Chapter 1

Identify the functional groups that are directly concerned with customer management. (Check all that apply.) Multiple select question. Distribution Sales Order fulfillment Procurement

Distribution Sales Order fulfillment

Which of the following are used to generalize process outputs in operations management? (Check all that apply.) Multiple select question. Goods Production Resources Services

Goods Services

inputs

Materials, energy, money, people, and data

Identify the outcomes of collaborative networks. (Check all that apply.) Multiple select question. Opportunities to take advantage of complementary cost structures of partners are opened. Stronger product offerings are made. Technical expertise of partners is used to their full extent. Uncertainty in the availability of raw materials is introduced.

Opportunities to take advantage of complementary cost structures of partners are opened. Stronger product offerings are made. Technical expertise of partners is used to their full extent.

Identify the true statements about stakeholders. (Check all that apply.) Multiple select question. Stakeholders can significantly affect how a firm operates. Stakeholders do not affect how a firm operates. Stakeholders cannot be employees and unions of the firm. Stakeholders' demands often differ from the demands of customers or suppliers. Stakeholders also include employees and unions.

Stakeholders can significantly affect how a firm operates. Stakeholders' demands often differ from the demands of customers or suppliers. Stakeholders also include employees and unions.

Identify the true statements about planning across a supply chain. Multiple select question. Strategic planning decisions include high-level product and resource design decisions. Tactical planning usually spans months. Operational planning usually addresses weeks or days of activity. Tactical planning level addresses demands, materials, and capacities at individual product level.

Strategic planning decisions include high-level product and resource design decisions. Tactical planning usually spans months. Operational planning usually addresses weeks or days of activity.

Identify the groups that operations managers interact with and are external to the firm. (Check all that apply.) Multiple select question. Human resource management Suppliers Stakeholders Customers

Suppliers Stakeholders Customers

Identify the outcomes of collaborative networks. (Check all that apply.) Multiple select question. Technical expertise of partners is used to their full extent. Uncertainty in the availability of raw materials is introduced. Stronger product offerings are made. Opportunities to take advantage of complementary cost structures of partners are opened.

Technical expertise of partners is used to their full extent. Stronger product offerings are made. Opportunities to take advantage of complementary cost structures of partners are opened.

supply chain management

The design and execution of relationships and flows that connect the parties and processes across a supply chain.

operation management

The management of processes used to design, supply, produce, and deliver valuable goods and services to customers.

Identify the term that refers to all of the outputs of an operation, both goods and services, that are combined to define a customer's complete consumption experience. Multiple choice question. Total product experience Activity experience Process thinking Supply chain management

Total product experience

______ suppliers typically provide raw materials, components, and services directly related to manufacturing or service production processes. Multiple choice question. Aftermarket Resource and technology Upstream product Downstream product

Upstream product

Which of the following are types of supply chain partners? Multiple select question. Upstream product suppliers Aftermarket Suppliers Downstream product suppliers Resource and technology suppliers Geographically distant suppliers

Upstream product suppliers Aftermarket Suppliers Downstream product suppliers Resource and technology suppliers

Identify the aspects of an operations management system that are affected by infrastructural decisions. (Check all that apply.) Multiple select question. Workforce Process innovation Product demand Production planning and control

Workforce Process innovation Production planning and control

The supply chain includes: Multiple choice question. only those who supply the products. all who are involved in moving products from the producer to the ultimate consumer. only the end consumers. only those in the channel of distribution who manufacture goods.

all who are involved in moving products from the producer to the ultimate consumer

A unique set of skills that confers competitive advantages to a firm, because rival firms cannot easily duplicate them, is referred to as _________ capability.

core

A ________ ________ is a unique set of skills that confers competitive advantages to a firm because rival firms cannot easily duplicate them.

core capability

___________ include anyone that uses or consumes the products of operations management processes.

customers

______ is essentially converting products from goods to services

dematerialization

Match the building blocks of process thinking given in left column that is required or is essential to the management of any operation to their descriptions given in the right column. Instructions managing processes and capacity

describes how operation processes work

Match the building blocks of process thinking given in left column that is required or is essential to the management of any operation to their descriptions given in the right column. Instructions product/process innovation

describes how product and process characteristics are intertwined

Downstream stages of the supply chain are made up of layers of partners and customers commonly referred to as Blank______. Multiple choice question. tiers sourcing echelons procurement

echelons

______ have the greatest impact on product design, sales, and growth opportunities. Multiple choice question. Key customers Intermediate customers Suppliers Stakeholders

key customers

A _______ ______is an operation that produces maximum levels of efficiency and effectiveness using a minimal amount of resources.

lean operation

Operations management focuses on: Multiple choice question. the study of human behavior in workplaces. scientific research for developing theories about human behavior that can be used to provide practical tools for managers. using mathematics to aid in problem solving and decision making. managing the production and delivery of an organization's products or services more effectively.

managing the production and delivery of an organization's products or services more effectively.

