Chapter 14-17 MGMT1017

The following issues should be included in a set of rules and regulations regarding discipline 17) EXCEPT: A) transfer of oneʹs job. B) drinking on the job. C) destruction of company property. D) insubordination. E) theft.

A

The ʺdue diligenceʺ requirement in occupational health and safety legislation requires that every 5) reasonable precaution to ensure the health and safety of workers be taken by: A) employers. B) government. C) employers and employees. D) employees. E) safety associations.

A

Many experts believe that the psychological climate of the workplace affects: A) the accident rate. B) teamwork.C) the external environmental workforce. D) the management rights clause. E) labour relations.

A

Modern technological advances have put employersʹ access to, and monitoring of, information on 13) a potential collision course with employeesʹ: A) privacy rights.B) rights and freedoms. C) access to information. D) human rights. E) need to know.

A

A software firm has lost a major client and as a result must downsize its workforce. Which of the 14) following is NOT a best practice in handling downsizing of the workforce? A) The human resources professional should decide where and when to deliver the notice in a group setting. B) Remaining employees should be told what effect the downsizing will have on them. C) Remaining employees should be told the reasons that the downsizing is happening. D) The human resources professional should review applicable group termination laws to determine how much notice is required. E) Department managers should be trained in delivering the tough news humanely.

A

Abacus Inc., a mining company, recently polled its employees about the level of stress they 52) experience at work. The survey indicated that 45% of employees experience moderate to high levels of stress. Which of the following would not be an appropriate measure for managing workplace stress at this company? A) Insist on strict deadlines for all work projects. B) Provide career planning to ensure the employee moves toward a job that makes sense in terms of his or her aptitude. C) Use attitude surveys to identify organizational sources of stress. D) Monitor each employeeʹs performance to identify symptoms of stress. E) Ensure effective person-job match.

A

An employee dismissal that does not comply with the law or does not comply with a written or 29) implied contractual arrangement is referred to as: A) wrongful dismissal. B) a contract violation. C) furloughing an employee. D) firing an employee. E) ʺat willʺ termination.

A

Common indicators of job hazards include the following EXCEPT: 21) A) low levels of absenteeism and turnover. B) employee complaints.C) poor product quality.D) increased number of accidents. E) employee modifications to workstations.

A

Employee dismissal should occur only after action has been taken to: 21) A) rehabilitate the employee. B) transfer the employee. C) suspend the employee. D) demote the employee. E) promote the employee.

A

Every jurisdiction in Canada has an interlaced web of legislation, including:A) health and safety; human rights; labour relations; employment standards. B) health and safety; WHMIS; employment standards.C) health and safety; human rights.D) human rights; labour relations; employment standards. E) labour relations; employment standards.

A

Maike is a supervisor of a team of oil rig workers. She has discovered that two of her direct reports 44) have a substance abuse problem. Which of the following actions should she take? A) Make a written record of observed behaviour and follow -up on each incident. B) Troubled employees should be escorted to the organizational psychologistʹs office for counseling. C) She should ask the employees to see the HR representative since supervisors are never the companyʹs first line of defense with employee substance abuse issues. D) Regardless of suspicion of substance abuse, only focus on the work to be performed by the employee. E) Fire the employees if they are unfit to work.

A

The ʺvendetta effectʺ is: 34) A) an increase in wrongful dismissal claims as negative treatment becomes extreme. B) improper documentation of wrongful dismissal claims.C) frequent wrongful dismissal claims.D) wrongful dismissal claims coming from unionized employees. E) wrongful dismissal claims coming from senior management.

A

Too little stress can create: 51) A) boredom and apathy. B) anxiety.C) accidents.D) employee commitment. E) creativity.

A

Unsafe acts can be reduced by using a behavioural approach, specifically: 35) A) positive reinforcement. B) behaviour modification. C) extinction.D) discipline. E) negative reinforcement.

A

Warning signs of repetitive strain injury include the following EXCEPT: 56) A) headaches. B) frequent dropping of tools.C) numbness and tingling in fingertips. D) hands falling asleep. E) tightness or stiffness in the hands, elbow, wrists, shoulder and neck.

