Chapter 10
intrinsic
The personal satisfaction people feel when they receive recognition for their efforts is considered to be a(n) __________ reward.
time-motion studies
A company that wants to analyze a specific job in an effort to determine the most efficient method of performing its various tasks in terms of time and effort utilized.
Motivating
According to Herzberg, factors that involve the job itself, such as recognition and stimulating work are considered to be _______ factors.
Self-Actualization Needs
According to Maslow, which of the following represents the highest level of an individual's hierarchy of needs?
Theory X
At the beginning of the day, the new shipping/receiving manager called his workers into his office and said, "Each of you will be expected to be here at 8:00 a.m. every day, and you are expected to work a full 8 hours. During that time, each of you will be expected to unload 320 crates. I will be checking on your progress frequently." From this description, it sounds like the manager's approach is characteristic of which type of management?
hygiene
Brite Plating Company has lost a number of valuable employees to competitors. It recently gave employees a substantial raise, but turnover remains high. This is a reflection that, according to Herzberg's motivation-hygiene theory, money is considered to be a(n) _______ factor.
Scientific Management
Dallas is the manager of a manufacturing company. Dallas's approach is to break down assembly workers' jobs into a series of elementary tasks, determine the best way to perform those jobs, and then train workers accordingly. His approach is consistent with the principles of
heory X and Y.
Douglas McGregor classified managers into two categories: those who prefer to watch over their employees as they complete every task of their jobs, and those who empower their employees to work independently. McGregor called the assumptions behind these categories
Esteem
Gabriela is consistently recognized by management as one of the company's best employees, and her co-workers also respect and admire her. This satisfies Gabriela's _______ needs.
job environment and job content.
Herzberg developed a theory of motivation based on two factors:
Safety
Michael's employer has recently experienced financial problems, and several rounds of layoffs have occurred. Michael is still employed; however, it is likely that his _______ needs have become heightened.
Hawthorne
Mr. Mahara, the plant manager at a large manufacturing facility, is interested in watching his workers in order to identify the factors that affect employees' productivity. However, he knows that due to the _______ effect, workers might behave differently if they are aware they are being observed.
Frederick Taylor
One of the founders of motivational theory, _______ is also recognized as the father of scientific management.
Elton Mayo
The Hawthorne studies are associated with
Enviornment
The Hawthorne studies were designed to measure the effect of the work _______ on productivity.
Abraham Maslow
The concept that motivation can be understood based on a hierarchy of human needs was first introduced by
Rapid evaluation and promotion
Theory Z emphasizes all of the following EXCEPT
Recognition for a job well done
Which of the following is considered the main motivational factor when it comes to work?
Physical working conditions
Which of the following would be considered a hygiene factor?
Type A
William Ouchi referred to the American approach to management as _______ management
Physiological
Workers in many factories in developing nations willingly work in unsafe and filthy working conditions because the wages they earn enable them to provide food and shelter for their families. This is an example of workers striving to satisfy their ________ needs.
Motion Economy
_______ is the concept that every job can be broken down into a series of elementary motions.
Theory Y
_______ managers assume people not only enjoy their jobs, but will actually seek out and accept responsibility if they are rewarded.