Chapter 11 & 12
use common terms
telephone courtesies should be used while on the telephone with a patient
enunciation
terms best describes speaking your words clearly and articulating carefully?
third
the MA should answer the telephone by the end of which ring to create a positive impressionto the pts?
LAN,Internet, WAN
the most common networks encounted in the medical office is which of the following?
grounding mats
to prevent damage to computer components which is required at all work stations?
what happened, who is the patient, are they breathing or bleeding
type of questions you need to ask in an emergency?
data back-up
permits restoration of the system in case of a catastrophic event
compact disk
data storage device
CD-RW
...which of the following abbreviation applies to a compact disk that allows data to be erased and rewritten?
when you have patients name and why they are calling
According to telephone courtesis when is it acceptable to place a pt on hold
RAM
data storage device
billing questions
MA
information about the practice
MA
insurance information
MA
pharmaceutical sale rep
MA
presciption refill request
MA
routine progress report
MA
scheduling a patient test
MA
true
Magnetic disk drives can be internal or external to the computer unit
ROM
data storage device
true
PDAs are taking the place of computer monitors in the exam rooms due to their extreme mobility
true
Phishing is a practice in which the recipient of e-mail is directed to go t a web site to provide information to his bank, the IRS, or other official organization
greeting, scheduling, answering
administrative ma staffing the reception desk would be responsible for which of the following?
help slow talkers finish their sentences
an important part of telephone courtesy is listening which is not an appropriate action when listening
automated routing unit
best describes a system that aswers the call and provides the calller witha choice of departments or services that can be accessed by pressing a specified number on the touch tone telephone
position feet in firm contact with floor
best describes how computer equipment equipment should be set up to minimized the occurrence of injury?
to have carbon copies to maintain written records
best describes the purpose of a standard telephone pad for taking message?
comprehensive security policy
best describes the starting point for a meaningful information security system?
true
bluetooth is the name given to a radio technology capable of transmitting signals over short distances
eye, posture , trauma disorder
computer engonomics addresses safety issues and concerns specific to which of the following?
keyboard
data input device
mouse
data input device
scanner
data input device
touch screen
data input device
fax machine
data output device
printer
data output device
screen monitor
data output device
False
electronic patient records froma a single medical practice, hospital, or pharmacy in known as an EHR
false
flash memory devices cannot be used for system backups
a provider calling from another facility
following situations would you put the caller directly through to the physician
ask the person whether clarification is needed
for the non bilingual MA may help with communication to non english speaking patients
true
if a web site is not secure, the address will begin with http://
scheduling tests for patients
in the medical office which of the following calls would be routed to the clinical medical assistant
inability to move quickly
is not a communication problem associated with the elderly
use technical terms to convey a professional image
is not a consideration to use for effective message taking
providing laboratory test resuts to patients
is not a function of the TPMS?
faxes are easy to use because most have to be forwarded to the provider
is not an advantage of the fax machine in the medical office
immediately tell them how you can help them
is not appropriate action for the ma to help the caller calm down when handling problem calls?
name, referral source, daytime phone #
is required for the medical assistan to obtain on a new patient contacting the office?
screening
is the act of evaluating the urgency of a medical situation and prioritizing treatment
firewall
limits access to the system from the outside
credit bureau/collection agency
never discuss a patient with wich of the following
training
prevents employees from opening e-mail from unknown sources
STAT report
provider
other providers
provider
providers family
provider
data management
purging the system of inactive files containing sensitive data
false
redundant array of independent disks is a type of stoorage media like optical or Flash
false
secure internet site can be easily discernable by a small padlock found anywhere on the web site window
true
secure wireless sites can be identified by a small padlock next to network name , shown when your wireless device searches for a signal
buffer words
should be used to avoid clipping important phrases such as the office name and your name when answering the telephone
e-mail, unauthorized software, dowloading from internet
viruses find their way onto a system through wich of the following?
what did you take
when asking questions the person states "i just took a bunch of pills" what do you ask next?
install while personnel are in the office
when computerizing in the office, it is iportant not to do which of the following?
habe patient sit so he or she can also view the monitor
when in the exam room, which of the following is important to remember when entering information of the computer?
false
when using anti-virus software, the suspicious behavior approach is often insufficient due to the continual creation of new viruses.
protocol connection
which is not a type of VoIP service?
microcomputer
which of the following best describes the most widely used type of computer in todays health care facility?
electronic mail
which of the following best describes the process of communicting in digital form over computer networks
carpal tunnel syndrome
which of the following best dscribes the most widely known injury associated with individual routinely using a computer?
floppy drive
which of the following data storage devices is being discontinued on many new computers due to newer technology?
volume, enunciation, and pronunciation
which of the following have a profound effect on how you sound to the person on the other end of the line?
modem
which of the following is a form of an input/output device that alerts digital from a computer and transmits it over telephone lines or cable installations?
it is used primarily as a connecter for a flash drive to a computer.
which of the following is a true statement regarding USB PORT?
posture, languague, exprissions
which of the following is a way bay which first impression are conveyed?
sheduling and insurance coding
which of the following is an example of application software functions?
input, output devices and cpu
which of the following is an example of hardware?
it can be performed in a very short period of time
which of the following is not a true statement regarding defragmentation of a computer system?
site license
which of the following is not one of four fundamental elements of all computer systems?
driver
which of the following must be installed on the computer or provided by the operating system to convert data output from one device into a format compatible with another device?
Internet
which of the following network transmits data that is broken into packets and are reassembled when it reaches the final destination?
complaints about medical treatment or care
which of the following phone calls should be referred to the provider?
RAM
which of the following refers to storage memory that is lost when the computer is turned off or experiences a power failure?
All office systems should utilize backup at least once a year
which of the following statements is not true regarding system backup?
modulation
which of the following terms best describes using a voice that varies in pitch and intensity?
to be sure the caller talks to the person who will be most helpful
why is it important screen the call and ask questions
true
wifi emplous radio trasmission and is vulnerable to unauthorized users eavesdropping on the transmission
false
wifi is less vulnerable than bluetooth to have unauthorized users eavesdrop