the essentials is sorely needed in our community. What types of revisions could be made to the passage to make it more concise? Check all that apply. Drop unnecessary fillers. Reject redundancies. Purge empty words.
Reject redundancies. Purge empty words.
Pursuant to your request, the sales managers will be a ubiquitous presence in case they are needed. Per your request, the sales managers should be an omnipresent presence if needed. Every effort will be made for sales managers to be available if needed. Sales managers are available if needed.
Sales managers are available if needed.
Which of the following is an advantage to using the direct strategy when creating a message? Check all that apply. Saves the reader time Facilitates a fair hearing Respects the feelings of the audience Reduces frustration Minimizes a negative reaction Sets a proper frame of mind
Saves the reader time Reduces frustration Sets a proper frame of mind
When reviewing the printed document, Will came across the word affect. He questioned whether this was the correct word and used his dictionary to double-check his use of the word. Which of the following was Will proofreading for? Spelling Format Punctuation Grammar
Spelling
Determine the problem in the following sentence. I highly reccommend we talk about the merger at tonight's meeting. Spelling Grammar Names and numbers
Spelling (recommend is misspelled)
I have the contract ready for your signature. - No change necessary. - I need your signature on the new contract. - The Jones contract is ready for your signature.
The Jones contract is ready for your signature.
I would like to take this opportunity to inform you that the changes to your account will post soon. As per your verbal instruction, changes to your account will post on Tuesday. I am taking this opportunity to inform you that changes to your account will post on Tuesday. The changes to your account will post on Tuesday.
The changes to your account will post on Tuesday.
Which sentence does not control exuberance? The matter was handled really unfairly. The matter was discussed. The matter was not discussed for long.
The matter was handled really unfairly.
Which sentence provides the most clarity? The meeting will be at Harry Laughlin's home in Duluth. The aforementioned meeting will be at Harry Laughlin's home. The meeting will be at Harry Laughlin's domicile in a lovely subdivision in Duluth.
The meeting will be at Harry Laughlin's home in Duluth.
This memo is to inform you that the team has compiled the basic fundamentals of the accounting procedure, and we have noted that there is a serious concern we have identified in column D of the Excel spreadsheet.
The team has finished the accounting assignment. Please review our questions in column D.
It is the user who should contact the help center.
The user should contact the help center.
Which of the following are clichés that should be dropped from your business messages? Check all that apply. Best regards Welcome change Think outside the box Enclosed is
Think outside the box
Which is the most clear and precise sentence explaining how to apply for a junior accountant position? If you would like to apply for the junior accountant position, send your cover letter, your résumé, and your list of references to our Human Resources department. Send them to Nazir Suresh in the Human Resources department. To apply for the junior accountant position, please send your cover letter, résumé, and list of references to Nazir Suresh, Human Resources. Our Human Resources Director, Nazir Suresh, will review all applications for the junior accountant position. If you want to apply for the position, you should include a cover letter, a résumé, and a list of references in your application, which should be sent to Nazir Suresh.
To apply for the junior accountant position, please send your cover letter, résumé, and list of references to Nazir Suresh, Human Resources.
You work as an intern for an event planner. One of your clients sent you a routine query regarding the table linens for her daughter's quinceañera. At your supervisor's request, you have written an e-mail responding to the client. You are ready to proof the message before you send it along. Which of the following proofreading strategies would be most appropriate for this situation? Print a double-spaced copy of the message, set it aside, and proofread it the following day after you've had a breather. Use the down arrow to reveal one line of the e-mail at a time, and look carefully for typos, misspellings, and small mistakes. Enlist a proofreading buddy and have someone read the message aloud, checking for errors and misspellings.
Use the down arrow to reveal one line of the e-mail at a time, and look carefully for typos, misspellings, and small mistakes.
Our Writer's Workshop registration process has four steps: complete the registration form, select the workshops you will attend, submit your electronic portfolio, and pay the tuition deposit. What document design strategy would improve the readability and comprehension of this passage? Using an appropriate typeface Using a numbered list Using parallel construction
Using a numbered list
As a library board member, you are asked to write an e-mail to people who made donations to the library. The message will inform them of an upcoming banquet honoring all supporters of the library. Which is the best research approach? Conduct experiments in a controlled lab environment on the percentage of books in the library that are purchased through donations versus the percentage that are bought with municipal funding. Verify the banquet date and time by looking in your files and talking to the library staff. Gather all of the donors' names and e-mail addresses from the donor contact sheet. Go to the library and review magazine and newspaper articles on past donor events. Conduct a survey of all donors to determine their preferences.
