Chapter 1: Principles of Management
When companies use the internet to facilitate every aspect of running a business, they are engaging in _____
e-business
Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing
ethical
Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?
ethical
True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking
false
A ______ organization's purpose is to make money by offering products or services
for profit
Managers who are responsible for just one organizational activity are known as ______ managers
functional
Meaningfulness is associated with _____ rather than _____.
giving than taking
Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______
globalization
_________ means that the nature of business around the world is becoming increasingly interconnected
globalization
Employees who have the ability to work well with others to get things done are said to have _____ skills.
human
Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?
human
Mintzberg characterized managers' interaction with people both inside and outside their work units as their _____ roles
interpersonal
Managers need technical skills, which are defined as the
job-specific knowledge necessary to perform well in a specialized field
Functional managers are responsible for
just one organizational activity
Which managerial roles were identified by Mintzberg as interpersonal roles
leader, figurehead, liaison
Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function
leading
A for-profit organization is one that is formed for the purpose of
making money by offering products or services
Planning, organizing, leading, and controlling represent the four __________.
management functions
What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?
meaningfulness
A _____ is an experienced person who provides guidance to someone new to the workplace
mentor
The managerial function of controlling is defined as
monitoring performance, comparing it with goals, and taking corrective action as needed.
The function of leading in management is defined as
motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals
The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect
multiplier
In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____
organization
Arranging tasks, people, and other resources to accomplish the work is known as the _____ function of management
organizing
When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______
advantage
The organizing function of management is characterized by
arranging tasks, people, and other resources to accomplish the work.
Which three racial or ethnic groups in the United States are expected to increase in terms of the percentage of the population over the next few decades? (Select all that apply.)
asians, hispanics, african americans
A learned predisposition toward a given object is called a(n) _____
attitude
Setting goals and figuring out how to achieve them describes the _____ function of the management process.
planning
Career readiness is defined as the extent to which you
possess the knowledge, skills, and attributes desired by employers
A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development
proactive
In order to manage for information technology, companies rely on e-commerce, which is defined as the
buying and selling of goods or services over computer networks
The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed ___
career readiness
To maintain a competitive advantage, an organization must stay ahead of its competitors in which of the following areas
quality, innovation, efficiency, customer responsiveness
The planning function of management is characterized by
setting goals and deciding how to achieve them
The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _____ skills.
conceptual
True or false: Taking ownership of a work project is an example of an attitude
true
True or false: The ability to take risks is a key to career growth
true
Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business
verbal, than written
The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.
controlling
At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____
diversity
Which of these are considered rewards of practicing management?
- Experiencing a feeling of accomplishment along with your employees - Becoming a mentor and helping others - Building a catalog of successful products or services - Magnifying your range and stretching your abilities
What are two potential rewards of being an exceptional manager
- Fringe benefits, such as a large office or stock options - The ability to earn more than most workers
Top managers' responsibilities include
- being alert for long-run problems and opportunities. devising strategies for - dealing with long-run opportunities and problems. - paying close attention to the organization's external environment.
the four management functions are
- leading - organizing - controlling - planning
Which of the following are keys to success in managing your career readiness?
Following a process Taking responsibility over managing your career Personal reflection, motivation, commitment, and experimentation
Managers need conceptual skills, which are defined as the
ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together.
According to Mintzberg's findings, which statement regarding a manager's communication is true
Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.
Which of these employees is demonstrating a proactive learning orientation
Millicent is taking a computer coding class so she can apply for a new role at work.
According to the study cited in the text, what are the three largest gaps in career readiness employers see in college students applying for employment? (Select 3 options.)
Organizing/evaluating information Written communication Critical/analytical thinking
Which of the following statements is true about the financial rewards of being a manager
Some middle-level managers make more than $100,000 a year.
Which of the following represents an ethical challenge
Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere
What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon
ability to take risks
Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of managing for _____
sustainability
Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______
sustainability
The types of job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers
technical
What are primary skills that companies seek in top managers? (Select all that apply.)
the ability to motivate and engage others a high level of energy the ability to communicate
Managers have a multiplier effect in organizations, which means that
their influence goes far beyond the results that one person could achieve acting alone.
Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers
top
___ is at the center of developing your career readiness and is necessary to achieve all of the steps
willingness