Chapter 10 Practice

hygiene factors

Factors that lead to dissatisfaction at work in Herzberg's two-factor theory are called _______ factors.

Role Conflict

Occurs when leaders and followers are given incompatible goals to accomplish.

Employee Engagement

Pertains to followers' attitudes about the organization and their work activities.

Identify the statements about succession planning in small companies.

Someone in a leadership position retiring or leaving to join another firm causes top management to make a replacement decision with an internal promotion or outside hire. It is usually episode and informal.

Interactional Justice

The degree to which people are given information about different reward procedures and are treated with dignity and respect is _______ Justice.

Identify the true statements about the process used in large organizations for collecting potential and readiness information about followers.

The performance and potential of followers are usually evaluated once per year. 9-box matrices are used to evaluate the performance and potential of followers.

Firms often use the results of 9-box matrices and replacement tables to identify people to sent to high-potential programs. Identify the true statements about people who are identified as high-potential + high performance types.

They often get to attend customized leadership training programs. They are sent back to school to obtain MBAs or other advanced degrees. They are sent on ex-pat or other plum assignments.

Why do organizations often use the results of 9-box matrices and replacement tables to identify people to send to high-potential programs?

To plug the Ready-now gap for critical leadership positions. To accelerate their ability to assume greater leadership responsibilities.

One of the reasons employee engagement has become so popular over the years is the engagement - shareholder value chain, in which is it believed that...

higher employee engagement drives higher customer satisfaction

Most firms use information such as certain personality traits, intelligence, and 360-degree feedback ratings to...

provide candidates already on high-potential + high-performance lists with developmental feedback.

The results of replacement tables used for filling a firm's key leadership positions are reviewed by senior leaders on a monthly basis.

False

What is the best way to tackle the leadership talent shortfall in an organization?

Identifying and developing followers who have the most potential to be effective leaders.

readiness

In the context of an organization, an evaluation of a follower's immediate promotability is known as ...

Presenteeism

In the context of employee engagement, the notion of being at work while one's brain is not fully engaged is called _______ and, according to various employee engagement surveys some 51 percent of U.S. workers fit this description.

Using 360-degree feedback and what and how ratings to evaluate job performance

The results are likely to change from one year to the next.

Using measures of relevant experience, personality, and intelligence to identify followers' potential

The results are unlikely to change much over time.

Role Ambiguity

The text defines job satisfaction that is a result of leaders of followers are unclear about what they need to do and how they should do it is called

Research shows that certain personality traits, intelligence, and 360-degree feedback ratings are more accurate, less biased, and better predict candidates' effectiveness in new roles than a leader's judgment in an organization.

True