In America, the early 20th century witnessed a huge growth in demand and the rise of ____ ___

mass production

Aftermarket suppliers provide Blank______. Multiple choice question. product service and support such as maintenance, repair, disposal, or recycling enhancements to finished goods such as assembly, packaging, storage and transportation services equipment, labor, product and process designs, and other resources needed to support a firm's processes raw materials, components, and services directly related to manufacturing or service production processes

product service and support such as maintenance, repair, disposal, or recycling

Firms use evaluation processes to Blank______. Multiple choice question. develop new goods and services plan and execute the supply, manufacture, and delivery of goods and services to customers determine how the firm must compete report how well it is meeting its goals or using its resources

report how well it is meeting its goals or using its resources

Match the building blocks of process thinking given in left column that is required or is essential to the management of any operation to their descriptions given in the right column. Instructions Managing lean systems

represents application of all the process-related concepts in ways to maximize the overall productivity

______ are a group of people who have a financial or any other interest in the well-being of an operation. Multiple choice question. Stakeholders Subscribers Consumers Customers

stakeholders

To be effective, operations management must be consistent with the Blank______ goals of the firm. Multiple choice question. professional strategic functional personal

strategic

________ planning is a type of planning that addresses long-term decisions that define the operations objectives and capabilities for the firm and its partners.

strategic

The global Covid pandemic has brought worldwide attention to the importance and complexity ______ _____ of operations management.

supply Chain

In a supply chain, each upstream stage of supply is known as a ______

tier

Resources

workers, machines, money and knowledge

Identify the scenarios that are examples of services operation. (Check all that apply.) Multiple select question. A woman walks into an electronic store to buy a hair trimmer. A girl goes to a massage center and gets a foot massage. A lady visits a dentist in order to get her braces removed. A man joins a driving school in order to learn to drive a car.

A girl goes to a massage center and gets a foot massage. A lady visits a dentist in order to get her braces removed. A man joins a driving school in order to learn to drive a car.

Identify the examples for instances of total product experience. (Check all that apply.) Multiple select question. A hospital provides diagnostic and treatment services as well as supplying/selling medicines A manufacturing unit providing cars to a licensed seller with no additional support or service A pharmacy sells prescribed medicines A car dealership offering vehicle maintenance and servicing, while purchasing a new vehicle such as a car or a bike

A hospital provides diagnostic and treatment services as well as supplying/selling medicines A car dealership offering vehicle maintenance and servicing, while purchasing a new vehicle such as a car or a bike

Identify the definition of a process. Multiple choice question. The goods and services that are combined to define a customer's complete consumption experience The management of processes used to design, supply, produce, and deliver valuable goods and services to customers A system of activities that transform inputs to valuable outputs The global network of organizations and activities involved in designing, transforming, consuming, and disposing of goods and services

A system of activities that transform inputs to valuable outputs

Choose the best supporting reasons for the supply chain growth and the need for a global supply chain perspective in operations management. (Check all that apply.) Multiple select question. Advances in technology Reduction in governmental trade barriers Decrease in demand due to population changes and migration Focus on core capabilities

Advances in technology Reduction in governmental trade barriers Focus on core capabilities

Identify the instances of goods from the given examples. (Check all that apply.) Multiple select question. Air conditioners Health care Cars Education

Air conditioners Cars

Identify the results of the core capabilities approach. (Check all that apply.) Multiple select question. An organization is able to focus on what it does best. Supply chain partners become more interdependent. It allows easy duplication of the capabilities of rival firms. Greater product value is achieved through higher quality and greater efficiencies.

An organization is able to focus on what it does best. Supply chain partners become more interdependent. Greater product value is achieved through higher quality and greater efficiencies.

Identify the aspects of an operations management system that are affected when a manager makes structural decisions. (Check all that apply.) Multiple select question. Process innovation Capacity Production planning and control Supply chain network Facilities

Capacity supply chain network Facilities

When a firm wants to develop new goods and services, it most likely uses a(n) Blank______. Multiple choice question. strategic planning process production process evaluation process design process

Design process

From a historical perspective, identify the reasons why advances in technology and infrastructure have increased the focus on supply chains in operations management. (Check all that apply.) Multiple select question. Interchangeable parts make it possible to produce a product from parts from multiple locations. Digital communication has made information transactions for planning, material movement tracking, and financial needs more efficient. Modern transportation networks open opportunities both for new suppliers & new markets. Computers have increased the automation in factories, reducing the cost of production and increasing quality. Modern transportation is faster, more reliable, and connects more remote locations to the global network.

