Chapter 10

Using the formula for calculating the number of communication channels, how many channels would two people require? 1 2 3 4

1

A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members. 5 3 2 10

5

As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with? Call Phil in for a private meeting to appreciate his work. Call a team meeting to praise Phil for his work on the project. Announce Phil's accomplishment on the company Web site. Have top management and the other teams in the company award Phil.

Call Phil in for a private meeting to appreciate his work.

Geographic location and cultural background have no impact on communications. True False

False

Improving an organization's ability to communication is an easy process. True False

False

predict future project status and progress based on past information and trends. Progress reports Status reports Forecasts Project updates

Forecasts

Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders? Wikis E-mail Web sites Meetings

Meetings

____ describe what the project team has accomplished during a certain period. Progress reports Status reports Forecasts Lessons-learned reports

Progress reports

_____ are a complete set of organized project records that provide an accurate history of the project. Project archives Forecasts Project plans Project notes

Project archives

Which of the following methods of communication is likely to be most effective for conveying sensitive or important information? Short face-to-face meetings E-mails Telephone conversations Reading reports from other team members

Short face-to-face meetings

____ describe where the project stands at a specific point in time. Progress reports Status reports Forecasts Lessons-learned reports

Status reports

Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when. True False

True

The communications management plan varies with the needs of the project. True False

True

As the number of people involved in a project _____, the complexity of communications _____. increases, decreases decreases, increases increases, stays constant increases, increases

increases, increases

The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences. final project report design document audit report lessons-learned report

lessons-learned report

According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium for addressing negative behavior. voice mail e-mail meeting Web Site

meeting

The output of the _____ process is a communications management plan. managing communications reporting performance controlling communications planning communications

planning communications

The _____ line for any e-mail messages you write should clearly state the intention of the e-mail. to from subject cc

subject

An example of push communication is _____. meetings video conferencing voice mails blogs

voice mails

A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content. intranet blog forum wiki

wiki