A

Wellness programs take a ________ approach to employee well -being, as opposed to EAPs, which 41) take a ________ to employee health issues. A) proactive, reactive B) reactive, reactive C) proactive, proactive D) reactive, proactive E) none of the above

A

ʺWillful disregard or disobedience of the bossʹs authority or legitimate orders and criticizing the 23) boss in publicʺ is known as: A) insubordination. B) job specialization. C) sabotage. D) consulting. E) reprimanding.

A

Constructive dismissal can be considered to occur in the following circumstances EXCEPT: 33) A) forced resignation. B) forced termination.C) forced transfer.D) reduction in pay and benefits. E) demotion.

B

A process that helps ensure that discipline is applied fairly and equitably is called a(n): 19) A) grievance procedure. B) appeals process.C) ʺjustice and dignityʺ procedure. D) wildcat strike. E) management lockout.

B

A program that takes a proactive approach to employee health and well-being is called: 42) A) a loss-control program. B) an employee wellness program. C) an employee assistance program. D) workplace accommodation. E) management by objectives.

B

After a workplace accident occurs, the employer can reduce workersʹ compensation claims in the 39) following ways EXCEPT: A) make it clear to the worker that the employer is interested in the employee and his or her fears and questions. B) tell the worker to take as much time off as necessary. C) file any required accident reports. D) document the accident. E) provide first aid and ensure that the injured worker gets medical attention.

B

Health and safety hazard control can be achieved by the following EXCEPT: 10) A) addressing safety issues before accidents happen. B) refusing to do unsafe work.C) establishing procedures to ensure that a potential hazard will not reoccur.D) identifying ways in which a hazardous situation can be prevented by workers. E) addressing safety issues before injuries occur.

B

Helena feels that her employerʹs process for deciding on pay increases is not fair. Helena is 2) concerned with which of the following components of organizational justice: A) distributive justice. B) procedural justice. C) pay equity.D) allocational justice. E) interactional justice.

B

If employees have ʺreasonable causeʺ to believe that work is dangerous, they have the right under 6) health and safety legislation to: A) ignore their concern. B) refuse to do the work. C) file a lawsuit against the company. D) ask someone else to do the work. E) go straight to the company president and complain.

B

In Canada, when dealing with alcohol and substance abuse, employers must balance conflicting 47) legal obligations from occupational health and safety legislation and: A) WHMIS.B) human rights and privacy laws. C) employment standards legislation. D) Charter of Rights and Freedoms. E) employment equity/pay equity legislation.

B

In addition to unsafe conditions, the following are work-related factors that contribute to 22) accidents: A) psychological climate of the workplace; work itself.B) the job itself; work schedule; psychological climate of the workplace. C) work schedule; psychological climate of the workplace. D) work schedule; the job itself. E) none of the above.

B

Occupational health and safety inspectors have the following powers EXCEPT: 12) A) to carry out safety inspections of workplaces. B) to impose jail terms.C) to issue orders to stop emission of contaminants.D) to enter a workplace at any time without a warrant or prior notification. E) to issue orders to stop work.

B

One of the most consistent findings in the literature is that successful safety programs require: 36) A) achievement. B) strong management commitment. C) employee teams.D) career development. E) behaviour modification.

B

The Employee Feedback System is an employee satisfaction survey covering the following 5) EXCEPT: A) coworker cohesion. B) recruitment policies. C) quality focus. D) job satisfaction. E) employee commitment.

B

The ________ governs the collection, use, and disclosure of personal information across Canada, 8) including employersʹ collection and dissemination of personal information about employees. A) Personal Video Surveillance and Electronics Documents Act (PVSEDA) B) Personal Information Protection and Electronic Documents Act (PIPEDA) C) Canadian Privacy Legislation Act (CPLA)D) Employee Privacy and Dignity in the Workplace Act (EPDWA) E) There is no such legislation in Canada.

B

The components of WHMIS are:A) labelling of hazardous material; public information sessions; MSDS. B) labelling of hazardous material; MSDS; employee training. C) public information sessions; MSDS; employee training.D) labelling of hazardous material; employee training. E) MSDS; employee training.

B

The following acts are considered insubordination, whenever and wherever they occur, EXCEPT: 25) A) showing disregard for the chain of command by going around the immediate supervisor or manager with a complaint, suggestion, or political manoeuvre. B) blatantly following the bossʹs unreasonable instructions. C) leading or participating in an effort to undermine and remove the boss from power. D) contemptuous display of disrespect, such as making insolent comments; and, more importantly, portraying these feelings in the attitude shown while on the job. E) public criticism of the boss.

