Chapter 18: Human Resource Management: Small Business Considerations

Which of the following are advantages of selecting and promoting family members? (Check all that apply.)

A family member and his or her family will be loyal and supportive. A family member will be more completely involved in a business. A family member is known by a owner and will likely be trustworthy.

Which of the following statements correctly describes employee fit?

It is the match between the needs, expectations, and culture of a small business with the expectations and skills of an employee.

Identify a true statement about employer-sponsored health care.

It is quite common among medium-sized companies.

A job ______ defines and discusses all the essential knowledge, skills, and abilities that are needed to fill a position.

description

A guideline for managing and fostering productivity among virtual employees is to

frequently analyze status reports with the virtual employees

the goal of a ______ review is to reward employees if they have performed all duties and meet general requirements as discussed in a initial job description conversations.

pay

Which of the following are factors that are valuable to employees?

Contribution Empowerment Teamwork Recognition Training

______ is a management philosophy of selecting and promoting people based on family ties.

Nepotism

Successful business partnerships should be based on which of the following? (Check all that apply.)

Shared core values. Complementary skills.

A job description contains which of the following information? (Check all that apply.)

The job's critical tasks. Information about the job itself. The critical competencies that a person must have. The job's tasks.

A______ wage is the amount needed for a person to meet the basic necessities of life from a single job.

living

Employees should have a review and a review held at different times of the year.

performance and pay

A(n) ______ period is a trial period in which an employee has temporary status before a formal offer to work full time is presented.

probationary

Which of the following statements about employee referrals are correct? (Check all that apply.)

A person referred by an employee should be handled formally like other candidates. They are a low cost method. They are an underused method.

A______ contract refers to the employees' beliefs about the promises between the employee and the firm.

psychological

______ contract refers to the employees' beliefs about the promises between the employee and the firm.

psychological

An advantage of adding employees for an owner of a business is that

the amount of time the business can stay open increases

Which of the following statements regarding a business's advisory board are correct? (Check all that apply.)

Advisers periodically meet with a company's owners. An advisory board is a group of people a business's owners assemble because they trust those people's judgment and goodwill toward their business. Good advisers include retired entrepreneurs, managers, or other professionals.

recruiting is a method of recruiting that allows businesses to search a resume database or post a job description to the web.

Internet

Which of the following statements about the review process are correct? (Check all that apply.)

Formal reviews have two parts to them. The two parts of a review are performance and pay. Reviewing employees should be an ongoing process.

Which of the following questions is a behaviorally based interview question? (Check all that apply.)

Tell me about a time when:... Give an example of:... Describe:...

In the context of a job title, Blank______ is a federal government descriptor of employees who are generally paid salaries instead of an hourly wage.

exempt

are underused, low-cost ways of finding workers that rewards employees for recommending potential candidates who would be a great fit.

Employee Referrals

Which statement about entrepreneurial leadership's operation component is true?

Operation refers to the ability to manage a business as it grows.

Which of the following is a key element in crafting a consistent human resource (HR) process?

The procedures to handle major HR activities should be publicly known.

Which of the following are the advantages of adding employees for the owner of a business?

The volume of work that can be done increases. Can Increase production and serve more customers.

Employees who are considered nonexempt are usually paid an wage and time-and-a-half for overtime.

hourly

Which of the following is a guide or method for managing and fostering virtual employees' productivity? (Check all that apply.)

Employ virtual employees who have experience with being self-motivated and disciplined. Develop a system of task lists, goals, and schedules to help virtual employees to manage their time.

Method

Does an organization want to pitch a business for high-rollers or everyday people?

Which of the following are guidelines for training? (Check all that apply.)

Give employees opportunities to use their new skills. Make training an ongoing process.

Which of the following is an example of a behaviorally based interview question?

How did you adapt to a difficult situation?

Which of the following statements is true of employee leasing?

In employee leasing, a company's employees work for a leasing company.

______ employee is a federal government descriptor of employees under the Fair Labor Standards Act who get an hour wage and time-and-a-half for overtime.

Nonexempt

Which of the following statements about employee leasing are correct? (Check all that apply.)

A company pays a fixed amount for the employee as well as an annual fee. It is a hybrid between outsourcing and having a paid staff. Employee leasing may be a good way for a young company to handle the complexities of employment.

Which of the following statements about Internet recruiting are correct? (Check all that apply.)

Employers can use filters to zero in on candidates that fit the job description. Candidates often respond within minutes of a business posting a position. Recruiting on the Internet has sped up the hiring process.

