CHAPTER 11

Leaders with high levels of emotional intelligence can be very effective but may also be vulnerable to which of the following drawbacks? (Check all that apply.)

- Engaging so much with employees that employees feel micromanaged - Allowing their excitement in what they do cloud realities that others see - Letting their passions close their mind to new possibilities

Which of the following statements about the ethical orientation of a firm are true? (Check all that apply.)

- Leaders demonstrating ethical behavior raise an organization's overall level of ethical behavior. - Ethical leaders must take personal responsibility for their ethical behavior. - Ethical behavior must start with the leader before employees can be expected to perform accordingly.

Which of the following may be potential drawbacks of emotional intelligence? (Check all that apply.)

- Leaders may over-identify with employees. - Leaders may become overly judgmental and critical. - Leaders may have difficulty making tough decisions.

Which of the following are acceptable ways to gather and use external information? (Check all that apply.)

- Monitoring public communications from rival firms - Talking to customers about their problems - Benchmarking best practices

An effective organization may accumulate and distribute internal information by doing which of the following? (Check all that apply.)

- Sharing customer expectations and feedback - Sharing the goals of the business - Sharing financial information

Empathy is important in today's business environment primarily for which of the following reasons?

- The increasing use of teams - The growing need to retain talent

Which of the following are traits that people with strong self-awareness possess? (Check all that apply.)

- They are not overly critical. - They are honest with themselves and with others.

Which of the following are common traits of motivated leaders? (Check all that apply.)

- They have a love for learning. - They are driven to achieve beyond expectations. - They show a passion for the work itself.

Organizations must redistribute which of the following to employees to be effective? (Check all that apply.)

- rewards - information - knowledge

Which of the following are barriers to change within a company? (Check all that apply.)

-Bias due to education, training, or work experience -Personal time constraints -The design of the organization's structure -People having a vested interest in the status quo

Which of the following are parts of facilitating the implementation of strategies in the designing of an organization? Multiple select question.

-Building structures -Building systems -Building teams

Which of the following are the three broad sets of successful leadership traits? (Check all that apply.)

-Cognitive skills -Emotional intelligence -Technical skills

Which of the following are elements of nurturing an ethical culture? (Check all that apply.) Multiple select question.

-Corporate credos -Role models -Rewards and evaluation systems

Which of the following are parts of the strategy leadership activity of setting a direction? (Check all that apply.) Multiple select question.

-Solving complex problems -Integrating knowledge into a vision -Scanning the environment to develop knowledge of stakeholders, trends and events -Developing viable strategic options

Which of the following statements about self-regulated leaders are true? (Check all that apply.)

-They are equipped to bring about and implement change in an organization. -They create an environment of high productivity. -They are able to create an environment of trust and fairness.

Which of following are the two elements of effective leadership? (Check all that apply.) Multiple select question.

-effectively using power - overcoming barriers to change

Match the set of leadership capabilities (on the left) with examples (on the right).

1. purely technical skills - accounting; operations research 2.cognitive abilities - analytical reasoning; quantitative analysis 3. emotional intelligence - self-management; managing relationships

Which of the following is most important for successful leadership?

Effectively exercising power

True or false: Effectively using one's power and setting up barriers to change are two critical elements demonstrated by effective leaders.

False

______ is the process of transforming organizations from what they are to what the leader would have them become.

Leadership

Which of the following traits must effective role models have?

They must "walk the talk."

True or false: Empowerment can't occur in a leadership vacuum.

True

When a person has a vested interest in the status quo and resists a leader's change initiatives it is an example of ______.

a barrier to change

Generally speaking, unethical and illegal behavior are more likely to occur when ______.

business competition is intense

Corporate credos and _______ of conduct lay out norms and beliefs for an organization and serve as guidelines for making decisions. (Enter one word in the blank.)

codes

Programs for building ethical organizations that have the goal of preventing, detecting, and punishing legal violations are called _______ -based ethics programs.

compliance

Organizations faced with possible lawsuits often react by implementing _______ ethics.

compliance-based

Mechanisms that provide statements of norms and beliefs as well as guidelines for decision making are ______.

corporate credos

A leader's thoughtful consideration of an employee's feelings when making a decision is called ______.

empathy

A leader who creates an environment for employees that enables them to learn, achieve their potential, and move the organization toward its goals is _____ employees.

empowering

A system of right and wrong that helps individuals decide when an act is moral or immoral is called _____.

ethics

Using the Internet is one way to gather and integrate ______ information.

external

______ is proactive, goal-oriented, and focused on the creation and implementation of a creative vision.

leadership

Organizations that develop a proactive and creative approach to the unknown are called ______ organizations.

learning

Organizations that involve a commitment by everyone in the organization to a philosophy of change and creativity are ______ organizations.

learning

People who have ______ are driven by internal factors such as a desire to achieve for achievement's sake.

motivation

When managers demonstrate the importance of ethical behavior through role models, corporate credos, codes of conduct, and evaluation systems they are ______.

nurturing an ethical culture

When leaders are designing the ______, they are building structures, teams, systems, and organizational processes that assist in the implementation of their strategies and vision.

organization

The values, attitudes, and behavioral patterns that define an organization's operating culture are called ______.

organizational ethics

An organization or leader may establish ______ to uniformly handle routine and identifiable situations.

policies and procedures

A leader's ability to influence and persuade people to behave in ways they may not otherwise behave is referred to as ______.

power

A person who is able to manage and control his or her emotions is considered to be a self-______ person.

regulated

An organization's ethics inadvertently encourage unethical behavior if ______.

rewards are based on outcomes rather than the means by which goals are achieved

Ethics is defined as a system of ______.

right and wrong

For good or for bad, leaders are ______ in their organizations.

role models

Policies and procedures are generally created to handle ______.

routine situations

When a person has a deep understanding of his or her emotions, strengths, weaknesses, and drives, it is referred to as ______.

self-awareness

A strategic leadership activity of creating and analyzing a strategy is _____.

setting a direction

A strategic leadership activity of creating and analyzing a strategy is ______.

setting a direction

______ skills involve a person's ability to manage relationships with others and are often considered the culmination of the other dimensions of emotional intelligence.

social

In order for an organization to become a learning organization and foster creativity it must challenge ______.

the status quo

Two ways to challenge the status quo are to create a sense of urgency and ______.

to establish a "culture of dissent"