Chap 8 Quiz

In an _____ shop, workers do not have to pay dues, and they do not have to join the union.

open

T or F: In business, an example of a protected class would be the spotted owl, whose habitat loggers and the paper industry may not disturb.

False

T or F: Since the development of affirmative action programs, companies no longer require physical examinations as part of the selection process.

False

T or F: The Occupational Safety and Health Act requires that employers provide health insurance for their employees.

False

IN YOUR OWN WORDS... Using at least 50 words, identify and explain the first step in the performance appraisal and planning process.

First step is "The manager establishes performance standards"

_____ is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals. 1. Operations management 2. Developmental management 3. Functional organization 4. Human resource management 5. Production management

Human resource management

IN YOUR OWN WORDS... Using at least 50 words, identify and explain the name for a shop arrangement which is supported by the right-to-work laws?

Open shop

_____ is the assignment of various functions, such as human resources, accounting, or legal work, to outside organizations.

Outsourcing

_____ have been set up to expand job opportunities for women and minorities.

Affirmative action programs

A _____ is a payment for reaching certain monthly or annual performance goals or achieving a specific cost-saving objective.

bonus

During a typical employee performance appraisal, the employee's supervisor evaluates the employee's work in terms of: 1. the opinions of organizational stakeholders 2. diversity management synergy 3. economic forecasts 4. his or her contribution to the organization 5. industry norms

his or her contribution to the organization

When a union gets a sufficient number of authorization cards, it can ask the National Labor Relations Board for a: 1. grievance certification 2. mediation meeting 3. union certification election 4. closed-shop union 5. collective bargaining agreement

union certification election

T or F: Arbitration is the process of settling a labor-management dispute with a binding decision.

True

T or F: Recruitment is the attempt to find and attract qualified applicants in the external labor market.

True

Truman Pao was sitting in a stockholder meeting for a company that manufactures African-American beauty aids. Pao was startled when a group of workers disrupted the meeting by standing up on the furniture and making claims about unfair working conditions. Since the company is unionized, Pao should recognize that what happened during the meeting was an example of a: 1. union boycott 2. part of the grievance procedure 3. management decertification process 4. corporate campaign 5. verbal picking

corporate campaign

In an organization with a unionized labor force, the shop steward: 1. acts as the arbitrator in negotiations 2. represents union members in complaints to management 3. represents management in negotiations 4. negotiates union contracts 5. is the mediator who tries to settle disputes without either side resorting to conflict

represents union members in complaints to management

A job _____ spells out the skills, knowledge, and abilities a person must have to fill a job.

specification