Chapter 12: Dealing with Employee-Management Issues

What was the name of the first successful national labor organization in the United States that offered membership to all workers regardless of occupation, education, gender or race?

Knights of Labor

Marco recently landed a job at a large auto manufacturer. During his orientation, he was informed that he had to join the union in order to keep his employment

Union Shop Agreement

Tiffany was excited to get a great paying job at an eyeglass lens manufacturing plant. Although she was not forced to join the union, she was required to pay union dues as a condition of employment.

agency shop agreement

The five members of the NLRB (National Labor Relations Board) are

appointed by the U.S. president

Under this now illegal practice, workers were required to join the union before being hired. This type of agreement is called a(n)

closed shop agreement, because jobs were closed to nonmembers.

The International Brotherhood of Electrical Workers seeks to organize all members of the electrical trade, it is a(n) ______ union.

craft

The mayor of Detroit asked for union employees to accept deep cuts in pension and health care benefits and agree to modify workforce rules related to layoffs and transfers.

givebacks

Which of the following is an effective way to deal with the growing threat of workplace violence?

hire proactive managers

A(n) _____ is a court order directing someone to do something or to refrain from doing something.

injunction

The two major influences on the growth of unions in the U.S. were

laws that supported unionizing and public opinion

Labor unions were largely responsible for

minimum wage laws and laws against child labor.

The _____ sector now represents a large number of union employees. This group of employees encompass those who work for governments, such as teachers, firefighters, police officers, etc.

public

Several years ago during a baseball player strike, MLB club owners hired replacement players, bringing many up from the minor leagues

strikebreakers

The Norris-LaGuardia Act banned ______, a union-busting tactic that forced workers to sign contracts banning union affiliation.

yellow-dog contracts

Prior to the growth of the labor movement it was not uncommon for employees to have 60-to 80- hour workweeks. Approximately when was this condition present?

1900s

During Samuel Gompers' tenure as a president of the American Federation of Labor (AFL), an unauthorized group within the organization called the ______ began to organize workers in industrial unions.

Congress of Industrial Organizations

A(n) _____ union consists of unskilled and semiskilled workers in mass-production industries such as automobile manufacturing.

industrial

When contract negotiations broke down, the National Basketball Association cancelled the first games of the season, refusing to allow players to play.

lockout

Historically, the most potent union tactic when collective bargaining efforts break down has been the

strike

Workers belonging to two separate unions refused to go to work at Verizon when management asked for fewer sick days and a pension freeze.

strike

Despite a 1938 Supreme Court ruling allowing their use, ______ were seldom used by management during labor-management disputes until the 1980s.

strikebreakers

A bargaining zone is

the range of options between the initial and final offer that each party will consider before labor negotiations dissolve.

Workers originally formed unions

to protect themselves from intolerable work conditions and unfair treatment

Edward was recently transferred to a location in a new state. He was surprised that he was not required to be in the union in the new state, but he was in the old state. He later learned that the new state passed a provision giving him the choice.

Right-to-work law

When compared to their European counterparts, U.S. corporate executives

are making considerably more than executives in European countries.

In recent years, many unions have begun to

assist management in redesigning work and recruiting and training workers from diverse backgrounds

The _____ Act was designed to regulate the internal functioning of labor unions and protect the rights of individual workers in a union.

Landrum-Griffin

The process whereby union and management representatives negotiate a contract for workers is called

collective bargaining

The AFL was an organization

of craft unions

An employee organization that represents workers in employee-management bargaining over job-related issues is called a(n)

union

Workers at Majestic Manufacturing have won the right to unionize, but management is unwilling to participate in the collective bargaining process and bargain in "good faith". This is a direct violation of the ____ Act.

Wagner

The ______ Act was the federal legislation in the United States that established the minimum wage in the United States.

Fair Labor Standards

In the past, members of various unions have mounted campaigns to persuade consumers not to shop at Walmart because Walmart doesn't use union labor.

Primary boycott

As a result of the organizing campaign at Champlain Products, the union obtained signed authorization cards from 41% of the employees it wants to represent. What is the next step in the organizing campaign?

The National Labor Relations Board determines the appropriate bargaining unit.

Which of the following movements in U.S. history would be considered an outgrowth of the Industrial Revolution, according to most historians?

Union movement

Under a(n)___________ shop agreement, workers are not required to join the union, but nonunion workers are still required to pay a union fee or regular dues to the union.

agency

Under a(n) _______ agreement, companies can hire nonunion workers who are not required to join the union, but who must pay a special union fee.

agency shop

If labor-management negotiators are unable to reach an agreement at the bargaining table, they may choose _____ , in which an impartial third party meets with both sides and then renders a binding decision

arbitration

If management and union officials cannot resolve a grievance, a(n) ______ is asked to listen to the arguments of each side and to make a decision that both sides will have to comply with.

arbitrator

To prevent a sympathy strike, United Airlines obtained a court order making it illegal for machinists to strike during a strike by the flight attendants

injunction

The negotiated _____ agreement outlines the rights of both parties in the negotiating process, including work hours, wages, employee benefits, and grievance procedures.

labor-management

The _______ sets the tone and clarifies the terms and conditions under which labor and management agree to function over a specific period of time.

negotiated labor-management agreement

Stephanie was recently hired at a manufacturing plant. She spoke to a union representative, but she is not required to join the union or pay dues unless she chooses to.

open shop agreement

Although it's illegal, striking workers at a major airline tried to persuade customers to stop buying GE products, since GE supplies a majority of the aircraft engines to the airline.

secondary boycott

A(n) ______ is a union official who works permanently in an organization and represents employees interests on a daily basis.

shop steward

Grievances are official complaints made by employees regarding an issue that they feel is wrong or unfair. Grievances are usually resolved with the help of a(n)

shop steward