Chapter 1:Role Behavior

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What are the three types of role conflict?

1) person-role conflict 2)intrarole conflict 3)interrole conflict

What factor contribute to role stress?

1) role ambiguity 2) role conflict 3)role incompetence 4)role overqualification

What factors contribute to role strain?

1)lack of sufficient professional socilalization 2)change from healthcare to managed care 3) and technology

How do we overcome role stress and strain for the future?

Role bargaining

What is interrole conflict?

When individual are given too many different roles to fulfill (expectation of other role may not correspond to what was originally asked)

What is person-role conflict?

a,k.a role incongruity --> values, attitude or personal needs are in opposition to role expectation of job

What is role bargaining

common technique used to find a mutually common ground to create new role and provide incentive for the other party

What causes lack of professional socialization

insufficient prepping by school, devote to continue education but don't develop new skills

Whats the problem with technology?

job can be taken by robots= less error

What is intrarole conflict?

occurs when different individuals define job expectation for a person--> can create good guy bad guy role

What is role incompetence?

people given job who don't have the adequate knowledge to fulfill the role

What the problem with changing from healthcare to managed care?

professional devotes more to institution instead of profession-->no interaction between professional from 2 institutions

What is role stress?

strain is professional's response to problematic situation (stress)

What is role strain?

tension and frustration at inability to control pace of work resulting in emotional or physical response to working environment

What is role ambiguity?

when job is ill defined and vague--> result in unequally applied sanctions ex: pharmacist in nursing unit= everyone doesnt know what he's doin there, but he knows

What is role overqualification?

when training expectations of potential worker is greater than what is needed to perform


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