B

The following are steps employers can take to reduce the incidence of workplace violence EXCEPT: 66) A) enhancing security arrangements. B) promoting unstructured security systems. C) training for violence reduction.D) improving employee screening. E) instituting a workplace violence policy.

B

The following are the main causes of accidents in organizations: 18) A) ineffective health and safety committees; cost cutting. B) chance occurrences; unsafe conditions; unsafe acts on the part of employees. C) unsafe conditions; cost cutting.D) unsafe acts on the part of employees. E) chance occurrences; unsafe conditions.

B

The function of joint health and safety committees is to provide a ________ atmosphere where 8) management and labour can work together to ensure a safe and healthy workplace. A) collegialB) non-adversarial C) supportive D) directive E) structured

B

The responsibilities of occupational health and safety committees include the following EXCEPT: 11) A) dissemination of information about health and safety laws and regulations. B) paying for safety certification programs. C) accident investigation.D) hazard identification. E) investigation of employee complaints.

B

Victims of workplace violence are generally: 64) A) postal workers. B) women in health care professions. C) convenience store clerks.D) police officers. E) construction workers.

B

Virtually all of the energies of burnout victims are focused on: 54) A) commitment to the organization. B) attaining unrealistic work-related goals. C) client problems.D) family matters. E) getting a promotion.

B

Which of the following is true of recent research done in respect to retirement in Canada? 11) A) Men are more likely to seek out new challenges after retirement. B) Women find the psychological transition to retirement easier than men do. C) Organizations are promoting early retirement as a means of dealing with the upcoming labour shortage. D) Very few firms currently offer retirement counseling. E) Women find the psychological transition to retirement harder than men do.

B

You are the new human resources professional at a plastics manufacturing company and you are 33) tasked with designing the firmʹs new safety training program. This program should include the following EXCEPT: A) development of worker awareness about health and safety issues. B) computer-integrated manufacturing. C) emphasis on appropriate workplace behaviour.D) instructions on safe work practices and procedures. E) warnings of potential hazards.

B

You are the new human resources professional at a plastics manufacturing company. In improving 31) the workplace health and safety program, which basic activities should you focus on? A) healthy labour-management relationsB) reducing unsafe conditions and unsafe acts C) turmoil and morale in the plant D) pro-union or non-union voting E) policies and procedures within the department

B

ʺDeliberate and willful violation of the employerʹs rulesʺ is the definition of: 22) A) sabotage. B) misconduct.C) unsatisfactory performance. D) grounds for dismissal. E) behaviour modification.

B

A layoff occurs where the following condition(s) are present: 12) A) there is a permanent severing of the employment relationship. B) the owner and President decides, for economic and personal reasons, to shut down the business permanently. C) there is no work and management intends to recall the employees when work is available again. D) there is an issue of poor performance and a permanent severing of the employment relationship. E) there is no work and there is a permanent severing of the employment relationship.

C

A number of health-related issues and challenges can undermine employee performance at work. 43) These include the following EXCEPT: A) alcoholism and substance abuse. B) smoking. C) employee welfare programs. D) workplace violence. E) workplace toxins.

C

A procedure intended to correct an employeeʹs behaviour because a rule or procedure has been 15) violated is called: A) punitive action. B) penal adjustment. C) discipline.D) behaviour modification. E) rehabilitation.

C

A supervisor at a mine site sent employees reporting to him into the mine even though he had 7) read a report stating that underground tremors were likely to occur during the time that theemployees were in the mine. Three hours into the employeesʹ work shift a significant tremoroccurred causing part of the mine to collapse. One employee was killed and three others were seriously injured. Under what law could the supervisor be charged with a criminal offense? A) Occupational Health and Safety Act B) Human Rights legislationC) The Criminal CodeD) Employment standards Legislation E) Employment Standards Act

C

According to the Association of Workersʹ Compensation Boards of Canada, in 2007 there were 23) ________ deaths and 317, 524 injuries resulting from accidents at work. A) 500 B) 25 C) 1055 D) 250 E) 15,000

C

Amin is the manager of an auto parts manufacturing plant in Oakville, Ontario. The plant has 34) experienced a rise in workplace injuries over the past year. Amin is considering which questions hecan ask during candidate interviews. Which of the following questions would NOT pose a legalrisk to the company if he asked it? A) Have you ever been injured at work? B) Have you suffered from a workplace related illness? C) Do you know of any reason that you would not be able to perform the essential functions of this job? D) How many workers compensation claims have you filed? E) Are you currently being compensated for a workplace injury?

