Chapter 16 Smartbook

Mentoring generally occurs at which stage of the socialization process? leadership change anticipatory understanding and adaptation encounter

understanding and adaptation

Which of the following are examples of an organization's observable artifacts? company logo beliefs workplace design assumptions

company logo workplace design

Which of the following would be included in the definition of organizational culture? rules values job descriptions attitudes

rules, values, attitudes

Which of the following are advantages of a strong culture? -the ability to differentiate the organization from others -facilitating desired behaviors among employees -flexibility in changing employee attitudes -creating stability within the organization

-the ability to differentiate the organization from others -facilitating desired behaviors among employees -creating stability within the organization

True or false: An organization's espoused values are the same as its enacted values.

False

True or false: Most organizations use some form of orientation training process.

True

The components of the ASA framework are attraction, selection, and ____.

attrition

An example of a(n) ______ is that companies that value innovation will take risks and make some mistakes in the process. espoused value basic underlying assumption observable artifact counterculture

basic underlying assumption

Union Bank's website states that it "fosters a respectful and inclusive culture that appreciates all the ways our employees, customers, vendors, and community partners are both similar and different." Based upon this statement, which type of culture does Union Bank foster? safety diversity creativity customer service

diversity

A large oil and gas company publicly states that it is a "green" company, despite several oil spills and refinery explosions due to poor maintenance. This is an example of a(n) -enacted value that carries out an espoused value. -espoused value carried out by an enacted value. -espoused value that differs from an enacted value. -basic underlying assumption.

espoused value that differs from an enacted value

A mission statement that lays out an organization's central principles is an example of ______, a component of organizational culture. counterculture. enacted values. underlying assumptions. espoused values.

espoused values

To promote a culture of hygiene awareness in a nursing home, all nursing staff, housekeepers, and food handlers wear buttons on their uniforms reading, "Ask me if I've washed my hands." These buttons would best describe which observable artifact of the nursing home's culture? physical structures stories ceremonies symbols

symbols

During the ______ stage of organizational socialization, employees become "one of the crowd" and begin to internalize the norms and expected behaviors of the organization. encounter understanding and adaptation anticipatory attraction and attrition

understanding and adaptation

Which of the following statements about company culture is typically what occurs following mergers or acquisitions? -Ideally, one of the cultures of the merged company survives intact, replacing the other culture. -Mergers usually result in the strong culture that managers had hoped would appear when the merger was agree to. -In an acquisition, the culture of the acquired company is typically expected to replace the culture of the acquiring company. -Most merged companies operate with a differentiated culture for an extended time.

-Most merged companies operate with a differentiated culture for an extended time

When two companies join together in a merger, the nature of the new company's culture will depend on which of the following? -the strength of the cultures of the two companies -what the CEOs of the two companies agree the culture should be -the culture that the employees of the two companies decide by popular vote -how similar the cultures of the two companies were to each other

-the strength of the cultures of the two companies -how similar the cultures of the two companies were to each other

True or false: Changing leadership always creates stronger organizational cultures.

False

During his interview at Maxim Engineering, Rashad was told, "It's not unusual for our employees to work 10 or more hours of overtime each week during our peak season." This would be an example of a newcomer orientation session. mentoring. fragmented culture. a realistic job preview.

a realistic job preview

Tomas was surprised when his prospective boss told him positive and negative information about the job, the company, and the working conditions. Tomas experienced which of the following? mentoring newcomer orientation reality shock a realistic job preview

a realistic job preview

Information acquired during the ______ stage of socialization occurs during an employee's recruiting and selection. anticipatory accommodation assimilation encounter

anticipatory

Jolene is graduating from college soon and has begun to investigate companies for which she may want to work. She is especially interested in the recruiting videos posted on YouTube by companies like Google, Microsoft, and Apple. Jolene is in which stage of the organizational socialization process? role management understanding and adaptation anticipatory encounter

anticipatory

Taken-for-granted beliefs and philosophies that employees act on almost automatically instead of questioning the validity of their behaviors in a given situation is referred to as enacted values. observable artifacts. espoused values. basic underlying assumptions.

