Chapter 2

To become a better speaker, it is essential that you practice the difficult skill of ____ listening. a) active b) patient c) simultaneous d) selective

a) active

What can we do to control internal noise? a) engage in active listening b) listen defensively c) anticipate what might cause it d) listen selectively

a) engage in active listening

____ noise can include beliefs, attitudes, and values that get in the way of clearly or more fully listening to what a speaker has to say. a) internal b) personal c) external d) mental

a) internal

Which is true about listening? a) it comes before speaking b) it occurs independently from speaking c) listening involves sound d) it is the same as hearing

a) it comes before speaking

A more robust understanding of listening involves a set of: a) moral principles b) rules c) listening barriers d) steps

a) moral principles

The word "noise" is derived from which term? a) nausea b) noxious c) nasal d) adenoids

a) nausea

Public speaking concerns other people to whom you ___ and from whom you ask for a response. a) communicate b) call c) connect d) plead

b) call

___ noise is anything in a communication environment that one can sense or feel that can distract from a message. a) atmospheric b) external c) background d) situational

b) external

A singer on stage holding the mic out for the crowd to sing a chorus is initiating: a) noise b) a response c) a call d) interaction

c) a call

Which is NOT an expectation listeners have for ethical speaking? a) do no harm b) know your stuff c) be modest d) demonstrate respect

c) be modest

Kenny works on the receiving dock for a retail store. During the last few weekly meetings, his manager has been calling Kenny out by name for errors that negatively affect the team's productivity. Kenny has begun to feel a sense of dread and anger about this and, even though he appears to be listening calmly, he knows he isn't listening during the meetings. What listening barrier is causing Kenny to not listen during meetings? a) selective exposure b) external noise c) defensive listening d) cultural differences

c) defensive listening

Which of these is NOT noise? a) a malfunctioning microphone b) daydreaming about an upcoming vacation during class c) expecting a call and hearing the phone ring d) constituents heckling a politician while she speaks

c) expecting a call and hearing the phone ring

Which is NOT a step in Steven McCormack's four steps of active listening? a) responding, paraphrasing and clarifying b) receiving and attending c) hearing and concentrating d) recalling and remembering

c) hearing and concentrating

Patrick wants to incorporate a direct quotation from Nelson Mandela into his speech. What must he do to avoid plagiarism? a) tell the audience only that the quotation is from a former president of South Africa b) tell the audience the quotation is not his words c) indicate where Mandela's words begin, using a vocal cue, such as "And I quote", and identify Mandela as the source d) state the quotation as similarly as possible to the way its as originally spoken or written and identify Mandela as the source

c) indicate where Mandela's words begin, using a vocal cue, such as "And I quote", and identify Mandela as the source

Which is true of public speaking? a) it does not assume a listener b) it is also called rhetoric c) it is a form of calling to an audience d) it is a precondition of listening

c) it is a form of calling to an audience

Which is an example of internal noise? a) you are uncomfortable because of the extremely warm temperature of your classroom b) you can hear your roommate playing a video game c) you are concerned about a roommate who can't pay the rent d) your stomach growling loudly

c) you are concerned about a roommate who can't pay the rent

Which practice constitutes dishonesty on the part of a speaker? a) you paraphrase another person's ideas and give credit to the source b) a politician hires a ghostwriter to create a speech for her c) you build the intro to your speech around a song's lyric and tell the audience the source of the lyrics d) a motivational speaker presents an anonymous quotation he found online as his own

d) a motivational speaker presents an anonymous quotation he found online as his own

Stereotyping in a speech violates which audience expectation? a) do no harm b) know your stuff c) be prepared d) demonstrate respect

d) demonstrate respect

As a listener, we expect a responsible speaker to have expertise, which means the speaker: a) works in a occupation or occupies a role related to the topic b) is an expert in the topic area c) has formally studied the topic d) has cultivated skills and knowledge particular to a practice or role

d) has cultivated skills and knowledge particular to a practice or role

Managing ___ is the greatest challenge of listening. a) external noise b) cultural differences c) distractions d) internal noise

d) internal noise

Which is part of philosopher Diane Davis's concept of "response-ability"? a) it is synonymous with "responsibility" b) the result of all communication is response-ability c) one makes a speaker's message meaningful by attending to it d) our self-identities are fundamentally based on our responses to the calls of others

d) our self-identities are fundamentally based on our responses to the calls of others

Thinking about your life as a listener is quite helpful to you as a ___ because it can better prepare you to adapt to any audience. a) employee b) friend c) student d) speaker

d) speaker

Which action could you take to avoid external noise? a) avoid becoming too hungry b) concentrate harder c) ask your professor to speak more loudly d) turn off your cell phone

d) turn off your cell phone