C

An employerʹs best approach in dealing with substance abuse is a clear, well-communicated policy 48) based on the following components EXCEPT: A) employee access to confidential assistance programs. B) supervisory training. C) a zero tolerance policy.D) disciplinary measures for infractions. E) prohibition of alcohol and drug use during work hours, and company special events.

C

Ergonomics will become more and more important as the workforce ages and requires 57) accommodation of physical changes in the following EXCEPT: A) cardiovascular capacity. B) muscular strength. C) tolerance for pain. D) vision. E) hand function.

C

Just cause for dismissal is usually considered to include the following EXCEPT: 27) A) insubordination. B) incompetence. C) alcoholism. D) fighting. E) disobedience.

C

Most occupational health and safety legislation in Canada has the following features in common 9) EXCEPT: A) joint health and safety committees.B) responsibilities and rights of employers and employees. C) employee drug testing.D) enforcement of occupational health and safety laws. E) control of toxic substances.

C

Most safety experts agree that safety commitment must begin with: A) middle management. B) the rank-and-file employee. C) top management.D) work teams. E) the line supervisor. E) VDT/RSI.14) 15) 16)

C

Most safety experts and managers know that it is impossible to eliminate accidents just by 25) reducing: A) high-tech firms. B) hours of work. C) unsafe conditions.D) gross domestic product. E) automation in the workplace.

C

Occupational health and safety legislation falls into three categories. One of the categories is: 4) A) safety inspections. B) workplace injuries.C) rules for specific industries. D) protective clothing. E) WHMIS.

C

Occupational health and safety legislation is based on the principle of: A) due diligence. B) education.C) joint responsibility. D) complexity. E) participation.

C

One researcher concludes that a worker who reacts more quickly than he/she can perceive is: 30) A) a safe worker. B) definitely not accident prone.C) more likely to have accidents.D) no better off with respect to frequency of accidents than others. E) less likely to have accidents.

C

The art of fitting the workstation and work tools to the individual is known as: 55) A) retooling. B) workplace accommodation. C) ergonomics.D) due diligence. E) retrofitting.

C

The following acts are considered insubordination, whenever and wherever they occur, EXCEPT: 24) A) criticizing the boss in public. B) deliberate defiance of clearly-stated company policies, rules, regulations, and procedures. C) strict adherence to the chain of command.D) flat-out disobedience of or refusal to obey the bossʹs orders, particularly in front of others. E) direct disregard of the bossʹs authority.

C

The leading cause of work-related deaths around the world is: 60) A) accidents/violence. B) communicable diseases. C) cancer.D) mental disorders. E) none of the above.

C

There is an erroneous perception that cancer-causing agents in the workplace are: 61) A) increasing costs for employers. B) affecting men and women in the same way.C) disappearing.D) affecting managementʹs position in collective bargaining. E) increasing in significance.

C

Workersʹ compensation premiums for employers are proportional to: 38) A) the location of the workplace. B) the variety of different jobs being done by workers.C) the number of workersʹ compensation claims (experience rate). D) the number of employees in the firm. E) the safety reputation of the firm.

C

1) Safety and accident prevention concerns managers because: 1) A) of global competition. B) customer service is extremely important.C) work-related accidents figures are staggering. D) cutting costs is essential. E) employees need to be motivated.

C) work-related accidents figures are staggering.

A fair and just discipline process is based on the following prerequisite(s): 16) A) a set of clear rules and regulations; a system of progressive penalties; a system of guided procedures. B) a system of guided procedures. C) a system of progressive penalties and an appeals process. D) a set of rules and regulations; a system of progressive penalties; an appeals process. E) an appeals process.

D

A person who is accident prone on one job may not be on a different job-thus accident proneness 28) is: A) unchanging. B) age-related. C) inherited. D) situational. E) consistent.

