Chapter 11: Human Resource Management Finding and Keeping the Best Employees

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How many employees must a firm have for the Civil Rights Act of 1964 to come into play?

15

Job Description

A written statement of the duties, responsibilities, and the preferred outcomes of a job.

Lateral Transfer

reassigning an employee to a new job at the same level

Human Resource Inventory

reveals the demographics of the firm's labor force and whether it is technically up-to-date and thoroughly trained

Fringe Benefits

sick-leave and vacation pay, pensions, and health plans that provide additional compensation

What was a major setback for the Age Discrimination in Employment Act?

the 2009 Supreme Court decision that requires that age must be the determining reason for discrimination to prove any employment action against older workers

Performance Appraisal

the info gathered from comparing an employee's work to an established standard

Selection

the process of gathering information and deciding who should be hired to meet company staffing needs under legal guidelines

Job-Sharing

the schedule that lets two or more part-time workers share one full-time job

Recruitment

the set of activities for obtaining the right number of qualified people at the right time to fill the needs of the organization

Orientation

the training that is provided to new employees that initiates them into the organization's policies, practices, and objectives

Vestibule Training

training in a setting that approximates the actual working environment

When implemented in an organization, when does flextime become available to an employee?

When they: - work the required number of hours - complete their assigned tasks

Core Time

a prescribed time period when every employee must be present in his or her office or work station

Apprenticeship program

a program where an employee learns a trade, art, or craft from skilled workers

Recruiting challenge for human resource managers

a shortage of available workers in the skilled trades.

Job Specification

a summary of the minimal education and skills needed to do a particular job

Flex-Time

a system that allows employees some freedom to choose which hours to work

Networking

developing and establishing professional contacts that can assist you in finding employment

Two outcomes of the Age Discrimination in Employment Act

- allows age restrictions for airline pilots - bans mandatory retirement in most organizations

Why do workers continue to work after reaching retirement?

- because they can't afford to retire - because they enjoy it

Advantages for Home-Based Workers

- choose their own hours - interrupt work for child care - take time out for personal reasons

Job of Human Resource Mangers

- developing compensation systems - training and development - recruitment and selection

Changes in the workforce that create challenges for human resource managers

- employees who want leisure time - more single-parent homes - new workers who are undereducated

Things that need to be done when an employee leaves a company

- exit interviews - managing payments - returning company property

Compensation systems most effective in building cohesive teams

- gain-sharing - skill-based pay

What should a human resource inventory include about employees?

- languages spoken - demographics such as age and education level - specialized skills

The roles and responsibilities of HRM professionals have evolved primarily because ______

- organizations recognize that employees are their ultimate resource - changes in the law have rewritten traditional practices

The shift from traditional manufacturing industries to high-tech and service industries challenges human resource managers to _____

- re-train workers for more challenging jobs - recognize that a company's people are its ultimate resource

Why are there higher costs for terminating employees?

- risk of lawsuits for wrongful termination - the loss of investment in training an employee

Identify some of the job titles that are considered contingent workers

- temporary workers - independent contractors

Why is increased flexibility in scheduling becoming more important?

- the increase in two-income families - the preference of Gen X and Millennial workers

Why would companies want to retain older, more experienced workers

- they are able to train new and/or younger workers to do their jobs - there are few qualified workers able to do those jobs

An effect of changing legislation on human resources professionals is that _____

- they must stay current with changes in the law - they must update company HR policies and procedures to stay current with legal changes

Management Development Programs

- understudy positions - job rotation - on-the-job coaching - off-the-job courses and training

Civil Rights Act of 1964

it is illegal for employers to discriminate based on: - sex - religion - race

The basis of the Hay Method

job grades, each of which has a strict pay range

Why are the effects of legislation on human resource professionals important?

legislation affects all areas of human resource management

On-the-Job Training

when a new-employee is trained at the work site by observing an experienced worker and then doing the task

Offboarding

when an employee leaves the organization, whether by firing, retiring, or resigning

Labor-Intensive

when an organization's operational costs are primarily for their workforce


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