chapter 1 (midterm) operations management

Which of the following functions is responsible for the actual movement of goods and services across organizations?

Logistics

Why is operations management a more encompassing term than production management?

Reders to service as well as manufacturing function

Invenotry decisions involve

what to order, tracking flow, and managing finished goods

Approximately what percentage of American workforce works in service industries?

80%

Which of the following statements is incorrect

HR is typical responsible for assuring the quality of products and producing and delivering

Supply chain management includes all of the following except

advertising

Operations decisions concerning the type of precess selescted are often made in conjuction with which of these functions

all of the above

Supply chain management includes the integration of

all of the above

The major responsibilities of operations management functions include all of the following except

capability

A comprehensive decision making framework for operations includes:

consideration of other organizational functions

Common inputs to the operations transformation process include all of the following except:

conversion process

The productive process approach

most provide feedback for control of process inputs and technology

There are 3 primary functions that exist in most business organizations are

operations, marketing finance

A company using a team of people from marketing, HR, and operations to develop a new service is

practicing cross-functional decision making

When a company upgrades its assembly line, this best represents what type of decision

process

The 5 major decision responsibilities or operations management are

process, capacity, quality, supply chain, inventory

The 5 decision areas in operations management are

process, quality, capacity, inventory, and supply chain

When a company employs statistical tools to reduce the likelihood of product recall, this best represents what type of decisions

quality

Which of the following is not a new challence facing operations

quality teams

Which one of the following would not generally be classified under the heading of input in a university system

research

Which of the following would not be an output of an airline flight operation

seat assignment

The focus of supply chain decisions is

sourcing and logistics

Capacity decisions include

staffing/scheduling

The supply chain extends from

supplier to customer

When a company develops a report card for evaluating its supplies, this best represents what type of decision?

supply chain