Chapter 11 & 12

use common terms

telephone courtesies should be used while on the telephone with a patient

enunciation

terms best describes speaking your words clearly and articulating carefully?

third

the MA should answer the telephone by the end of which ring to create a positive impressionto the pts?

LAN,Internet, WAN

the most common networks encounted in the medical office is which of the following?

grounding mats

to prevent damage to computer components which is required at all work stations?

what happened, who is the patient, are they breathing or bleeding

type of questions you need to ask in an emergency?

data back-up

permits restoration of the system in case of a catastrophic event

compact disk

data storage device

CD-RW

...which of the following abbreviation applies to a compact disk that allows data to be erased and rewritten?

when you have patients name and why they are calling

According to telephone courtesis when is it acceptable to place a pt on hold

RAM

data storage device

billing questions

MA

information about the practice

MA

insurance information

MA

pharmaceutical sale rep

MA

presciption refill request

MA

routine progress report

MA

scheduling a patient test

MA

true

Magnetic disk drives can be internal or external to the computer unit

ROM

data storage device

true

PDAs are taking the place of computer monitors in the exam rooms due to their extreme mobility

true

Phishing is a practice in which the recipient of e-mail is directed to go t a web site to provide information to his bank, the IRS, or other official organization

greeting, scheduling, answering

administrative ma staffing the reception desk would be responsible for which of the following?

help slow talkers finish their sentences

an important part of telephone courtesy is listening which is not an appropriate action when listening

automated routing unit

best describes a system that aswers the call and provides the calller witha choice of departments or services that can be accessed by pressing a specified number on the touch tone telephone

position feet in firm contact with floor

best describes how computer equipment equipment should be set up to minimized the occurrence of injury?

to have carbon copies to maintain written records

best describes the purpose of a standard telephone pad for taking message?

comprehensive security policy

best describes the starting point for a meaningful information security system?

true

bluetooth is the name given to a radio technology capable of transmitting signals over short distances

eye, posture , trauma disorder

computer engonomics addresses safety issues and concerns specific to which of the following?

keyboard

data input device

mouse

data input device

scanner

data input device

touch screen

data input device

fax machine

data output device

printer

data output device

screen monitor

data output device

False

electronic patient records froma a single medical practice, hospital, or pharmacy in known as an EHR

false

flash memory devices cannot be used for system backups

a provider calling from another facility

following situations would you put the caller directly through to the physician

ask the person whether clarification is needed

for the non bilingual MA may help with communication to non english speaking patients

true

if a web site is not secure, the address will begin with http://

scheduling tests for patients

in the medical office which of the following calls would be routed to the clinical medical assistant

inability to move quickly

is not a communication problem associated with the elderly

use technical terms to convey a professional image

is not a consideration to use for effective message taking

providing laboratory test resuts to patients

is not a function of the TPMS?

faxes are easy to use because most have to be forwarded to the provider

is not an advantage of the fax machine in the medical office

immediately tell them how you can help them

is not appropriate action for the ma to help the caller calm down when handling problem calls?

name, referral source, daytime phone #

is required for the medical assistan to obtain on a new patient contacting the office?

screening

is the act of evaluating the urgency of a medical situation and prioritizing treatment

firewall

limits access to the system from the outside

credit bureau/collection agency

never discuss a patient with wich of the following

training

prevents employees from opening e-mail from unknown sources

STAT report

provider

other providers

provider

providers family

provider

data management

purging the system of inactive files containing sensitive data

false

redundant array of independent disks is a type of stoorage media like optical or Flash

false

secure internet site can be easily discernable by a small padlock found anywhere on the web site window

true

secure wireless sites can be identified by a small padlock next to network name , shown when your wireless device searches for a signal

buffer words

should be used to avoid clipping important phrases such as the office name and your name when answering the telephone

e-mail, unauthorized software, dowloading from internet

viruses find their way onto a system through wich of the following?

what did you take

when asking questions the person states "i just took a bunch of pills" what do you ask next?

install while personnel are in the office

when computerizing in the office, it is iportant not to do which of the following?

habe patient sit so he or she can also view the monitor

when in the exam room, which of the following is important to remember when entering information of the computer?

false

when using anti-virus software, the suspicious behavior approach is often insufficient due to the continual creation of new viruses.

protocol connection

which is not a type of VoIP service?

microcomputer

which of the following best describes the most widely used type of computer in todays health care facility?

electronic mail

which of the following best describes the process of communicting in digital form over computer networks

carpal tunnel syndrome

which of the following best dscribes the most widely known injury associated with individual routinely using a computer?

floppy drive

which of the following data storage devices is being discontinued on many new computers due to newer technology?

volume, enunciation, and pronunciation

which of the following have a profound effect on how you sound to the person on the other end of the line?

modem

which of the following is a form of an input/output device that alerts digital from a computer and transmits it over telephone lines or cable installations?

it is used primarily as a connecter for a flash drive to a computer.

which of the following is a true statement regarding USB PORT?

posture, languague, exprissions

which of the following is a way bay which first impression are conveyed?

sheduling and insurance coding

which of the following is an example of application software functions?

input, output devices and cpu

which of the following is an example of hardware?

it can be performed in a very short period of time

which of the following is not a true statement regarding defragmentation of a computer system?

site license

which of the following is not one of four fundamental elements of all computer systems?

driver

which of the following must be installed on the computer or provided by the operating system to convert data output from one device into a format compatible with another device?

Internet

which of the following network transmits data that is broken into packets and are reassembled when it reaches the final destination?

complaints about medical treatment or care

which of the following phone calls should be referred to the provider?

RAM

which of the following refers to storage memory that is lost when the computer is turned off or experiences a power failure?

All office systems should utilize backup at least once a year

which of the following statements is not true regarding system backup?

modulation

which of the following terms best describes using a voice that varies in pitch and intensity?

to be sure the caller talks to the person who will be most helpful

why is it important screen the call and ask questions

true

wifi emplous radio trasmission and is vulnerable to unauthorized users eavesdropping on the transmission

false

wifi is less vulnerable than bluetooth to have unauthorized users eavesdrop