Identify a guideline that employers should follow to train their employees.

Employers should think of employee training as an investment.

Which of the following statements about on-the-job training are correct? (Check all that apply.)

It is delivered to employees while they perform their regular jobs. A plan of what should be taught should be developed before employees start the program. They in enable employees to learn without losing time.

In the context of a job title, ______ is a federal government descriptor of employees who are generally paid salaries instead of an hourly wage.

exempt

______ is a management philosophy of selecting and promoting people based solely on their being the most capable person for the job.

Meritocracy

Which of the following are core values that a business is built from? (Check all that apply.)

Money - How much is enough? Mission - Why are you in business? Method - The means to get there.

Which of the following statements about psychological contracts are correct? (Check all that apply.)

They are based on the employees' beliefs about the promises between the employee and the firm. These beliefs are based on the perception that the business made promises, such as promotions and job training. Employees offer their time, energy, and technical skills in exchange for the promises that a company has made to them.

Which of the following statements regarding an employee's probationary period are correct? (Check all that apply.)

They typically last between 30 and 180 days. If a person does not workout it can be chalked up to experience. They provide an employer and employee time to make sure there is the right fit.

True or false: Employees are less likely to react badly if a business owner's promises cannot be met because his or her company experiencing a downturn when a business has an open-book policy.

True

Which of the following statements about having a business having an open-book policy are correct? (Check all that apply.)

When key employees understand financial statements, they can play a key role in moving the company toward its goals Key employees should have a direct stake in the strategy and success of the firm It is based on key employees being able to see and understand a firm's financial statements

Which of the following are purposes of a performance review? (Check all that apply.)

Work with employee to set career objectives. Discuss an employee's job satisfaction. Discuss an employee's overall job performance.

Which of the following is an example of on-the-job training? (Check all that apply.)

apprenticeships internships job rotation coaching

MOney

Does an organization want to pitch a business for high-rollers or everyday people?

Which of the following statements regarding making hiring and promoting decisions based on meritocracy instead of nepotism are correct? (Check all that apply.)

It is a management philosophy where the decision of who to hire or promote is based on the most capable person for a job. When a family member is the most capable person for a job nepotism and meritocracy is in harmony. Young family members who get experience before coming to the family business are often hired because of their merits.

Which of the following statements about employer-sponsored healthcare are correct? (Check all that apply.)

There are tax credits for businesses with fewer than 25 employees. The insurance health care exchanges provide options for small businesses. Businesses with under 50 employees are not required to participate in the Patient Protection and Affordable Care Act.

Mission

Why is an organization in business?

Which of the following are key components of an entrepreneurial leader? (Check all that apply.)

Innovation Inspiration Operation

A group of formal or informal people offering advice and a sounding board to the owner or manager of a business is called a(n)

advisory board

Which of the following statements about entrepreneurial leadership are correct? (Check all that apply.)

An owner should be the one thinking about the business' future. A business will suffer if the leader spends all of his or her time worrying about the present. Its three main components are innovation, operation, and inspiration.

______ employee is an independent contractor who provides specialized business services or support from a distance through the Internet, telephone, fax, or another method of communication.

virtual

True or false: The goal of a pay review is to review a employee's strengths and weaknesses and determine the amount of an increase in salary.

False

______ refers to the privileges, services, or even tangible items given to employees as part of the overall compensation and benefits package.

perk

Which of the following statements about virtual employees are correct? (Check all that apply.)

They work on a contractual basis. They work from home or other location away from a business. They handle many functions such as keeping schedules, customer intelligence, and database administration.

The match between the needs, expectations, and culture of a small business with the expectations and skills of an individual employee is referred to as

employee fit

The goals of a performance review include which of the following? (Check all that apply.)

Set goals to utilize the skills identified as strengths. Identify areas of development. Set the direction for the upcoming year. Identify employee strengths. Formally recognize performance.

Which one of the following is a highly valued form of rewards for most employees?

autonomy

Employees who are exempt are generally paid a

salary

Which of the following are key elements of a consistent human resources process? (Check all that apply.)

Every position should have a job description. Every job should have clear metrics used to measure performance. Have transparent procedures to handle major human resources activities.

Successful business and life partnerships must have shared core and complementary

values and skills

Which of the following statements about perks are correct? (Check all that apply.)

These are inexpensive ways of showing employees that the company cares about them. The rule of thumb is that perks should be no more than 3% of the annual personnel budget. They refer to privileges, services, and tangible items given to employees.