Verify the banquet date and time by looking in your files and talking to the library staff. Gather all of the donors' names and e-mail addresses from the donor contact sheet.
Which of the following messages would not be appropriate for a company Twitter message? Check all that apply. New items for sale this week! Please contact Mike Manuel, our store manager, at 852-555-6703, concerning problems purchasing a lawn mower. We are sorry that you had problems when you tried to purchase a new lawn mower at our store last week. We would like to make sure that you have your issues addressed and that we don't make the same mistake in the future. Please contact Mike Manuel, our store manager, at 852-555-6703. Next week we are having a sale on all women's clothing items. Come to the store and see fabulous dresses, blouses, skirts, pants, and sweaters! Every size is available, from extra small to extra large.
We are sorry that you had problems when you tried to purchase a new lawn mower at our store last week. We would like to make sure that you have your issues addressed and that we don't make the same mistake in the future. Please contact Mike Manuel, our store manager, at 852-555-6703. Next week we are having a sale on all women's clothing items. Come to the store and see fabulous dresses, blouses, skirts, pants, and sweaters! Every size is available, from extra small to extra large.
Your team consists of five members, in separate locations, who are collaborating on a lengthy report. Your team is in the initial phase of the writing process and is involved in brainstorming. The entire team needs to participate in a conversation to plan the report. Which collaboration tools would be best for this situation? Check all that apply. E-mail Web conferencing Texting
Web conferencing
Which questions should you research to avoid second starts and inaccurate messages? Check all that apply. What does the receiver need to know about this topic? What strategies should I use when looking up information in the library database? Can I access information electronically to speed up the research process? Is it really important to be writing to this person, or should I call him or her?
What does the receiver need to know about this topic?
When would it be most appropriate to use an indirect strategy for your message? Check all that apply. When you wish to reduce frustration When you wish to explain why you made the decision you did before sharing the decision When you need to get to the main idea quickly When your audience will be interested in what you have to say When your audience will be displeased with your message When the audience might be unwilling to comply with your request
When you wish to explain why you made the decision you did before sharing the decision When your audience will be displeased with your message When the audience might be unwilling to comply with your request
While editing the work of one of your employees, you notice many typing and proofreading errors that should have been caught before the report was sent to you. Additionally, you notice mistakes in the calculations that would negatively impact the project outcomes. Which of the following would be a polite way of asking the employee to do a better job proofreading their work? The numbers are all wrong. Please fix them, and please proofread your work. While the projections look good, please verify the accuracy of the numbers. I noticed a few spelling errors, so please review with spell check. This is sloppy and full of errors. Please fix everything before I read it again.
While the projections look good, please verify the accuracy of the numbers. I noticed a few spelling errors, so please review with spell check.
While editing the work of one of your employees, you notice many typing and proofreading errors that should have been caught before the report was sent to you. Additionally, you notice mistakes in the calculations that would negatively impact the project outcomes. Which of the following would be a polite way of asking the employee to do a better job proofreading their work? This is sloppy and full of errors. Please fix everything before I read it again. The numbers are all wrong. Please fix them, and please proofread your work. While the projections look good, please verify the accuracy of the numbers. I noticed a few spelling errors, so please review with spell check.
While the projections look good, please verify the accuracy of the numbers. I noticed a few spelling errors, so please review with spell check.
