Chapter 10 OB
When a conflict begins to escalate, one of the best ways to prevent further escalation is to
react equivalently to the other party, and try not to overact.
A group of managers cannot agree on what next month's sales goals should be. The group is experiencing
Task Conflict
Which conflict resolution behavior encourages parties to focus on the outcome?
Focusing on interests
The collaborating strategy entails a _________ concern for one's own interests and a high concern for the interests of the other party.
High
__________ emotions can help to de-escalate conflict.
Honestly expressing
Which conflict resolution behavior entails attempting to put yourself in the other person's position and understand that person's point of view?
Perspective taking
Conflicts of interest about perceptions of fairness or trust occur due to ________ issues.
Psychological
Which conflict resolution behavior entails contacting the other party, making the first move, and trying to make amends?
Reaching out
Acts of vengeance fall under which category of ineffective conflict resolution behaviors?
Retaliation
Which conflict resolution behavior entails playing down the differences between the two sides?
Smoothing
In the ________ stage of Glasl's model of conflict escalation, the disagreement is recognized, but both sides believe it can be resolved through discussion.
1st - Hardening
Which conflict resolution strategy embodies an "I lose, you win" mindset?
Accommodating
__________ involves a third party in a negotiation to overcome a stalemate between the parties.
Alternative dispute resolution
What conflict management style is appropriate when more information is needed or when addressing the conflict has the potential to create more problems?
Avoiding
Which of the following is NOT a fundamental principle of integrative negotiation?
Focus on positions not interests
What does "BATNA" stand for, as it relates to conflict resolution?
Best alternative to negotiated agreement
What conflict management style is often used to set a precedent?
Competing
Which conflict resolution strategy embodies an "I win, you lose" mindset?
Competing
Which conflict resolution strategy entails pursuing one's interests without any regard for the other party's?
Competing
Which conflict resolution strategy embodies a "we both win some and lose some" mindset?
Compromising
When a third party builds a positive relationship between two parties, improves their communication, and facilitates their discussion, the process is called
Conciliation
________ conflict balances the interests of both parties to maximize mutual gains and the attainment of mutual goals.
Constructive
Which type of negotiation occurs when any gain to one party is offset by an equivalent loss to the other?
Distributive negotiation
Which conflict resolution behavior entails writing down areas of agreement and disagreement to ensure common understanding and clear communication?
Documenting
________ conflict is destructive, and focused on emotions and differences between two parties.
Dysfunctional
Which of the following is advised to effectively resolve conflicts in the workplace?
Expressing emotions honestly
Among effective teams, relationship conflict tends to ________ toward the end of the project.
Increase
________ conflict occurs when people are misinformed or interpret things differently.
Information
Which of the following is the chief advantage of arbitration?
It always ends with a settlement
Which of the following is NOT a characteristic of constructive conflict?
It works best when people focus on their emotions.
When a third party facilitates a discussion using persuasion and logic, suggests alternatives, establishes each side's priorities, and suggests a nonbinding settlement, the process is called
Mediation
Which of the following is NOT a recommended conflict resolution behavior?
Meeting separately with those involved in the conflict
The further a conflict escalates, the ___________ to reverse it.
More challenging it will be
A primary source of conflict is __________, which can lead to information conflict.
Uncertainty
Some employees in an organization want to be on profits while others want to focus on doing the maximum good for the maximum number of people. What type of conflict is occurring here?
Values Conflict
__________ conflict occurs across different hierarchical levels in the organization.
Vertical
The ill-advised conflict resolution approach called _________ involves arguing vigorously for one's own opinions and refusing to change the position, regardless of what will have to be sacrificed.
Winning at all costs
Distributive negotiation is
a win-lose form of negotiation
In the ________ stage of Glasl's model of conflict escalation, ultimatums are made and conflict escalation accelerates.
threat as a strategy
Conflicts of interest over the way the conflict will be handled occur due to ________ issues.
Procedural