CH1 Reading

Top Managers: Determining Overall Direction

(CEO, COO, pres., senior vice pres.) managers that determine what the org. long term goals should be for the next 1-5 yrs w/ the resources they expect to have. *make longterm decisions about the overal direction of the organization and establish the obj., policies, and the strategies for it *must be future oriented, strategic, and able to deal with uncertain, highly competitive conditions

Seven Challenges to Being an Exceptional Manager

-Managing for competitive advantage -information technology -diversity -globalization -ethical standards -sustainability -happiness and meaningfulness

The most valued traits in managers are: 1. 2. 3. 4.

-the ability to motivate and engage others -the ability to communicate -work experience outside the u.s -high energy levels to meet the demands of global travel and 24/7 world

the four management functions (aka MANAGEMENT PROCESS) are:

1. planning 2. organizing 3. leading 4. controlling

Three Types of Managerial Roles

1.interpersonal, 2.informational, 3.decisional

entrepreneur role

A good manager is expected to be an entrepreneur, to initiate and encourage change and innovation.

monitor role

As a monitor, you should be constantly alert for useful information, whether gathered from newspaper stories about the competition or gathered from snippets of conversation with subordinates you meet in the hallway.

resource allocator role

Because you'll never have enough time, money, and so on, you'll need to be a resource allocator, setting priorities about use of resources.

3.decisional

Entrepreneur, disturbance handler, resource allocator, and negotiator. managers use information to make decisions to solve problems or take advantage of opportunities.

Middle Managers: Implementing Policies and Plans

Implementing Policies and Plans of the top managers above them & supervise and coordinate the activities of the first line managers below them (plant, district and regional for ex.)

2. Innovation

Introduction of something new or better, as in goods or services.

Functional Managers: Responsible for One Activity

Manager who is responsible for just one organizational activity. vp of prod, director of finance, or administrator for hr--- EX

2.informational

Managers as monitors, disseminators (someone who spreads the news), and spokespersons. recieve and communicate information with other people inside and outside the organization

1. Technical Skills- The ability to perform a specific job

Skills that consist of the job-specific knowledge needed to perform well in a specialized field.

Nonmanagerial Employees

Those who either work alone on tasks or with others on a variety of teams

disturbance handler role

Unforeseen problems—from product defects to international currency crises—require you be a disturbance handler, fixing problems.

disseminator role

Workers complain they never know what's going on? That probably means their supervisor failed in the role of disseminator. Managers need to constantly disseminate important information to employees, as via e-mail and meetings.

spokesperson role

You are expected, of course, to be a diplomat, to put the best face on the activities of your work unit or organization to people outside it.

2. Organizing

arranging tasks, people, and other resources to accomplish the work

4. Efficiency

companys strive to produce as quickly as possible using few employees

Sustainability

economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs

Mutual-benefit organizations

for aiding members

For profit

for making money

nonprofit

for offering services

Three types of organizations:

for-profit, nonprofit, mutual-benefit

A manager's work is characterized by ______, brevity, and variety.

fragmentation

The two types of managers are Functional and ____________

general

3. Quality

making improvements in quality

Figurehead role

managers perform ceremonial duties like greeting company visitors, speaking at the opening of a new facility, or representing the company at a community luncheon to support local charities.

liaison role

must act like a politician, working with other people outside your work unit and organization to develop alliances that will help you achieve your organization's goals

1, Planning

setting goals and deciding how to achieve them

1. Being responsive to customers

take care of the customers

1. Interpersonal roles- Figurehead, leader, and liaison

the roles in which managers interact with people inside and outside their work units. The three interpersonal roles include figurehead, leader, and liaison activities.

First Line Managers : directing daily tasks

they make short-term operating decisions, directing the daily tasks of nonmanagerial personnel

Three levels of management are :

top, middle, and first line managers... nonmanagerial employees represent the foundation of an organizational pyramid

E-business

using the internet to facilitate every aspect of running a business

A manager relies more on _____ than on ______ communication

verbal, written

telecommute

work from home or remote locations using a variety of information technologies

negotiator role

working with others inside and outside the organization to accomplish your goals

Leadership Role

you are responsible for the actions of your subordinates, as their successes and failures reflect on you. your leadership is expressed in your decisions about training, motivating, and disciplining people

4. Controlling

you monitor performance, compare it with goals, and take corrective action as needed

3. Leading

you motivate, direct, and otherwise influence people to work hard to achieve the organization's goals