Chapter 11

Organizational members who have lunch together and meet after work for sports or other activities are members of which type of informal group?

Friendship

As cohesiveness in a group increases, as a result, conformity to the group norms _______.

increases

To motivate group members to perform at a high level, managers utilize a mix of incentives, including _______. (Check all that apply.)

individual level group level

Social loafing occurs when _______.

individuals put in less effort in groups than when they work alone

Leaders who emerge naturally in a group are _______ leaders.

informal

When organizations creatively develop new products, technologies, services, or even organizational structures, they are demonstrating _______.

innovation

The tendency of individuals to put forth less effort when they work with groups than when they work alone is known as social _______.

loafing

Too much deviance undermines the ability of a group to control members and get things done and is usually a result of _______.

low levels of cohesiveness

A cross-functional team can increase responsiveness to customers because it includes _______.

members from different departments or levels

Compared to employees working on their own, members of teams are likely to be _______ satisfied.

more

Rules for behavior that most group members follow are called group _______.

norms

A team whose members rarely meet in person and who communicate mostly electronically is called a(n) _______ team.

virtual

Ethan has recently joined a team that rarely meets face-to-face, but rather interacts by the use of videoconferencing. Ethan is on a(n) _______ team.

virtual

Which of the following represents the correct order of the stages of team development?

Forming, storming, norming, performing, adjourning

Which of the following are goals that managers seek by forming various types of groups and teams? (Check all that apply.)

Employee motivation Innovation Responsiveness to customers High performance

What is the primary difference between groups and teams?

Groups accomplish certain goals or meet certain needs while teams work intensely together to achieve a specific common goal or objective.

What occurs when group cohesiveness is high? (Check all that apply.)

Individuals find the group appealing. Individuals have a strong desire to remain a part of the group. Individuals value their membership.

Which of the following is an informal group composed of employees seeking to achieve a common goal?

Interest group

What effect does bringing together the skills and knowledge of members from different parts of the organization have on a firm's responsiveness to customers?

It helps improve a firm's responsiveness.

In addition to monetary rewards, managers can also motivate high-performance teams with which of the following? (Check all that apply.)

Recognition such as awards Extra resources such as equipment and software Choice of future assignments

Which of the following are benefits individuals receive from working in teams? (Check all that apply.)

Satisfy the need for social interaction Higher job satisfaction Reduced stress levels through the sharing of stressors

A task force is created by managers to _______. (Check all that apply.)

accomplish a specific goal solve problems

Members value their membership when group _______ is high.

cohesiveness

The degree to which members are attracted to or loyal to their group is group _______.

cohesiveness

The extent of group members' participation within the group increases as the level of group _______ increases.

cohesiveness

Command groups are often called ___. (Check all that apply.)

departments units

Forming, storming, norming, performing, and adjourning are the five stages in group _______.

development

Splitting the work to be performed into particular tasks and assigning tasks to individual workers is called _______.

division of labor

Collectively, the characteristics of any given group that determine, in part, how the group functions are referred to as group _______.

dynamics

Managers select R&D team members on the basis of their _______. (Check all that apply.)

experience in a certain area expertise in a certain area

Leaders who are typically appointed by managers are _______ leaders.

formal

The two types of groups formed in organizations are _______.

formal and informal

Two or more people who interact with each other to accomplish certain goals or meet certain needs form a(n) _______.

group

Franco's team has been doing very well lately. Several individuals within the team have been participating more and contributing more to its progress. This is likely a result of an increase in _______.

group cohesiveness

How groups function and their ultimate effectiveness depends on _______, the collective characteristics and processes of the group.

group dynamics

Self-managed work teams are teams in which members _______. (Check all that apply.)

have the responsibility and autonomy to complete identifiable pieces of work are empowered

A team whose members have the experience and expertise needed to develop new products is a(n) _______ team.

research and development

Teams in which members are empowered and have the responsibility and autonomy to complete identifiable pieces of work are ___ work teams.

self-managed

Group norms refer to _______.

shared rules for behavior that most group members follow

Friendship groups exist _______.

so members can socialize with others and enjoy each other' s company

Command groups refer to _______.

subordinates that report to the same supervisor

The performance gains that can be achieved when individuals and/or departments coordinate their actions refers to _______.

synergy

When people working together can achieve more than they would working individually, they have achieved _______.

synergy

A committee made up of managers or non-managerial personnel from various departments or divisions who meet to solve a specific, mutual problem is called a _______.

task force

Many companies that use self-managed work teams base team members' pay in part on _______.

team performance

Top management teams are composed of _______.

the Chief Executive Officer, the president and the leaders of the most important departments

Innovation refers to _______.

the creative development of new products, technologies, services and structures

Group cohesiveness refers to _______.

the degree to which members are attracted to or loyal to their group

Jimmy is the manager of the local deli. He is dividing the work tasks among his employees: who will take orders, who will prepare the toppings, who will make the sandwiches, etc. Jimmy is engaged in _______.

the division of labor

Interest groups exist _______.

to achieve a common goal related to the organization

A _______ team is composed of the CEO, the president, and the heads of the most important departments.

top-management