Chapter 1 homework assignment
The person who believed that management must do more to improve the work environment and processes so that quality can be improved was: W. Edwards Deming. Eli Whitney. Walter Shewhart. Henry Ford.
W. Edwards Deming.
A global network of organizations and activities that supply a firm with goods and services is referred to as: operations management. a supply chain. business functions. production.
a supply chain.
Which of the following is NOT considered to be a stakeholder? community members distributors competitors customers
competitors
Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Cafe? designing an efficient layout filing a tax return receiving a shipment of incoming food ingredients preparing an employee schedule
filing a tax return
Productivity increases when: inputs decrease while outputs remain the same. inputs increase while outputs remain the same. inputs and outputs increase proportionately. outputs decrease while inputs remain the same.
inputs decrease while outputs remain the same.
Which of these is NOT one of the basic functions of the management process? staffing leading controlling inspecting
inspecting
Competition in the 21st century is no longer between companies; it is between: countries technologies supply chains individuals
supply chains
A large percentage of the revenue of most firms is spent on which function? marketing operations finance research and development
operations
Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? design of goods and services process and capacity design managing quality human resources and job design
process and capacity design
The creation of goods and services is referred to as: design. transformation. formation. production.
production
Which of the following is NOT considered to be one of the three primary functions that all organizations perform? marketing finance/accounting research and development production/operations
research and development
Which of the following activities at an airline is NOT an operations activity? sales flying catering crew scheduling
sales
The economic activities that typically produce an intangible product are referred to as: products phantoms goods services
services
Chuck Sox makes wooden boxes in which to ship motorcycles. Chuck and his three employees invest a total of 40 hours per day making 120 boxes. A) What is their productivity? Chuck and his employees have discussed redesigning the process to improve efficiency. Suppose they can increase the rate to 125 boxes per day. B) What is their new productivity? C) The unit increase in productivity is? D) The percentage increase in productivity is?
A) 3 B) 3.13 C) .13 D) 4.33%
Which of the following organizations does NOT belong to the service sector? Southwest Airlines Costco Ford Motor Company San Diego Zoo
Ford Motor Company
The father of scientific management is: Henry Ford. Henry L. Gantt. Eli Whitney. Frederick W. Taylor.
Frederick W. Taylor.
This year, Druehl, Inc., will produce 60 comma 00060,000 hot water heaters at its plant in Delaware, in order to meet expected global demand. To accomplish this, each laborer at the plant will work 160160 hours per month. If the labor productivity at the plant is 0.150.15 hot water heaters per labor hour, how many laborers are employed at the plant? First compute the average number of units produced per month. Monthly production= Total production/number of months. The correct relationship for determining the number of laborers employed is: Number of laborers= total monthly production/(total hours per month per laborer * labor productivity)
Step one: hours per month * productivity = number of laborers Step two: yearly production/12 months = monthly production Step three: monthly production / number of laborers
What is the goal for mass customization? The goal is to let operations managers work with their supply chain to viciously cut inventories at every level. The goal is to seek creative designs, efficient production, and high-quality goods via international collaboration. The goal is to produce customized products, whenever and wherever needed. The goal is to enrich jobs and move more decision making to the individual contributor.
The goal is to produce customized products, whenever and wherever needed.