Digital communication has made information transactions for planning, material movement tracking, and financial needs more efficient. Modern transportation networks open opportunities both for new suppliers & new markets. Modern transportation is faster, more reliable, and connects more remote locations to the global network.

Choose the best supporting reasons for the supply chain growth and the need for a global supply chain perspective in operations management. (Check all that apply.) Multiple select question. Focus on core capabilities Decrease in demand due to population changes and migration Reduction in governmental trade barriers Advances in technology

Focus on core capabilities Reduction in governmental trade barriers Advances in technology

outputs

Goods and services

Identify the characteristics of goods. (Check all that apply.) Multiple select question. Goods are tangible. Goods have long lead times. Goods can be inventoried. Goods have extensive customer contact.

Goods are tangible Goods have long lead times Goods can be inventoried

Define logistics management. Multiple choice question. It is the management of processes used to identify, acquire, and administer inputs to a firm. It is the management of the movement of materials and information within, into, and out of a firm. It is the management of the customer interface, including all aspects of order processing and fulfillment. It is the management of functional groups such as distribution, sales, order fulfillment, and customer service.

It is the management of the movement of materials and information within, into, and out of a firm.

From a historical perspective, identify the reasons why advances in technology and infrastructure have increased the focus on supply chains in operations management. (Check all that apply.) Multiple select question. Modern transportation networks open opportunities both for new suppliers & new markets. Interchangeable parts make it possible to produce a product from parts from multiple locations. Computers have increased the automation in factories, reducing the cost of production and increasing quality. Modern transportation is faster, more reliable, and connects more remote locations to the global network. Digital communication has made information transactions for planning, material movement tracking, and financial needs more efficient.

Modern transportation networks open opportunities both for new suppliers & new markets. Modern transportation is faster, more reliable, and connects more remote locations to the global network. Digital communication has made information transactions for planning, material movement tracking, and financial needs more efficient.

Identify a difference between goods and services. Multiple choice question. Goods require shorter lead times, while services require longer lead times. Goods cannot be inventoried, while services can be inventoried. Quality assessment of goods is easier than the quality assessment of services. Goods are often labor-intensive, while services are often capital-intensive.

Quality assessment of goods is easier than the quality assessment of services.

______ suppliers provide equipment, labor, product and process designs, and other resources needed to support a firm's processes. Multiple choice question. Resource and technology Aftermarket Upstream product Downstream product

Resource and technology

Match the building blocks of process thinking given in left column that is required or is essential to the management of any operation to their descriptions given in the right column. Instructions manufacturing and service

describes how the process structure is related to operational objectives

Match the building blocks of process thinking given in left column that is required or is essential to the management of any operation to their descriptions given in the right column. Instructions Managing Quality and inventories

describes how to make good decisions regarding product quality and use of inventory

Advancing technologies are driving the dematerialization of many products, essentially converting them from services to goods. True false question. True False

false

Today, very rapid growth in the capabilities of sensors, robots, communications networks, mobile devices, and computer intelligence are greatly harming our supply chain operations processes. True false question. True False

false

True or false: China, Russia, and India are examples of countries where a move towards more centralized control has increased economic growth. True false question. True False

false

True or false: The greatest improvements in product value are seldom achieved through collaborative networks formed between a firm and its partners.

false

Operations management is mainly concerned with: Multiple choice question. disposing of goods and services consumption of goods and services how resources are developed and used to accomplish business goals. designing a set of goods and services and their related processes

how resources are developed and used to accomplish business goals

The goal of operations management is to: Multiple select question. create a domestic organization. keep operations running efficiently. create a good experience for the customer. advertise the product.

keep operations running efficiently. create a good experience for the customer.

_______ ______ ______ is the design and execution of relationships and flows that connect the parties and processes across a supply chain.

supply chain management

Which one the following is not an impact of COVID19 on the supply chain? Multiple choice question. Declines in supply due to labor shortages. Synergies between small and large businesses. Dramatic surges in demand for some items.

synergies between small and large businesses

A supply chain is: Multiple choice question. the set of activities identified by authoritative bodies as examples of optimal ways to get things done in a particular industry. obtaining a needed business process from a firm that is independent of the entrepreneur's business. the process of transforming materials, labor, and energy into goods or services. the line of distribution of a product from its start as materials outside the firm to its handling by sellers into the hands of customers.

the line of distribution of a product from its start as materials outside the firm to its handling by sellers into the hands of customers.