Chapter 10 review business

Which of the following is a disadvantage of flexible scheduling strategies?

Employees with more conventional work schedules sometimes resent co-workers who have flextime.

Everett is a manager at a medium-sized manufacturing firm. He enjoys being a manager and likes his subordinates. He does have one problem: His subordinate Karen regularly interrupts him during meetings. At first, he asks her politely to let him finish. After thinking about the situation, however, he wonders if Karen derives some kind of reward from the attention of the other employees by interrupting. He decides to try a strategy of simply ignoring her. Everett is attempting which type of reinforcement?

Extinction

Which of the following statements about organizational culture is false?

It plays an insignificant role in employee motivation.

Which of the following is not a benefit of job enrichment?

It restructures the work in ways that cultivate the worker-job match.

Which of the following is an advantage of telecommuting?

Reduced fossil fuel emissions due to fewer vehicles on the road

With regard to goal-setting theory, which of the following is false?

The goal should be rather general and easy to accomplish.

Julio's first year as parts manager for a local dealership was pretty rocky. To ensure that his subordinates would follow through on established goals, he warned them about losing their jobs. Julio's managerial attitude reflects assumptions underlying _______.

Theory X

Douglas McGregor thought that most managers apply _______ when _______ would be more appropriate and effective.

Theory X; Theory Y

At NTT Data Services, employees are slowly evaluated and promoted, but they stay around until retirement. Groups make decisions and take responsibility for their decisions. Company control is informal, and everyone is concerned with the general well-being of the other employees. Employees do whatever the company needs at the time rather than following a specific job track. The environment at NTT Data Services most closely aligns with _______.

Type J firms

Tesla, DoorDash, and IDEO are all companies that are renowned for taking risks and focusing on solving problems. These companies have _______ cultures.

adhocracy

Tom's of Maine, which produces natural personal hygiene products, is known for its culture that values teamwork, loyalty, compassion, and trust-based relationships within the firm. Tom's culture can best be described as a(n) _______ culture.

clan

Stella is allowed to create her own work hours on a limited basis. She must be at work from 9 a.m. to 11 a.m. and 1 p.m. to 3 p.m. every day, which represents _______ time, and she can choose which hours she will work between 8 a.m. and 6 p.m. around the required hours, which represents _______ time. The total required time is eight hours per day.

core; flexible

First Kentucky Bank introduced a new program that allowed employees to determine their own work schedules, within certain limits set by the bank. This type of program is called _______.

flextime

According to equity theory, if Jaime feels under-rewarded, he may take all of the following actions except _______.

forget about it

Shuai, a merchandise manager at Bloomingdale's, has just been informed by her superior that all managers in the store have been reassigned departments of responsibility because top management has done some reorganizing. Shuai previously was in charge of the infants' department and the girls' department, and now she is also in charge of the boy's department. This is an example of _______.

job enlargement

At Jack's Automotive Repair, the mechanics rarely interacted directly with customers. Work orders were processed by the customer service department and passed on to the mechanics. After experiencing excessive customer complaints about the poor quality of work, Jack realized he was not motivating his mechanics to do quality work. To rectify the situation, Jack designated all of his employees as customer service representatives. The mechanics' roles were expanded to include direct customer contact. This motivational technique is a type of _______.

job redesign

Zeke works from 8 a.m. to 12 p.m., and Dante works from 1 p.m. to 5 p.m. Both are working on the same tasks. This is an example of _______.

job sharing

All of the following are assumptions of Theory Y except _______.

managers must coerce and control workers to achieve organizational goals

Many college students hope to go to work for Google when they graduate because they've heard about its reputation for flexibility, fun workspaces, and strong collaboration, as well as phenomenal perks like free meals, parties, games, trips, a dog-friendly workspace, and so much more. Taken together, these things comprise Google's _______.

organizational culture

Priti receives high praise from her boss when she attracts a new client to her firm. This praise leads Mollie to work hard to obtain more new clients. For Priti, the praise from her boss was _______.

positive reinforcement

For behavior modification to be effective, managers must use appropriate _______ reinforcement when employees exhibit the _______ behavior.

positive; desired

Shane's boss demoted him when he did not meet his sales goal for the month. This action indicates the use of _______.

punishment

Behavior modification as applied to business management stems from research related to _______.

reinforcement theory

Before Frederick Herzberg's work, most people felt that _______ and _______ were at opposite ends of the same dimension, but Herzberg showed that they're distinct and separate dimensions.

satisfaction; dissatisfaction

Robert Quinn and Kim Cameron identified four distinct types of organizational cultures based on two dimensions: flexibility and discretion versus _______.

stability and control

Following the birth of his first child, César, a software designer for Adobe, wished to spend more time with his family. He asked his employer if he could perform a portion of his work at home and come into the office only Tuesday through Thursday. Adobe allowed it. By allowing César to work at home on Mondays and Fridays, Adobe practices _______ as a motivational technique.

telecommuting

Tessa worked hard and successfully as a salesperson for Greater Beaumont Realty Company. For the past three years, she surpassed her peers in quality and quantity of sales. Yet in comparing pay, she discovered that she makes less than two salespeople who are well liked by management. Consequently, she accepted a higher-paying job with Greater Beaumont's top competitor. To avoid losing other salespeople like Tessa, management should understand and apply _______.

the equity theory