basic underlying assumptions

Which of the following represents the deepest and least observable aspect of an organization's culture? observable artifacts basic underlying assumptions enacted values espoused values

basic underlying assumptions

The use of open spaces instead of offices with closed doors is a way of using ______ to shape organizational culture. espoused values rituals and ceremonies legends and myths physical structures

physical structures

Each year, top sales consultants for Mary Kay Cosmetics earn the use of a signature pink Cadillac, and the keys are presented to these consultants at an elaborate awards banquet. This is an example of the use of ______ to reinforce organizational culture. language espoused values ceremonies rituals

ceremonies

Observable artifacts include language, stories, and client mix. management style. ceremonies. financial statements.

ceremonies

Planned activities that an organization tends to conduct in front of an audience of organizational members are values. symbols. rituals. ceremonies.

ceremonies

Which of the following is defined as a group of people within an organization whose values, norms, and behavior clash with those of the dominant culture? counterculture subculture mercenary culture networked culture

counterculture

At Google, employees are encouraged to use up to 20% of their work week working on projects that aren't necessarily in their job descriptions. They can work on developing something new, or if they see something that doesn't work, they can use their time to try and fix it. This suggests that Google fosters a ______ culture. creativity customer service safety diversity

creativity

In the design engineering department at Jokhari Designs, a sign reads, "Anyone who has never made a mistake has never tried anything new." It would appear that Jokhari has a ______ culture. customer service diversity safety creativity

creativity

Employees at ABA Engineering have a clear understanding and agreement about the way things are supposed to happen in the organization, and their behaviors are consistent with those expectations. It would appear that ABA Engineering has a high level of culture strength. reality shock. culture shock. culture diversity.

culture strength

A(n) ______ culture focuses on serving the customer above all other objectives. organizational customer service diversity safety culture

customer service

Macy's motto is, "Be everywhere, do everything, and never fail to astonish the customer." Based on this motto, what type of culture does Macy's have? safety culture customer service culture diversity culture creativity culture

customer service culture

A company's website states, "By embracing an inclusive culture that supports diverse talent, our employees are able to collaborate successfully and compete effectively in the global marketplace." Based upon this statement, which type of culture does the company have? safety culture customer service culture creativity culture diversity culture

diversity culture

On her first day on the job at MicroTex, Sasha's boss introduced her to a coworker who has been with the company for years and asked him to "show her the ropes." In which stage of organizational socialization is Sasha? adaptation anticipatory attrition encounter

encounter

Which stage of the organizational socialization process starts when the employee commences work with the company? understanding and adaptation anticipatory accommodation encounter

encounter

______ are the beliefs, philosophies, and norms that a company explicitly states. Underlying assumptions Countercultures Enacted values Espoused values

espoused values

The primary aspects of an organization's culture include which of the following? espoused values observable artifacts basic underlying assumptions external values

espoused values observable artifacts basic underlying assumptions

A corporate slogan is one way organizations use ______ to express corporate values. ceremonies symbols language rituals

language

Lockheed Martin's slogan is, "We never forget who we're working for." This slogan is an example of which of the following observable artifacts that create and reinforce organizational culture? rituals language symbols ceremonies

language

A mercenary culture, in which employees are not necessarily friendly but need each other to achieve the goals of the organization, would be categorized as ______ in sociability and ______ in solidarity. high; high low; low high; low low; high

low; high

A process in which a more experienced member of the organization is assigned to act as an adviser, counselor, or guide to a junior employee is known as ____.

mentoring

Which of the following are the most common methods to change an organization's culture? newcomer orientations realistic job previews mergers or acquisitions changing organizational leadership

mergers or acquisitions changing organizational leadership

The shared social knowledge within an organization regarding the rules, norms, and values of its employees is referred to as its organizational culture. mission statement. organizational structure. counterculture.

