Chapter 12: Teamwork Mgt Hwk

which of the following are styles for managing conflict?

accommodation, compromise, avoidance, competing

Amanda was on a task force that completed its job. Now the team is disbanding. What is the name for this stage of group development?

adjourning

a work team being advised by staff members in a legal department would be an example of which kind of relationship

advisory

which kind of relationship is created when teams call on sources of expert knowledge to help resolve an issue?

advisory

when people not directly in the chain of command, evaluate the methods and performance of other teams and develop relationships they are called ___________ relationships

audit

which kind of relationship develops when people not directly in the chain of command evaluate the methods and perforce of other teams?

audit

which kind of relationship develops when people not directly in the chain of command evaluate the methods and performance of other teams?

audit

a management team is based on which of the following?

authority stemming from hierarchical rank

which type of work group controls decisions about and the execution about and the execution of a complete range of tasks?

autonomous

which of the following conflict management approaches have recently been found ti negatively affect performance in the electronic and virtual team environment?

avoidance, compromise

which of the following methods will encourage individuals to feel more attachment to the team?

challenging training process, high entrance standards

quality ______ are groups of people voluntarily drawn from various production teams who make suggestions about quality but have no authority to make decisions or execute decisions

circles

the members of toms group are very loyal to the group and enjoy being part of it. This is an example of a fundamental property of groups called group ________

cohesiveness

conflict resolution from mediation can help the parties involved improve their

communications skills, problem solving skills, working relationships

Brickhouse Construction has a sales meeting to discuss approaches for growth in a downward economy. As a team, they agree on a solution. Robert, one of the team members, continues to argue his point anyway. This is an example of which conflict management style?

competing

all of the following are stages of team development except

competing

which of the following techniques has been recently found to positively affect the performance of virtual teams?

competition

a team is usually formed from a small number of people who have which traits?

complementary skills

the process in which one party perceives that its interests are being opposed or negatively affected by another party is called ________

conflict

which activities do project and development teams perform?

contribute expert knowledge, work toward a one time product, work on specific assignments

the primary role of a management team is to

coordinate and provide direction to subunits

psychological safety ensures team members can freely take which actions?

disagree, share knowledge, be honest

which of the following are potential Barries to team success?

distrust among team members, ineffective communication, lack of team vision

project requiring diverse skill and knowledge sets should have a(n) _____ team

heterogeneous

the team strategy that involves making decisions with the team and then telling outsiders of the teams intentions is called

informing

which team strategy entails making decisions with the team and then telling outsiders of its intentions?

informing

match the strategy with its corresponding role

informing : making decisions with the team and reporting to outsiders, parading: simultaneous internal team building and external visibility, probing: team members interact with outsider before taking action

people in a group take which of the following actions?

interact to undertake a task

the teams in an organization are ______

interdependent with other teams

which of the following are import for team success?

interpersonal skills, problem solving and decision making skills

which of the following statement about cohesiveness is true?

it can sometimes have negative affects on performance

what are the two primary reasons that team cohesiveness is important?

it has a major impact on performance, it contributes to member satisfaction

the tendency of individual to put forth less effort when they work with groups than when they work alone is known as social ______

loafing

project and development teams work on which type of project?

long term

unlike an autonomous work group, a semiautonomous work group gets outside support for which issues?

maintenance, quality control

informing

making decisions with the team and reporting to outsiders

teams that are difficult to get into due to high socialization standards have which of the following?

more prestige

which of the following are stages of group development?

norming, storming, forming, performing

rules for behavior that most group members follow are called group ______

norms

which term describes when teams have common beliefs about how each member should think and act?

norms

in the second critical period of team development, the team needs to ______

open outside lines of communication

a parallel team does which of the following?

operates separately from the regular work structure of the firm on a temporary basis

team cohesiveness can be increase by which kind of decision making?

participative

groups become true teams through basic group activities, team development activities, and the _____

passage of time

managers can motivate team members to achieve organizational goals by making sure the team members benefit when the tea does which of the following?

performs well

which of the following are managerial actions that can help create a team with cohesiveness and high performance norms?

present a competitive challenge from outside the team, help the team succeed and publicize its successes, maintain high entrance and socialization standards

