Chapter 1 homework assignment

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was: W. Edwards Deming. Eli Whitney. Walter Shewhart. Henry Ford.

W. Edwards Deming.

A global network of organizations and activities that supply a firm with goods and services is referred to as: operations management. a supply chain. business functions. production.

a supply chain.

Which of the following is NOT considered to be a​ stakeholder? community members distributors competitors customers

competitors

Which of the following tasks would NOT typically represent an operations management activity at Hard Rock​ Cafe? designing an efficient layout filing a tax return receiving a shipment of incoming food ingredients preparing an employee schedule

filing a tax return

Productivity increases when: inputs decrease while outputs remain the same. inputs increase while outputs remain the same. inputs and outputs increase proportionately. outputs decrease while inputs remain the same.

inputs decrease while outputs remain the same.

Which of these is NOT one of the basic functions of the management​ process? staffing leading controlling inspecting

inspecting

Competition in the 21st century is no longer between​ companies; it is between: countries technologies supply chains individuals

supply chains

A large percentage of the revenue of most firms is spent on which​ function? marketing operations finance research and development

operations

Which of the following OM decisions determines how a good or service is produced and commits management to specific​ technology, quality, human​ resources, and capital​ investment? design of goods and services process and capacity design managing quality human resources and job design

process and capacity design

The creation of goods and services is referred to as: design. transformation. formation. production.

production

Which of the following is NOT considered to be one of the three primary functions that all organizations perform? marketing ​finance/accounting research and development ​production/operations

research and development

Which of the following activities at an airline is NOT an operations​ activity? sales flying catering crew scheduling

sales

The economic activities that typically produce an intangible product are referred to as: products phantoms goods services

services

Chuck Sox makes wooden boxes in which to ship motorcycles. Chuck and his three employees invest a total of 40 hours per day making 120 boxes. A) What is their productivity? Chuck and his employees have discussed redesigning the process to improve efficiency. Suppose they can increase the rate to 125 boxes per day. B) What is their new productivity? C) The unit increase in productivity is? D) The percentage increase in productivity is?

A) 3 B) 3.13 C) .13 D) 4.33%

Which of the following organizations does NOT belong to the service​ sector? Southwest Airlines Costco Ford Motor Company San Diego Zoo

Ford Motor Company

The father of scientific management is: Henry Ford. Henry L. Gantt. Eli Whitney. Frederick W. Taylor.

Frederick W. Taylor.

This​ year, Druehl​, ​Inc., will produce 60 comma 00060,000 hot water heaters at its plant in​ Delaware, in order to meet expected global demand. To accomplish​ this, each laborer at the plant will work 160160 hours per month. If the labor productivity at the plant is 0.150.15 hot water heaters per labor​ hour, how many laborers are employed at the​ plant? First compute the average number of units produced per month. Monthly production= Total production/number of months. The correct relationship for determining the number of laborers employed​ is: Number of laborers= total monthly production/(total hours per month per laborer * labor productivity)

Step one: hours per month * productivity = number of laborers Step two: yearly production/12 months = monthly production Step three: monthly production / number of laborers

What is the goal for mass​ customization? The goal is to let operations managers work with their supply chain to viciously cut inventories at every level. The goal is to seek creative​ designs, efficient​ production, and​ high-quality goods via international collaboration. The goal is to produce customized​ products, whenever and wherever needed. The goal is to enrich jobs and move more decision making to the individual contributor.

The goal is to produce customized​ products, whenever and wherever needed.