Chapter 10

Which of the following is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizationally desired outcomes?

Authority

Which of the following is an unbroken line of authority that links all persons in an organization and shows who reports to whom?

Chain of command

Which of the following is also referred to as work specialization?

Division of labor

Which of the following is an incorrect fit in a stable environment?

Horizontal structure

Which of the following structures works best in an uncertain environment?

Horizontal structure

Which department performs tasks that reflect the organization's primary goals and mission?

Line

Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure?

Mass production

Which of the following delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization?

Organizational chart

Which of the following is the radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed?

Reengineering

Which of the following is the duty to perform the task or activity an employee has been assigned?

Responsibility

Which of the following refers to a clearly defined line of authority in the organization that includes all employees?

Scalar principle

Which of the following refers to the number of employees reporting to a supervisor?

Span of management

Which of the following is a temporary team designed to solve a short-term problem involving several departments?

Task force

The matrix structure violates which of the following principles of management?

Unity of command

Which of the following means that each employee is held accountable to only one supervisor?

Unity of command

How does managerial authority flow through the organizational hierarchy?

Vertically

In which structure does the firm subcontract many of its major functions to separate companies and coordinate their activities from a small headquarters organization?

Virtual network

Which of the following is the degree to which organizational tasks are subdivided into separate jobs?

Work specialization

Chain of command

an unbroken line of authority that links all persons in an organization and shows who reports to whom

The formal and legitimate right of a manager to make decisions is

authority

Decision authority is located near the top of the organization with

centralization

In times of crisis or risk of company failure, authority may be

centralized at the top.

Change and uncertainty in the environment are usually associated with

decentralization

Gina wishes to transfer authority and responsibility to her subordinates. This process is known as

delegation

Line

department performs tasks that reflect the organization's primary goals and mission

The organization is viewed as a central hub surrounded by a network of outside specialists that are sometimes spread all over the world in the

e. virtual network structure.

Unity of command

each employee is held accountable to only one supervisor

When division of labor is extensive,

employees specialize in a single task.

All of the following are advantages of a functional structure except

excellent coordination between functions.

All functions in a specific country or region report to the same division manager in

geographic-based divisions

Kwame works at Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a

matrix structure.

The visual representation of an organization's structure is called the

organization chart.

Span of management

refers to the number of employees reporting to a supervisor

Work specialization

the degree to which organizational tasks are subdivided into separate jobs

Mondavi Corporation has a finance department, a marketing department, and a production department. Mondavi

uses a functional structure.

Division of labor is also known as

work specialization.