Chapter 10

During an interview for a medical coding position that requires AHIMA or AAPC coding certification, which of the following questions may legally be asked of the interviewee? "To which organizations do you belong?" "Are you a certified coder through AHIMA or AAPC?" "Do you hold membership in coding organizations?" "May I see a list of all the organizations to which you belong?"

"Do you hold membership in coding organizations?"

During an interview for a medical coding position that requires AHIMA or AAPC coding certification, which of the following questions may legally be asked of the interviewee? "To which organizations do you belong?" "Are you a certified coder through AHIMA or AAPC?" "Do you hold membership in coding organizations?" "May I see a list of all the organizations to which you belong?"

"Do you hold membership in coding organizations?"

Plan to arrive ____ minutes prior to the interview time. 30 20 10 5

10

________________ serve as a snapshot of the applicant, which helps employees choose interview candidates. Applications Thank-you letters Cover letters Introduction letters

Applications

When preparing the three employment documents, print them on the same color of high-quality paper. Which of the following would be a good choice for the paper color? Pink Purple Orange Beige

Beige

Which of the following is an example of a visible job market? Career fair only Classified ads only Career fairs and classified ads Face-to-face networking

Career fairs and classified ads

When an interviewer asks an illegal question, the interviewee has the _______________ to answer or not. Responsibility Obligation Duty Choice

Choice

The primary goal of a résumé is _______________. Obtain a position Gain an interview Give as much detail about the applicant as possible Analyze the application process

Gain an interview

Stating "references are available upon request" ________ a best practice for completing an application. Is Is not Can be Is always

Is not

What is the standard format for cover/application letters? Centered Left-justified Italicized Bolded

Left-justified

If the following question were to be asked during an interview, it would be considered _____ to ask: "Can you travel?" Legal Illegal Authorized Allowable, but illegal

Legal

__________ and objectively evaluating personal and professional skills is the first step in seeking employment. Selling your résumé Listening Speaking appropriately Attending seminars

Listening

If, during an interview, the interviewer asks why you were fired from a job, you should Explain that the office was a terrible place to work at. Tell them the manager was too demanding. Not place blame when stating the reason for leaving. Eliminate it from your résumé.

Not place blame when stating the reason for leaving.

Which paragraph of the thank-you letter should express gratitude for the interview opportunity? One Two Three Four

One

An applicant that is prepared to take notes appears to be _______________. Organized Spontaneous Controlling Impulsive

Organized

Which of the following statements is composed using power wording? "Implemented revenue collection strategies that increased the collection ratio from 22 percent to 62 percent during a nine-month period." "Assisted in increasing the collection ratio from 22 percent to 62 percent." "Increased the collection ratio from 22 percent to 62 percent." "Worked with the office team to increase the collection ratio rate."

"Increased the collection ratio from 22 percent to 62 percent."

Which of the following questions should not be asked by the applicant during the first interview? "How many patients does the practice see during a normal working day?" "Will I be cross-trained with other members of the medical office team?" "Do you prefer I wear scrubs or other office dress?" "Will I receive a yearly cost-of-living salary increase?"

"Will I receive a yearly cost-of-living salary increase?"

During a phone interview, limit your answers to less than _____ minutes in length. 2 3 4 5

2

You should write a thank-you letter to the interviewer within _____ days of the interview. 5 4 3 2

2

When asked in the interview process about the salary you require, it is best to ___________. Inflate your salary Answer with "open" or "negotiable" Tell them that you will not accept anything less than a specific amount Let them tell you what they can afford

Answer with "open" or "negotiable"

Résumés should be _______________, easy to read and/or scan for relevant information, and well written. Lengthy Extensive General Brief

Brief

When an interviewer asks an illegal question, the interviewee has the _______________ to answer or not. Responsibility Obligation Duty Choice

Choice

The most common résumé style is the _______________ résumé. Chronological Functional Logical Purposeful

Chronological

If you are unsure of how to dress for an interview, it is best to be _______________. Conservative Unconventional Old-fashioned Avant-garde