Your team consists of 12 members, each in different locations, who are collaborating on a detailed committee report. Your team is in the final phase of the writing process and is making final edits to the report. Because you are each responsible for different aspects of the finalization process, the entire team needs to track changes so that the edits are visible before they are finalized. Which collaboration tools would be best for this situation? Check all that apply. Wiki E-mail Google Docs
Wiki Google Docs
You work for an IT company that specializes in Internet security and is just breaking into the international market. A renowned company in Germany just contacted you and requested a proposal in four weeks. If your company gets this job, it will be the opportunity it's been waiting for and that it needs for growth. You normally handle all proposals on your own; however, you're nervous about writing this one alone because it is so important to the company. Who should write the proposal? You and a team of coworkers You Your supervisor
You
You work for an IT company that specializes in Internet security and is just breaking into the international market. A renowned company in Germany just contacted you and requested a proposal in the next 24 hours. If your company gets this job, it will be the opportunity that it's been waiting for and that it needs for growth. You need to get this proposal out on time. You normally handle all proposals on your own; however, 24 hours is a very short deadline. Who should write the proposal? You and a team of coworkers The director of IT security You
You and a team of coworkers
You work for an IT company that specializes in Internet security. You lead a team of six employees who recently conducted an IT security audit of a client's entire enterprise, including three large manufacturing plants in China, one in Mexico, and many executive offices throughout Europe, Asia, and North America. Now you need to present your findings to the client. Who should write and prepare the presentation? Two team members You You and your team
You and your team
Which sentences are expressed using positive language? Check all that apply. Your contract will be processed once it's been signed. Without your signature, your contract won't be processed. We can expedite the contract once it's been signed. We cannot process your contract without your signature. You won't be hired until the contract has been signed. Please sign the contract so it can be processed.
Your contract will be processed once it's been signed. We can expedite the contract once it's been signed. Please sign the contract so it can be processed.
We will expect you to begin orientation on September 9. Your first day of orientation will be September 9. No change necessary. We are running orientations beginning September 9.
Your first day of orientation will be September 9.
You work in HR. You are leading a cross-functional team that is preparing recommendations on how to improve the company's recruiting process. Your team has completed its initial investigation and completed the prewriting process. The team is ready to begin Phase 2 of the writing process, drafting the report. During this phase of the writing process, what would be the best strategy for your team? You should draft the report on your own and then share it with the team. Your team members should work together closely to write each section of the report. Your team members should work separately to draft the report sections.
Your team members should work separately to draft the report sections.
You work in HR. You are leading a cross-functional team that is preparing recommendations on how to improve the company's recruiting process. Your team has completed its initial investigation together and worked separately to draft different sections of the report. Your team now needs to combine and edit the report. During this phase of the writing process, what would be the best strategy for your team? Your team should develop a process in which individuals take responsibility for different aspects of proofing and compiling the report. Your team should hold a large meeting where everyone proofreads and compiles the document. You should finalize the report on your own and then share it with the team.
Your team should develop a process in which individuals take responsibility for different aspects of proofing and compiling the report.
You work in HR. You are leading a cross-functional team that is preparing recommendations on how to improve the company's recruiting process. Your team has completed its initial investigation and is ready to begin brainstorming and working on its report. During this phase of the writing process, what would be the best strategy for your team? You should brainstorm and plan the report on your own and then share it with the team. Your team should work separately to brainstorm and plan individual report sections. Your team should work together closely to brainstorm and plan the report.
Your team should work together closely to brainstorm and plan the report.
If your writing contains a vague expression like despite the fact that, replace it with the word _________
although (Seldom means "in very few cases," and because means "due to the fact that.")
The trite business phrase as per your request can be revised as as per requested as you have requested as you requested
as you requested
One idea generated by the brainstorming session was to run a contest and see what features smartphone users wanted, in a process called __________
crowdsourcing
Your report scores are due to Larry, senior project manager, by 2 p.m. on Friday. These reports don't require a lot of time and were impeccably written last year. I know you will do a great job. In this message, the indirect/direct organizational pattern is used.
direct
________________ is used to connect an idea at the end of one sentence with an idea at the beginning of the next, especially when the topic is difficult.
dovetailing
The best way to judge the success of your communication is through feedback speed of response appearance
feedback
Our company is growing fast, which always means changes and innovations. We know these changes may be unsettling at first, but we assure you that they will help our company succeed. Because of our growth, the accounting department will be restructured. For the last five years, Larry has served with grace and dedication as chief manager of accounting. However, because of the restructuring, Larry will be moving to the marketing department on the third floor, starting next Tuesday. In this message, the indirect/direct organizational pattern is used.
indirect
Margins / Typefaces / Heading are important because they define the reading area and provide important visual relief.
margins
Janelle has been observing buying behavior while sitting in the local coffee shop to determine how many customers buy food items in addition to their beverage. This is a method of primary/secondary/tertiary data research
primary data research
