Chapter 11

About ________ percent of the United States GDP is produced by the knowledge and information sectors.

55

Which of the following seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images?

AR

All of the following are typical components or capabilities of an ECM system except:

AR tools

Which type of intelligent agent models the behavior of consumers, stock markets, and more, by seeing them as autonomous agents that follow relatively simple rules for interaction?

Agent-based modeling

Which of the following is a computer-based system that attempts to emulate human behavior?

Al technology

Which of the following stores descriptions of past experiences of human specialists in a database for later retrieval when the user encounters a situation with similar characteristics?

CBR

Which of the following is a type of intelligent technique?

Case-based reasoning

The text defines ________ as the flow of events or transactions captured by an organization's system.

DATA

What is the first value-adding step in the knowledge business value chain?

Data and information acquisition

Which of the following techniques is used for knowledge discovery?

Data mining

You are advising a video production company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?

Digital asset management system

Which of the following types of system enables organizations to digitize, index, and tag documents according to a coherent framework?

ECM

Which of the following are the three major types of knowledge management systems?

Enterprise-wide knowledge management systems, KWS, and intelligent techniques

Which of the following statements about genetic algorithms is not true?

Genetic algorithms use an iterative process to refine initial solutions so that better ones are more likely to emerge as the best solution.

All of the following are intangible assets of a firm except its:

Information systems

Which of the following statements about 3-D printing is not true?

It is incompatible with the cloud

Which of the following does not describe the dimensions of knowledge in a firm?

It is subject to the laws of diminishing returns.

Specialized systems built for knowledge workers charged with discovering and creating new knowledge for a company are called:

KWS

Which of the following statements is not an accurate description of the importance of knowledge to a firm?

Knowledge is unconditional., Knowledge is hard to move.

Which of the following statements best describes the relationship between collaboration and knowledge management?

Knowledge is useful only when shared with others.

Which of the following is a tool for the management, delivery, tracking, and assessment of various types of employee learning?

LMS

Which of the following has a large number of sensing and processing nodes that continuously interact with each other?

Neural network

Which of the following describes a difference between neural networks and genetic algorithms?

Neural networks are programmed to "learn."

Which of the following would not be considered semistructured knowledge?

Request for proposals

A MOOC is:

The correct answer is: a type of online course.

All of the following are intelligent personal assistants for consumers except:

Waston

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is:

a fuzzy logic

Backward chaining is:

a strategy for searching the rule base in an expert system that begins with a hypothesis.

Forward chaining is:

a strategy for searching the rule base in an expert system that begins with information entered by the user.

An inference engine is:

a strategy used to search through the rule base in an expert system by forward chaining or backward chaining.

Fuzzy logic is a type of:

an intelligent technique.

Which of the following is the last step in the knowledge management value chain?

apply

Virtually all expert systems deal with problems of:

classification

Genetic algorithms:

develop solutions to particular problems using inheritance, crossover, and mutation.

All of the following are considered to be knowledge workers except:

executives

Which of the following would not be classified as a KWS?

expert system

You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is:

fuzzy logic

Systems that integrate different types of techniques, such as genetic algorithms, fuzzy logic, neural networks, and expert systems, into a single application are called ________ systems.

hybrid Al

The text defines ________ as expertise of organizational members that has not been formally documented.

information

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use which of the following?

intelligent agent

Apple's Siri application is an example of:

intelligent agents

Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called:

intelligent agents

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

intelligent agents

Which of the following is not one of the main four dimensions of knowledge described in the chapter?

knowledge is timeless

Expert systems:

lack the general intelligence of human beings.

________ is the study of how computer programs can improve their performance without explicit programming.

machine learning

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze.

neural network

Which of the following is not used to capture tacit knowledge?

neural network

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of:

organizational and management capital

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of:

practice

VR systems:

provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.

CAD workstations:

provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.

________ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors.

structured

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification.

tagged

A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed.

taxonomy

The model of human knowledge used by expert systems is referred to as:

the knowledge base

Expert systems are expensive and time consuming to maintain because:

their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules.