Management 301: Chapter 12 Questions

Extreme interviewing is used to test job candidates' ability to handle problems, cope with change, think on their feet, and work well with others.

---> True False

In the context of the federal laws related to human resource management (HRM), the _____ imposes a fee on firms with 50 or more employees if the government subsidizes their employees' health care coverage.

---> a. Patient Protection and Affordable Care Act (PPACA) b. Health Insurance Portability Accountability Act (HIPPA) c. Occupational Safety and Health Act (OSHA) d. Consolidated Omnibus Budget Reconciliation Act (COBRA)

Tips for recruiting the right people include all except

-communicating the organization's strategy and vision for the future -telling a job applicant only about the positive aspects of the job. (CORRECT) -painting the job realistically -explaining the job requirements so clearly that the wrong people are scared off.

Selecting the right people is important for all of the following reasons except

-keeping employees motivated -reaching organizational goals -keeping departmental morale high -making organizational effectiveness decline (CORRECT)

__________is a process that uses multiple raters, including self-rating, as a way to increase awareness of strengths and weaknesses and guide employee development.

360-degree feedback

__________is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.

Recruiting

The new social contract between employees and employers is based on the concept of lifetime employment rather than employability.

True ---> False

According to the equal employment opportunity (EEO) guidelines, which of the following would be an inappropriate or illegal question to ask job candidates?

a. Are you over the age of 18? b. Have you ever worked under a different name? c. Have you ever been convicted of a crime? ---> d. What religious holidays do you observe?

Cabinets and Couches is a new furniture company that is in the process of recruiting people. The CEO of the company wants to market his company as having an environment that is highly creative and encourages critical and innovative thinking. How can the CEO attract the best job candidates?

a. By developing a social media plan using elements of the old social contract b. By providing job contracts and employment bonds to employees c. By providing routine jobs with traditional salary packages ---> d. By developing a strong employer brand

The CEO and human resource managers at Droshky, a transport service provider, decide to restructure the organization and develop two high-level positions: one to oversee marketing and the other to oversee the expansion of the company in other countries. They are looking for individuals who understand the organization's mission and values, and they want a process that will require minimum funds. In this scenario, which of the following talent acquisition tools would be the most advantageous for Droshky?

a. External recruiting ---> b. Internal recruiting c. The use of headhunters d. The use of employee referrals

In the context of the types of employee training, which of the following is true of on-the-job training (OJT)?

a. It is the least used type of training due to its time-consuming nature. b. It involves gaining expertise in an in-house education facility that offers broad-based learning opportunities for employees. ---> c. It is considered the fastest and most effective means of facilitating learning in the workplace when implemented well. d. It means learning informally from others by using social media tools.

Sadia recently submitted her resume to a small marketing firm. A few days later, she was invited for an interview. At her interview, the company representative asks her about how she plans to manage office and household work. Moreover, he is curt with her and does not give her enough time to respond to his questions. Sadia suspects that she is being discriminated against because she is Muslim and a woman. If her suspicion is true, which of the following laws will protect Sadia if she decides to press charges against the company representative?

a. Section 21 of the Human Rights Act of 1988 b. The Fair Labor Standards Act of 1938 c. The Vocational Rehabilitation Act of 1973 --->d. Title VII of the Civil Rights Act of 1964

Jimmy has been working at a firm for eight months and recently attended his half-yearly performance appraisal meeting with Lance, his manager. He feels dejected after his evaluation because Lance gave him poor ratings. He believes that Lance rated him poorly because he is young and is in the process of learning how to adjust to his new position. If Jimmy's belief is true, which of the following performance evaluation errors has Lance made?

a. The halo effect b. The horns effect c. Grouping --->d. Stereotyping

In the context of maintaining an effective workforce, which of the following is true of compensation?

a. The most common approach to employee compensation is skill-based pay. ---> b. It includes all goods or commodities used in lieu of money to reward employees. c. Good managers use job rotation to determine the worth of jobs within an organization. d. It is limited to the monetary payments made to employees in the form of salary.

The CEO of a business firm wants to increase the productivity of the employees while minimizing the labor costs incurred by the company. He decides to pay a monthly salary to full-time staff members. However, he also wants to compensate employees for exceptional work through bonuses at the end of every fiscal year. In the given scenario, the CEO can use a _____ to tie a portion of the compensation to employee effort.

a. competency-based pay system b. pay-for-experience standard ---> c. pay-for-performance standard d. skill-based pay system

In the context of the types of employee training, a(n) _____ is an in-house training and education facility that offers broad-based learning opportunities for employees—and frequently for customers, suppliers, and strategic partners as well—throughout their careers.

a. on-the-job training module b. internship program ---> c. corporate university d. social learning program

John is hired as a manager and has to work closely with Christine, a supervisor who has worked for the company for over a decade. For the first few weeks, John shadows Christine and learns company policies and procedures through hands-on experience. In the given scenario, John learns skills related to his job through _____.

a. social learning b. an internship c. a corporate university ---> d. on-the-job training

In the context of the variety of interview approaches, a _____ is one where the interviewer asks broad, open-ended questions and permits the applicant to talk freely, with minimal interruption.

a. structured interview b. controlled interview c. standardized interview ---> d. non-directive interview

New managers are often surprised to learn that ________ take up most of their time.

customers supply chain problems ---> people issues (CORRECT) meetings