D

Accidents are generally most frequent between the ages of 17 and 28, declining thereafter to reach 29) a low: A) in the late twenties and thirties. B) in the late forties and fifties. C) at age 65.D) in the late fifties and sixties. E) in the late thirties and forties.

D

An employer may be sued directly by the victim of an employeeʹs violent act on the basis of: 65) A) malice and larceny. B) blackmail and duress.C) employee discrimination. D) negligence in hiring. E) insufficient security.

D

Employees are often hired under an implied contract where the understanding is that the 26) employment is for an indefinite period of time, and may be terminated by either party only: A) when just cause exists.B) when they mutually agree to terminate the employment relationship. C) ʺat will.ʺD) when reasonable notice is given. E) when the probationary period is over.

D

If a wrongful dismissal suit is taken against the organization, it should: 32) A) never investigate for other improper conduct. B) retain a lawyer right away.C) allege cause in all cases.D) discuss possible letters of reference with a lawyer. E) never offer to settle.

D

Procedural justice refers to: 10) A) fairness in interpersonal interactions by treating others with respect. B) managers conducting their interpersonal dealings.C) highly publicized vehicles through which employees can appeal. D) the fairness of the process used to make a decision. E) the fairness and justice of the outcome of a decision.

D

Senior management commitment to safety is demonstrated in the following ways EXCEPT: 37) A) giving the company safety officer high rank and status. B) including safety training in new workersʹ training.C) giving safety matters high priority in company meetings.D) minimizing the organizationʹs investment in safety equipment. E) senior managers being personally involved in safety activities on a routine basis.

D

Smoking in the workplace creates the following costs for an employer EXCEPT: 63) A) higher supplementary health care/medical insurance costs. B) reduced productivity.C) significantly greater risk of occupational accidents. D) increased attendance. E) higher disability insurance costs.

D

The total depletion of physical and mental resources caused by excessive striving to reach some 53) unrealistic work-related goal is referred to by the term: A) emotional instability.B) obsessive-compulsive disorder. C) nervous breakdown. D) burnout. E) stress-related illness.

D

Which of the following is NOT considered to be personal information about an employee and 7) therefore NOT protected under privacy legislation? A) ergonomic assessment information. B) home address. C) bank account number. D) employee job title. E) performance review rating.

D

With respect to employee relations, experts generally define organizational justice in terms of three 9) components. One component is: A) top-down communication justice. B) inter justice. C) fair treatment justice. D) distributive justice. E) constructive justice.

D

You are a newly hired human resources professional at a Canadian Border Services office located 13) near the Halifax Port. Employees often have to board container ships and search their cargo. To which law do you look for Canada-wide standards on hazardous materials in the workplace: A) MSDS. B) Bill C-45. C) OHSA. D) WHMIS. E) VDT/RSI

D

Accidents can be caused by behaviour tendencies and undesirable attitudes that result in: 26) A) at-risk behaviours. B) accident-prone acts.C) unsafe human conditions. D) occupational hazards. E) unsafe acts.

E

An attempt to reduce unsafe acts by workers will meet with little success without the commitment 17) of the critical link in the chain of management, namely: A) competitors.B) government officials. C) company presidents. D) safety inspectors. E) first-line supervisors.

E

General recommendations regarding the use of video display operators include the following 59) EXCEPT: A) work station designed for maximum flexibility. B) adequate employee rest breaks every hour. C) glare reduction with devices such as antiglare shades over windows and terminal screens. D) complete preplacement vision exam. E) maximum amount of sunlight.

E

If there is no employment contract and just cause is not present, then a termination without 28) reasonable notice is considered unfair and is known as: A) ʺat willʺ termination. B) invalid. C) quasi-legal.D) a contract violation. E) wrongful dismissal.

E

In general, when compared to non-smoking employees, smokers exhibit the following 62) characteristics EXCEPT: A) greater risk of occupational accidents.B) endangering of coworkers who breathe smoky air. C) higher disability claims. D) reduced productivity. E) higher turnover.

E

In wrongful dismissal cases, courts generally award notice based on the following EXCEPT: 30) A) the employeeʹs length of service. B) the employeeʹs salary.C) the level of the employeeʹs job. D) the employeeʹs age. E) the employeeʹs family responsibilities.