Conservative

The format style should be _______________ in the cover/application letter, résumé, and follow-up letter. Different Diverse Consistent Changed

Consistent

_________ history and background checks are commonly performed during the application process. Work Credit Deposit Payment

Credit

During a phone interview, _______________ the call-waiting feature. Enable Disable Allow Authorize

Disable

During a phone interview, ________________________. Enable the call-waiting feature You will need to multitask Speak at a normal pace Do not use a speakerphone

Do not use a speakerphone

An employment ________________ is an electronic collection of data that showcases the applicant's accomplishments, skills, and qualifications. Essentially, it is an expansion of a résumé. E-portfolio S-portfolio E-résumé S-résumé

E-portfolio

Which of the following would be considered an appropriate reference for an application or résumé? Friends Relatives Clergy Fellow workers

Fellow workers

Amber recently graduated from a medical office program. While attending school, she worked part-time during evenings in the records department at a local hospital. She is now ready to seek full-time employment in her field of study. Where would she go to begin compiling employment possibilities? Friends and social workers and hospital Web site Web site for the hospital where she works and school career center School career center and friends Friends, social workers, hospital website, and school career center

Friends, social workers, hospital website, and school career center

Which type of résumés organize skills and accomplishments into data groups that directly support the position goal, such as management, patient care, or software implementation? Chronological Sequential Scannable Functional

Functional

If the following question were to be asked during an interview, it would be considered _____ to ask: "Do you have any disabilities?" Authorized Allowable, but illegal Illegal Legal

Illegal

If the following question were to be asked during an interview, it would be considered _____: "Have you ever been arrested?" Legal Illegal Allowable, but illegal Authorized

Illegal

Why do employers ask applicants to fill out a job application? It is a human resource requirement Information on an application is more complete It is quicker to evaluate a potential candidate State laws require that you must complete an application

Information on an application is more complete

If the following question were to be asked during an interview, it would be considered _____ to ask: "What type of training did you receive while in the service?" Legal Illegal Allowable, but illegal Authorized

Legal

If the following question were to be asked during an interview, it would be considered _____ to ask: "What type of training did you receive while in the service?" Legal Illegal Allowable, but illegal Authorized

Legal

What is considered to be the most important position of the letter? Closing Salutation Paragraph 1 Paragraph 2

Paragraph 1

The purpose of the cover letter is to _______________ the application process. Personalize Inquire about Request information on Identify

Personalize

When filling out an employment application, periods of unemployment should be: Left off the application Placed on the application with a short explanation, such as "attending college" Placed on the application and left blank Placed on the application and highlighted, so it can be discussed during the interview

Placed on the application with a short explanation, such as "attending college"

Which type of résumé should be saved as a .txt file? Chronological Functional Plain-text Sequential

Plain-text

In a résumé, use _______________ or action verbs to showcase skills. Command words Soft words Power words Communication words

Power words

What are the "3 Ps" in the interview process? Practice, practice, practice Practice, promote, prepare Promote, promote, promote Prepare, prepare, prepare

Prepare, prepare, prepare

When listing jobs on your résumé, the rule of thumb is to list the _________________. Previous 10 years Previous 5 jobs Entire job history Current and last job only

Previous 10 years

_______________ is inherently part of the employment search process. Recognition Acceptance Understanding Rejection

Rejection

On your résumé, list your education in _______________ chronological order. Primary Uniform Forward Reverse

Reverse

In what type of résumé should all of the formatting elements be removed? Chronological Sequential Scannable Functional

Scannable

As Cristen composes a cover/application letter, she is unsure of where to mention her résumé. In which paragraph should she place a reference to her enclosed résumé? First Second Third Second and third

Second

If the date that you composed a letter is different from the date that you are sending it, you use the date that you __________. Sent the letter Composed the letter Drafted the letter Expect to receive a letter back

Sent the letter

As you begin your search for employment, you need to evaluate your _________. Skills and goals Competencies and aptitudes Past experience and current role Educational experience and past accomplishments

Skills and goals

When preparing a job application letter, you should use the _____ approach. I You We Us

You