Chapter 1: Principles of Management

When companies use the internet to facilitate every aspect of running a business, they are engaging in _____

e-business

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing

ethical

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking

false

A ______ organization's purpose is to make money by offering products or services

for profit

Managers who are responsible for just one organizational activity are known as ______ managers

functional

Meaningfulness is associated with _____ rather than _____.

giving than taking

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______

globalization

_________ means that the nature of business around the world is becoming increasingly interconnected

globalization

Employees who have the ability to work well with others to get things done are said to have _____ skills.

human

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human

Mintzberg characterized managers' interaction with people both inside and outside their work units as their _____ roles

interpersonal

Managers need technical skills, which are defined as the

job-specific knowledge necessary to perform well in a specialized field

Functional managers are responsible for

just one organizational activity

Which managerial roles were identified by Mintzberg as interpersonal roles

leader, figurehead, liaison

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function

leading

A for-profit organization is one that is formed for the purpose of

making money by offering products or services

Planning, organizing, leading, and controlling represent the four __________.

management functions

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

A _____ is an experienced person who provides guidance to someone new to the workplace

mentor

The managerial function of controlling is defined as

monitoring performance, comparing it with goals, and taking corrective action as needed.

The function of leading in management is defined as

motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect

multiplier

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____

organization

Arranging tasks, people, and other resources to accomplish the work is known as the _____ function of management

organizing

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______

advantage

The organizing function of management is characterized by

arranging tasks, people, and other resources to accomplish the work.

Which three racial or ethnic groups in the United States are expected to increase in terms of the percentage of the population over the next few decades? (Select all that apply.)

asians, hispanics, african americans

A learned predisposition toward a given object is called a(n) _____

attitude

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

Career readiness is defined as the extent to which you

possess the knowledge, skills, and attributes desired by employers

A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development

proactive

In order to manage for information technology, companies rely on e-commerce, which is defined as the

buying and selling of goods or services over computer networks

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed ___

career readiness

To maintain a competitive advantage, an organization must stay ahead of its competitors in which of the following areas

quality, innovation, efficiency, customer responsiveness

The planning function of management is characterized by

setting goals and deciding how to achieve them

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _____ skills.

conceptual

True or false: Taking ownership of a work project is an example of an attitude

true

True or false: The ability to take risks is a key to career growth

true

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business

verbal, than written

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____

diversity

Which of these are considered rewards of practicing management?

- Experiencing a feeling of accomplishment along with your employees - Becoming a mentor and helping others - Building a catalog of successful products or services - Magnifying your range and stretching your abilities

What are two potential rewards of being an exceptional manager

- Fringe benefits, such as a large office or stock options - The ability to earn more than most workers

Top managers' responsibilities include

- being alert for long-run problems and opportunities. devising strategies for - dealing with long-run opportunities and problems. - paying close attention to the organization's external environment.

the four management functions are

- leading - organizing - controlling - planning

Which of the following are keys to success in managing your career readiness?

Following a process Taking responsibility over managing your career Personal reflection, motivation, commitment, and experimentation

Managers need conceptual skills, which are defined as the

ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together.

According to Mintzberg's findings, which statement regarding a manager's communication is true

Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.

Which of these employees is demonstrating a proactive learning orientation

Millicent is taking a computer coding class so she can apply for a new role at work.

According to the study cited in the text, what are the three largest gaps in career readiness employers see in college students applying for employment? (Select 3 options.)

Organizing/evaluating information Written communication Critical/analytical thinking

Which of the following statements is true about the financial rewards of being a manager

Some middle-level managers make more than $100,000 a year.

Which of the following represents an ethical challenge

Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon

ability to take risks

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of managing for _____

sustainability

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______

sustainability

The types of job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers

technical

What are primary skills that companies seek in top managers? (Select all that apply.)

the ability to motivate and engage others a high level of energy the ability to communicate

Managers have a multiplier effect in organizations, which means that

their influence goes far beyond the results that one person could achieve acting alone.

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers

top

___ is at the center of developing your career readiness and is necessary to achieve all of the steps

willingness