Work teams such as new product and strategic teams interact with the external environment the most through

probing

work teams, such as new product and strategic teams, interact with external environment the most through _________

probing

one of the ways to build cohesive teams is to ______

publicize the teams success

unlike an autonomous work group, a semiautonomous work group gets outside supports for which issues?

quality control, maintenance

the purpose of a parallel team is to do which of the following?

recommend solutions to specific problems

teams are motivated to perform well when their effort are _____

rewarded as a team

although norms apply generally to all team members, different ________ exist for different members within the norm structure

roles

the management centralizes an activity and gives access to many units in the organization, this is an example of which kind of relationship?

service

when management centralizes an activity and gives access to many units in the organization, this is an exam of which kind of relationship?

service

your team requires a literature review before making a presentation. the staff librarian is available to assist you, using a(n) ___________ relationship

service

parading

simultaneous internal team building and external visibility

when people believe that their contributions are not important, others will do the work for them, or their lack of effort will go undetected, they may engage in which activity?

social loafing

avoidance

A reaction to conflict that involves ignoring the problem by doing nothing at all, or deemphasizing the disagreement.

accommodation

A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests.

compromise

A style of dealing with conflict involving moderate attention to both parties' concerns.

competing

A style of dealing with conflict involving strong focus on one's own goals and little or no concern for the other person's goals.

the key element of effective teamwork is commitment to

a common purpose

which of the following actions will create cohesive and high performance teams?

being an participative leader, keeping the team as small as possible, recruiting members with similar attitudes and values

which of the following actions can a team leader take to overcome common problems that can cause groups to fail?

build trust among team members, define the direction of the team, seek input from all team members

which of the following should take place during the first critical period of group development?

establishing roles

a group receiving materials, reviews, and passing it on to the next group, is known as a work ________ relationship

flow or workflow

during the ______ stage of team development, members try to get to know one another and lay the ground rules for what types of behavior are acceptable

forming

it is especially important for managers to attempt to make each member of the newly formed group feel valued during the _______ stage of group development

forming

a team member who stays abreast of current info in scientific and other fields and tells the group about important development is a(n) _______

gatekeeper

the team member whose role goes beyond the established boundaries is know as the _______

gatekeeper

having team members participate in decisions has which result ?

gets members more involved with one another

a collection of people who interact to undertake a task but do not necessarily perform as a unit is a(n)

group

a team is formed of people who do which of the following?

have common performance goals, are committed to a common purpose, trust one another

Effective teams are useful as building blocks for which aspect of an organization?

structure

when building cohesive, high performance teams, managers should keep in mind that similar individuals are more likely to do which of the following?

succumb to groupthink, get along with one another

list the levels of team leadership in oder corresponding to different stages of the development of a team, with the first level at the top

supervisory leadership, team leadership, participative leadership

organizations such as semco, Whole Foods, WL Gore, and 3M use which kind of structure?

team based

at which level does a team leader focus on inspiring teamwork, supporting team decision, and expanding team capabilities?

team leadership

at which level does a team leader focus on inspiring teamwork, supporting team decisions, and expanding team capabilities?

team leadership

which of the following describe the two sets of roles performed by teams?

team maintenance roles are filled by individuals who develop and maintain harmony within the team, task specialist roles are filled with individuals who have particular job related skills and abilities

probing

team members interact with outsiders before taking action

which of the following statements describe the way lateral relationships impact organizations?

team members interact with people outside the group as necessary for information support and resources, team members interface with other teams to ensure proper coordination within an organization

which of the following are team effectiveness criteria?

team members remain committed to the team, team members needs are satisfied, standards of quantity or quality are met or exceeded

the team effectiveness criteria that refers to the meeting or exceeding of the standards of quantity and quality is the _____

teams productive output

which of the following methods help ensure that the team members will be good contributors?

teams select and train, their own members, social as well as functional skills are developed

which of the following help transform groups into true teams?

the passage of time, team development activities, basic group activities

what do the best teams do in order to reach a common understanding and appreciate of their purpose?

they discuss how tasks and roles will be allocated, they develop norms fro examining performance strategies, they agree on how they will make decisions

building psychological safety ensures team members can speak up and offer ideas without fearing that others will do what?

think less of them

which of the following have no managerial responsibility?

traditional work groups

teams that have a good track record tend to continue to perform well over time, whereas groups that have a poor track record tend to find their performance worsens over time

true

in which kind of relationship does a group receive materials, review them, and then pass them on to the next group

work flow