Chapter 16: Strategically Managing the HRM FunctionAssignment

True or false: Over time, all HRM functions will be executed online.

False

Which of the following are classified as transactional HRM activities? (Select all that apply.)

benefits administration record keeping employee services

Which of the following approaches to developing an HR strategy are inside-out stages? (Select all that apply.)

business-linked HR-focused people-linked

Rewards, staffing, communications, and training and development are aspects of ______.

centers for expertise

Which of the following are basic competencies HR professionals will need in the future to become involved in strategic management? (Select all that apply.)

change-management skills professional-technical knowledge of HR practices business competence

Which of the following are typically reviewed and documented with transaction processing? (Select all that apply.)

course enrollments training expenses government reporting requirements

Under the customer-oriented perspective of the HRM function, line managers and strategic planners are considered to be ______.

customers

To show the types of data used within a business function and the relationship between the different types of data, organizations can create ______.

data-entity relationship diagrams

Which of the following technologies have already been used in HRM? (Select all that apply.)

decision support systems expert systems transaction processing

According to the basic process for HR strategy, the HR strategy team must do which of the following in order to develop the HR strategy? (Select all that apply.)

determine the programs that must developed identify major priorities determine the policies that must be developed

In the role of ______, the CHRO's primary focus is on engaging with the board and attending board meetings as well as communicating with board members.

liaison to the board

Compensation systems play a critical role in an organization's ability to ______ employees. (Select all that apply.)

motivate recruit retain

Current applications of knowledge, procedures, and equipment that have not been used previously and can help improve the effectiveness of the HRM function are known as ______.

new technologies

When a firm contracts with an outside vendor to provide products or services to the firm, it is known as ______.

outsourcing

Which of the following does a talent architect help the executive team do? (Select all that apply.)

own the talent agenda identify talent gaps see the importance of talent

The use of data to get a sense of the likelihood of future actions or outcomes is known as ______.

predictive analytics

Which of the following could be considered benefits of having good measures of the HR function's effectiveness? (Select all that apply.)

providing accountability ensuring adherence to its budget marketing the HR function

After being provided with information by a user, expert systems ______.

recommend actions

An organization does a complete review and redesign of critical work processes, making them more efficient and providing higher quality, as part of a(n) ______

reengineering process

As the ______, the CHRO focuses on activities that are primarily related to constituencies and stakeholders that are external to the firm.

representative of the firm

In the role of counselor, confidante, or coach, CHROs focus on which of the following? (Select all that apply.)

resolving conflicts offering behavioral counseling giving advice

The first step in the basic process for HR strategy is to ______.

scan the external environment

Which of the following are ways in which line executives are typically involved in the generic HR strategy process? (Select all that apply.)

serve on a team that develops the HR strategy provide input by offering feedback about business strategy provide formal approval for the HR strategy

Outsourced providers can be more efficient than internal employees because they are ______.

specliest

When the CHRO focuses on the formulation and implementation of the company's overall goals, the CHRO is serving as the ______ to the executive team.

strategic advisor

The CHRO builds and identifies human capital critical to the firm, both in the present and in the future, in the role of ______.

talent architect

In an effort to remove bureaucracy from HRM, many companies are leveraging ______ to achieve their compensation goals.

technological processes

In the model of the customer-oriented perspective of the HRM function, the HRM function is considered a strategic business unit defined in terms of its customers, its customers' needs, and the ______.

technology needed to satisfy those customer needs

The assessment of HRM effectiveness that involves determining the impact or financial costs and benefits of a program or practice is known as ______.

the analytic approach

An assessment of HR effectiveness that involves reviewing key indicators of HRM functional areas is known as ______.

the audit approach

Which of the following groups do CHROs deal with in their role as representative of the firm? (Select all that apply.)

the press nongovernmental organizations labor unions

Which of the following are likely motivations for a company to pursue reengineering? (Select all that apply.)

to ensure realization of benefits from new technology to improve the efficiency of critical work processes to improve the quality of critical work processes

