Chapter 12 MIS

A pivot table is a(n): A) spreadsheet tool that displays two or more dimensions of data in a convenient format. B) type of relational database. C) chart tool that can rotate columnar data quickly and visually. D) tool for performing sensitivity analysis. E) integral data visualization tool used in digital dashboards and scorecards.

A

A structured decision is repetitive and routine, for which known procedures provide solutions. A) TRUE B) FALSE

A

Data visualization technologies are used to help human users see patterns and relationships in large amounts of data. A) TRUE B) FALSE

A

MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm's underlying transaction processing systems. A) TRUE B) FALSE

A

Middle management face primarily structured decisions. A) TRUE B) FALSE

A

Structured decision making is most prevalent at lower organizational levels. A) TRUE B) FALSE

A

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions. A) semi-structured B) procedural C) ad hoc D) structured E) unstructured

A

What-if analysis works forward from known or assumed conditions. A) TRUE B) FALSE

A

Which of the following are most likely to rely primarily on production reports for their decision-making needs? A) Operational supervisors B) Senior managers C) Analytic modelers D) Business analysts E) Executives

A

A structured decision cannot be made by following a well-defined set of procedures. "Feel" or intuition is necessary. A) TRUE B) FALSE

B

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of: A) BPM. B) MIS. C) KPI. D) GSS. E) GDSS.

B

Checking store inventory is an example of a(n) ________ decision. A) procedural B) structured C) ad hoc D) unstructured E) semi-structured

B

Sensitivity analysis predicts outcomes from constant inputs. A) TRUE B) FALSE

B

BI that is designed to determine the most likely effects of changes in the business environment is called: A) statistical modeling. B) environmental analytics. C) predictive analytics. D) big data analytics. E) parameterized reports.

C

Predictive analytics is used for all of the following except: A) anticipating customer response to price changes. B) identifying the most profitable customers. C) determining the best routes for product delivery. D) establishing consumer credit scores. E) forecasting driver safety.

C

Which of the following is not an example of a BI predefined production report? A) Workforce demographics B) Order cycle time C) Revenue forecasts D) Supplier performance E) Direct and indirect spending

C

Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action? A) Production reports B) Parameterized reports C) Business case archives D) Forecasts, scenarios, and models E) Drill down

C

Which type of decision is calculating gross pay for hourly workers? A) Semi-structured B) Procedural C) Structured D) Unstructured E) Ad hoc

C

The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called: A) benchmarks. B) KPIs. C) the balanced scorecard method. D) BPM. E) business intelligence.

D

Which of the following companies is not identified in the text as one of the leading producers of business intelligence and analytics products? A) Google B) Microsoft C) SAP D) IBM E) SAS

A

Which of the following statements best describes the term business intelligence? A) Software developed exclusively for business management B) The tools and techniques used to analyze and understand business data C) The infrastructure for collecting and managing business data D) Information systems involved in business decision making E) Enterprise systems used to make business decisions

A

________ are visual tools for presenting performance data in a BI system. A) Dashboards and scorecards B) Parameterized reports C) Reports and the drill-down feature D) Scenarios and models E) Ad hoc report creation

A

An information system that combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of: A) DSS. B) ESS. C) CDSS. D) MIS. E) GIS.

B

DSS are a special category of location analytics. A) TRUE B) FALSE

B

DSS primarily address structured problems. A) TRUE B) FALSE

B

ESS: A) support the structured decision making of senior executives. B) have the ability to drill down into lower levels of detail. C) easily integrate data from different systems. D) are primarily driven by information derived from a company's transaction processing systems. E) enable operational managers to create parameterized reports.

B

Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level. A) TRUE B) FALSE

B

KPI analysis is the leading methodology for understanding the most important information needed by a firm's executives. A) TRUE B) FALSE

B

MIS typically produce: A) new ways of looking at data that emphasize change, flexibility, and rapid response. B) fixed, regularly scheduled reports based on data extracted from the organization's TPS. C) solutions to semi-structured problems appropriate for middle management decision making. D) assumptions, responses to ad-hoc queries, and graphic representations of existing data. E) scorecards of overall firm performance along predefined key indicators.

B

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called: A) benchmarks. B) KPIs. C) the balanced scorecard method. D) BPM. E) parameters.

B

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. A) digital dashboard B) balanced scorecard C) KPI D) data visualization E) predictive analytics

B

When there is no well-understood or agreed-on procedure for making a decision, it is said to be: A) undocumented. B) unstructured. C) documented. D) semi-structured. E) ad-hoc.

B

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs? A) IT developers B) Middle managers C) Operational employees D) Business analysts E) Senior executives

B

Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter? A) Managerial users and methods B) Organizational environment C) User interface D) Data from the business environment E) Delivery platform

B

Which of the following statements best describes the business value of improved decision making? A) Improved decision making creates better products. B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values. C) Improved decision making enables senior executives to more accurately foresee future financial trends. D) Improved decision making strengthens customer and supplier intimacy, which reduces costs. E) Improved decision making creates a better organizational culture.

B

Which type of decision is deciding whether to introduce a new product line? A) Structured B) Unstructured C) Recurring D) Nonrecurring E) Procedural

B

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are: A) management support, technical logistics, and user compliance. B) organization, environment, culture. C) information quality, information integrity, and information accuracy. D) information quality, organizational culture, and management filters. E) organization, culture, and technology.

D

A well-designed ESS will allow management to: A) create routine production reports as well as view overall business performance. B) facilitate group decision making. C) create pivot charts. D) analyze big data. E) track the activities of competitors.

E

A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group. A) DSS B) ESS C) CDSS D) GIS E) GDSS

E

A(n) ________ is a BI feature that presents performance data defined by users. A) ad hoc query B) parameterized report C) interface D) portal E) dashboard

E

A(n)________ report is produced when a user enters various values in a pivot table to filter data. A) drill-down B) SQL C) ad hoc D) production E) parameterized

E

High-velocity decision making systems are growing rapidly for decisions classed as: A) semi-structured. B) financial. C) ad hoc. D) predefined. E) highly structured.

E

If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision. A) ad-hoc B) procedural C) unstructured D) semi-structured E) structured

E

The decision to approve a capital budget is an example of a(n) ________ decision. A) structured B) ad hoc C) semi-structured D) undocumented E) unstructured

E

Which of the following BI tools or abilities has been driving the movement toward "smart cities?" A) OLAP B) Chi-square analysis C) Predictive analytics D) Data mining E) Big data analytics

E

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance? A) CDSS B) MIS C) DSS D) TPS E) ESS

E