E

Involuntary termination of an employeeʹs employment with the firm is called: 20) A) insubordination. B) sufficient cause. C) just cause.D) misconduct. E) dismissal.

E

Management of employee relations has shifted away from a focus on employee discipline to a 1) focus on: A) protecting employeesʹ privacy. B) health and safety. C) one-way communication.D) managing dismissals and layoffs. E) employee engagement.

E

Mechanical and physical conditions that cause accidents are referred to as: 19) A) hazards. B) toxic substances. C) safety risks.D) perils. E) unsafe conditions.

E

Perhaps the most important and effective thing that an employer can do to reduce workersʹ 40) compensation costs is to develop an aggressive: A) health and safety program.B) accident investigation program. C) accident-reporting program. D) loss-control program. E) return-to-work program.

E

Personal characteristics such as personality and motivation serve as the basis for certain unsafe 27) ʺbehaviour tendencies,ʺ such as: A) focusing on detail rather than the ʺbig picture.ʺB) deciding whether to join or not join a labour union. C) creating human resource plans and environmental forces. D) formulating policy and creating norms. E) the tendency to take risks.

E

Questionnaires that regularly ask employees their opinions about the company, management and 4) work life are called: A) employee training programs.B) employee development programs. C) employee sampling surveys.D) employee participation programs. E) employee opinion surveys.

E

Short-term eye problems like burning, itching, and tearing as well as eye strain and eye soreness 58) are common complaints among: A) human resources managers. B) accountants and bookkeepers. C) industrial engineers. D) students. E) video display operators.

E

Specific actions that employers can take to deal with employee alcoholism include the following 46) EXCEPT: A) in-house counseling through the HR department or medical staff. B) use of treatment centres. C) use of outside agencies such as clinics and AA. D) referral to EAP programs. E) taking personal responsibility for the employee.

E

Suggestion programs have several benefits. The net effect is: 3) A) they let management continually monitor employeesʹ concerns. B) they make it clear that employees have several channels through which to get responses. C) they let management continually monitor employeesʹ feelings.D) they make it clear that employees have several channels through which to communicate. E) there is less likelihood that small problems will grow into big ones.

E

The consequences of job stress include the following EXCEPT: 50) A) anger. B) accidents. C) anxiety.D) depression. E) job satisfaction.

E

The following are expert recommendations for avoiding wrongful dismissal suits EXCEPT: 31) A) document all disciplinary action. B) include two members of management in the termination meeting.C) do not allege just cause for dismissal unless it can be proven.D) use termination letters in all cases, clearly stating the settlement offer. E) reassure new employees that they can only be dismissed for just cause.

E

The following are progressive penalties an employer may use for effective discipline EXCEPT: 18) A) written warnings. B) discharge from the job. C) suspension from the job. D) oral warnings. E) loss of vacation.

E

The following are the traditional techniques used for dealing with worker alcoholism and 45) substance abuse problems EXCEPT: A) in-house counselling. B) disciplining. C) discharge.D) referral to an outside agency. E) outplacement counselling.

E

The following are unsafe conditions in a plant EXCEPT: 20) A) defective equipment. B) hazardous procedures in, on, or around machines or equipment. C) improper illumination such as glare and insufficient light.D) improperly guarded equipment. E) computers that are not protected from viruses.

E

There are two main sources of job stress: 49) A) personal factors and unclear company direction. B) environmental factors and poor supervision.C) personal factors and inconsistent performance management. D) having a lack of control over work and environmental factors. E) environmental factors and personal factors.

E

Traditional employee communication media such as newsletters are being replaced with the 6) following EXCEPT: A) email.B) intranets. C) videos.D) electronic bulletin boards. E) verbal presentations.

E

You are the new human resources professional at a plastics manufacturing company. Which of the 32) following tests human traits that might be related to accidents on a specific job, and could be usedto determine whether test scores are related to accidents on the job? A) self-awareness tests B) literacy tests C) emotional stability and personality tests D) intelligence tests E) measures of muscular coordination and visual skills

E

A 2005 IPSO-Reid poll conducted for WorkSafe BC and the Association of Workersʹ Compensation 2) Boards of Canada found that ________ percent of Canadians believe that workplace accidents are inevitable. A) 64 B) 52 C) 50 D) 75 E) 61

E) 61