Chapter 10 OB

When a conflict begins to escalate, one of the best ways to prevent further escalation is to

react equivalently to the other party, and try not to overact.

A group of managers cannot agree on what next month's sales goals should be. The group is experiencing

Task Conflict

Which conflict resolution behavior encourages parties to focus on the outcome?

Focusing on interests

The collaborating strategy entails a _________ concern for one's own interests and a high concern for the interests of the other party.

High

__________ emotions can help to de-escalate conflict.

Honestly expressing

Which conflict resolution behavior entails attempting to put yourself in the other person's position and understand that person's point of view?

Perspective taking

Conflicts of interest about perceptions of fairness or trust occur due to ________ issues.

Psychological

Which conflict resolution behavior entails contacting the other party, making the first move, and trying to make amends?

Reaching out

Acts of vengeance fall under which category of ineffective conflict resolution behaviors?

Retaliation

Which conflict resolution behavior entails playing down the differences between the two sides?

Smoothing

In the ________ stage of Glasl's model of conflict escalation, the disagreement is recognized, but both sides believe it can be resolved through discussion.

1st - Hardening

Which conflict resolution strategy embodies an "I lose, you win" mindset?

Accommodating

__________ involves a third party in a negotiation to overcome a stalemate between the parties.

Alternative dispute resolution

What conflict management style is appropriate when more information is needed or when addressing the conflict has the potential to create more problems?

Avoiding

Which of the following is NOT a fundamental principle of integrative negotiation?

Focus on positions not interests

What does "BATNA" stand for, as it relates to conflict resolution?

Best alternative to negotiated agreement

What conflict management style is often used to set a precedent?

Competing

Which conflict resolution strategy embodies an "I win, you lose" mindset?

Competing

Which conflict resolution strategy entails pursuing one's interests without any regard for the other party's?

Competing

Which conflict resolution strategy embodies a "we both win some and lose some" mindset?

Compromising

When a third party builds a positive relationship between two parties, improves their communication, and facilitates their discussion, the process is called

Conciliation

________ conflict balances the interests of both parties to maximize mutual gains and the attainment of mutual goals.

Constructive

Which type of negotiation occurs when any gain to one party is offset by an equivalent loss to the other?

Distributive negotiation

Which conflict resolution behavior entails writing down areas of agreement and disagreement to ensure common understanding and clear communication?

Documenting

________ conflict is destructive, and focused on emotions and differences between two parties.

Dysfunctional

Which of the following is advised to effectively resolve conflicts in the workplace?

Expressing emotions honestly

Among effective teams, relationship conflict tends to ________ toward the end of the project.

Increase

________ conflict occurs when people are misinformed or interpret things differently.

Information

Which of the following is the chief advantage of arbitration?

It always ends with a settlement

Which of the following is NOT a characteristic of constructive conflict?

It works best when people focus on their emotions.

When a third party facilitates a discussion using persuasion and logic, suggests alternatives, establishes each side's priorities, and suggests a nonbinding settlement, the process is called

Mediation

Which of the following is NOT a recommended conflict resolution behavior?

Meeting separately with those involved in the conflict

The further a conflict escalates, the ___________ to reverse it.

More challenging it will be

A primary source of conflict is __________, which can lead to information conflict.

Uncertainty

Some employees in an organization want to be on profits while others want to focus on doing the maximum good for the maximum number of people. What type of conflict is occurring here?

Values Conflict

__________ conflict occurs across different hierarchical levels in the organization.

Vertical

The ill-advised conflict resolution approach called _________ involves arguing vigorously for one's own opinions and refusing to change the position, regardless of what will have to be sacrificed.

Winning at all costs

Distributive negotiation is

a win-lose form of negotiation

In the ________ stage of Glasl's model of conflict escalation, ultimatums are made and conflict escalation accelerates.

threat as a strategy

Conflicts of interest over the way the conflict will be handled occur due to ________ issues.

Procedural