chapter 15 (cit 176)

An error message is displayed during Windows startup about a service that has failed to start, and then the system locks up. You try to boot into Safe Mode, but get the same error message. What do you try next?

Boot to Windows RE and perform a startup repair.

What is the path and name of the log file created when you enable boot logging on the Windows 10/8 Startup Settings menu?

C:\Windows\ntbtlog.txt

You are seeing multiple errors about device drivers failing to launch at startup. Of the following, which is the best option to try first? Second?

Perform a startup repair. Restore the SYSTEM hive from backup

When a driver is giving problems in Windows 10, which tool offers the least intrusive solution?

Device Manager

your friend is having problems finding the bootmgr file and asks for your help. What is your best response?

Explain to your friend that performing a startup repair is a better option.

Stop errors happen when which type of processes encounter an error?

Processes created by Windows components running in kernel mode

Your friend sees an error message during Windows startup about a corrupted bootmgr file. He has another computer with a matching configuration and decides to copy the bootmgr file from the working computer to the computer with the problem. Where can he locate the bootmgr file?

System Reserved\bootmgr

Your computer displays the error message "A disk read error occurred." You try to boot from the Windows setup DVD and you get the same error. What is most likely the problem?

The boot device order is set to boot from the hard drive before the optical drive.

If you are having a problem with a driver, which of the following should you try first? Second?

Update the driver Update Windows

When error messages indicate that the Windows registry is corrupted and you cannot boot from the hard drive, what tool or method is the first best option to fix the problem? The second best option?

Use bootable media to launch Windows RE and perform a startup repair. Use bootable media to launch Windows RE and use System Restore to apply a restore point.

A stop error halts the Windows 10 system while it is booting, and the booting starts over in an endless loop of restarts. How can you solve this problem?

Use the Windows Startup Settings screen to disable automatic restarts.

Your Windows system boots to a blue screen stop error and no Start screen or desktop. What do you do first?

Use the web to research the stop error messages and numbers.

As a computer starts up, you see an error message about a missing operating system. At what point in startup does this error occur?

When BIOS/UEFI is searching for an OS using devices listed in the boot priority order

As a computer starts up, you see an error message about the HAL. At what point in startup does this error occur?

When Windows attempts to launch critical device drivers

Which Windows program must be running before a user can sign in to Windows?

Lsass.exe

You have important data on your hard drive that is not backed up and your Windows installation is so corrupted you know that you must refresh the entire installation. What do you do first?

Make every attempt to recover the data.

What information is contained in the C:\Windows\System32\LogFiles\SRT\SRTTrail.txt file?

The file contains a list of items examined and actions taken by the startup repair process.

What is the command to use the System File Checker to immediately verify and repair system files?

sfc /scannow