Tasks related to employee relations, compensation, training, recruitment, and selection falls under the ______ category of HRM activities.

traditional

When HRM decisions and practices are reviewed and documented using computations and calculations, this is known as ______.

transaction processing

Of the three categories of HRM activities, which activities occupy the most time?

transactional

To give HRM functions more time to focus on traditional and transformation activities, organizations are eliminating ______.

transactional tasks

Which of the following can be the focus of the analytic approach? (Select all that apply.)

using analytical data to increase effectiveness estimating the cost and benefits of an HRM practice determining the effectiveness of a new program

Which of the following are issues to be considered in evaluating and designing an HRM process? (Select all that apply.)

which steps in the process are necessary the number of exceptions to be expected whether some jobs can be combined

As the ______, the CHRO remains focused on issues related to employee morale and concerns.

workforce sensor

Decision support systems usually include a ______.

"what if" feature

CHROs spend approximately ______ of their time acting as strategic advisors.

21%

Which of the following statements about the role of counselor/confidante/coach are true? (Select all that apply.)

It can include being the sounding board for the CEO. Many CHROs consider the role as the one with the greatest impact.

Which of the following would be a good way for a company to find out if an employee was thinking of leaving the company?

It could use predictive analytics.

Which of the following statements about the use of technology to deliver training and development is true?

Technology allows firms to deliver training and development for some skills faster, more efficiently, and more effectively.

Which of the following statements about recruitment and selection of employees is true?

Technology has transformed the recruitment and selection process.

Which of the following statements about the final phase of the reengineering process is true?

The process is tested in a limited, controlled setting.

The type of problem-solving system that allows users to see how outcomes change when assumptions or data change is known as ______.

a decision support system

Aziz is a manager with a team of 10 employees. The company has recently launched a new payroll system that requires Aziz to monitor his employees' activities and categorize them. Which of the following would be the most efficient and least costly method for training Aziz on the system?

a training video with a quiz

Traditionally, HRM has played a(n) ______ role in organizations.

administrative

Who should be involved with the first step of the reengineering process? (Select all that apply.)

employees involved in the process managers who control the process being reengineered customers who see the outcome of the process

Chief human resource officers hold which of the following responsibilities? (Select all that apply.)

ensuring that HR systems and processes deliver value to the company leading the HR function

Which of the following often replace human labor when new technologies are introduced? (Select all that apply.)

equipment information processing equipment powered by information processing

Which of the following are parts of the new HRM function structure? (Select all that apply.)

field staff service center centers for expertise

On which of the following roles does the CHRO spend the least amount of time?

firm representative

CHROs spend most of their time performing the role of ______.

functional leader

Which of the following forms of involvement do the most progressive of organizations pursue when developing an HR strategy? (Select all that apply.)

having a senior executive formally approve the strategy including at least one executive on the development team asking executives for input

In the role of workforce sensor, CHROs do which of the following? (Select all that apply.)

identify morale issues

Which of the following are among the "business-linked" HR functions? (Select all that apply.)

identifying the major people outcomes to prioritize an assessment of what HR is doing understanding how people outcomes could affect business outcomes

Which of the following is the first step of the reengineering process?

identifying the process(es) to be reengineered

The final phase of the reengineering process is ______.

implementation

An expert system is a computer system that ______.

incorporates the decision rules of experts

The role of liaison to the board is _______ in importance.

increasing

Which of the following are the results of marketing the evaluation of the HR function within the firm? (Select all that apply.)

indicates that the HRM function cares about the firm as a whole provides valuable information about cost savings and benefits

When the HRM function becomes more customer focused, an important source of effectiveness data can come from surveying ______.

internal customers

One advantage of using technology for recruitment and selection is ______.

its ability to minimize the potential for discriminatory hiring decisions

Which of the following can be subject to the application of new technologies? (Select all that apply.)

knowledge equipment procedures

Which of the following are classified as transformational HRM activities? (Select all that apply.)

knowledge management cultural change management development

The CHRO focuses on working with HR team members on development, design, and delivery of HR services as the ______.

leader of the HR function