Chapter 10
Managing communications:
Creating, distributing, storing, retrieving, and disposing of project communications based on the communications management plan
Planning communications management
Determining the information and communications needs of the stakeholders
Forecasts
predict future project status and progress based on past information and trends
Status Report
A ____addresses where the project stands in terms of meeting scope, time, and cost goals.
True
Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.
True
Geographic location and cultural background have a major impact on communications.
True
It is extremely important to document any changes in technical specifications that might affect product performance.
False
Minutes must be a comprehensive report of the meeting that was scheduled.
Controlling communications
Monitoring and controlling project communications to ensure that stakeholder communication needs are met
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Research has indicated that in a face-to-face interaction, _____ percent of information is through body language.
True
The communications management plan varies with the needs of the project.
meet or exceed stakeholder needs and expectations
The main goal of project management is to
Push
The most effective method of communication that ensures information is distributed is ____ communication
Interactive
The most effective type of communication to ensure common understanding is ____ communication
project stakeholder management
The purpose of the ____ is to identify all people or organizations affected by a project, to analyze stakeholder expectations, and to effectively engage stakeholders
Meetings
Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders? A. Wikis B. E-Mail C. Sharepoint Sites D. Meetings
Pull
___ Communication includes web sites, bulletin boards, e-learning, knowledge
Brief frequent meetings
___ meetings are often effective for IT projects
Stakeholder register
a public document that includes details related to the identified project stakeholders
Stakeholder management strategy
an approach to help increase the support of stakeholders throughout the project; often includes sensitive information therefore maintain confidentiality
Status Review Meeting
an important technique for performance reporting
progress reports
describe what the project team has accomplished during a certain period.
Stand up meetings
force people to focus on what they really need to communciate
Push Communication
information is sent or pushed to recipents without their request
Pull Communication
information sent to recipient's at their request
Judging
people are driven to meet deadlines;
Sensing
people like to have step-by-step details.
Extroverts
people like to understand the big picture
Inituitve
people like to understand the big picture
Perceiving
people need more help in developing and following plans
Feeling
people want to know how something affects them personally
introverts
private communcations
Interactive Communication
two or more people interact to exchange information via meetings, phone calls or video conferencing
Thinkers
want to know the logic behind decisions
Blogs
An example of pull communication is _____.
Push Communication
Emails, faxes, voice mails and are all examples of___
Stakeholder communications analysis
serves as a good starting point for managing comms