organizational culture

Alexa has always been concerned about the environment. She is proud to work for a company that is known as an environmentally responsible retailer and gets 100% of its electricity from renewable sources. This is evidence that a good ______ exists. customer service culture counterculture person-organization fit communal culture

person-organization fit

The degree to which an individual's personality and values match the culture of an organization is referred to as person-organization fit. person-job complement. organizational socialization. a communal culture.

person-organization fit

At Apecs Electronics, your position determines the size of your office and even how many windows your office has. Which type of observable artifact does this describe? symbols rituals physical structures espoused values

physical structures

The stress that results when employees perceive discrepancies between their preemployment expectations and the on-the-job experience is known as ______ shock. anticipatory reality encounter culture

reality

After a few weeks on the job, Bob was discouraged. "I hate my new job," he confessed. "I thought it was going to be a lot different from what it is." This is an example of socialization. adaptation. reality shock. culturalization.

reality shock

Every day at the same time, the team at Kaymoz Electronics holds a 10-minute stand-up meeting to bring everyone up to date on project status. This stand-up meeting is an example of how ______ are used to reinforce its punctual and energetic organizational culture. ceremonies stories legends rituals

rituals

The repetitive, programmed routines of daily or weekly organizational life are known as symbols. stories. ceremonies. rituals.

rituals

At the entrance to the company's plant, there is a large electronic sign that reads, "This facility has gone 250 days and counting without a lost time accident." Based on this, it is likely that the company has a ______ culture. diversity safety customer service creativity

safety

When you walk into the factory at Clinton Manufacturing, the first thing you notice is a large sign reading, "Think Safety First," and every employee wears the appropriate protective equipment, such as face shields or goggles. Based upon this description, what type of culture does Clinton have? safety culture customer service culture diversity culture creativity culture

safety culture

The process by which individuals learn the values, expected behaviors, and social knowledge needed for their roles in the organization is referred to as fragmentation. attraction. attrition. socialization.

socialization

____ is the gradual process by which employees adapt to the culture of an organization.

socialization

Realistic job previews, newcomer orientations, and mentoring are all ways to speed up the socialization process. reverse-mentoring process. development of an organizational culture. development of a strong culture.

socialization process

A popular way of categorizing organizational cultures is along two dimensions: sociability (how friendly workers are) and ____ (how much workers act and think alike).

solidarity

Legend has it that a former assembly worker at the company suggested a small improvement in the manufacturing process that saved the company millions of dollars a year, and he was rewarded with a 10% bonus on the company's savings. This is an example of how ______ express the organization's culture that every worker counts. stories symbols rituals language

stories

On his first day on the job, Peter was told by a coworker, "You know, you're the 5th person to sit at that desk in the last 2 years. Your predecessor quit because they scheduled a staff meeting on the same day she was getting married, and she was told that she was expected to be there because the meeting was early enough that she could still make it to the wedding." Which of the following is being used to transmit organizational culture? rituals stories symbols ceremonies

stories

The manager of the software engineering department at a company allows his employees to choose their own work hours, as long as they get their projects done on time. The engineers tend to keep to themselves and many work strange hours, coming in late at night and then leaving mid-morning, Yet the goals of the department are closely aligned with those of the company as a whole. This would describe a ______ within the organization. subculture counterculture safety culture diversity culture

subculture

Sales associates at Office Depot are required to wear solid black slacks, black socks and shoes, and red polo style shirts. This uniform makes employees readily identifiable to customers and creates a sense of solidarity among employees. This uniform is an example of which artifact of the corporate culture at Office Depot? physical structures values rituals symbols

symbols

When you walk into the reception room, the first thing you notice are photographs of the "Employee of the Month." These photographs represent which type of observable artifact of the organization's culture? symbols physical structures rituals language

symbols

A major proposition of ______ is that potential employees are attracted to an organization that has an organizational culture aligned with their personality. countercultures fragmented cultures socialization the ASA framework

the ASA framework

Sarah had a rocky beginning with the company, but she has finally become an "insider." She has become adept at the functions of her job and gets along well with her coworkers. Sarah is in the ______ stage of organizational socialization. anticipatory understanding and adaptation accommodation and attrition encounter

understanding and adaption