Chapter 2 - Job Performance Concepts and Measures

How Job Performance is Viewed 1. ______ still the _____ measure 2. Work _______ behaviors measured in addition to ____ behaviors 3. Three additional _____ of ______ a. Organizational ______ b. _______ performance c. __________ work behaviors

1. Task performance;primary 2. characteristics;task behaviors 3. facets; job performance a. citizenship b. Adaptive c. Counterproductive

F. Counterproductive Work Behavior 1. _______ performance actions that ____ the organization and often its employees and customers 2. Any ______ behavior by an organization member viewed by the organization as ____ to its legitimate interests 3. ____ tests developed to identify applicants with ____ than normal probability of CWB 4. CWB costs ___ of dollars 5. Table 2.4 - Counterproductive Work Behaviors 6. CWBs may be classified as a. ID, b. OD,

1. Undesirable;harm 2. intentional;contrary 3. Integrity ;higher 4. billions 5. Table 2.4 - Counterproductive Work Behaviors 6. a. ID, actions of deviance toward individuals b. OD, actions toward the organization

F. Type of Selection Measured Used G. 1. Measuring of ______continues, but more 2______ database identifies four categories of ____ 3. Traditional applications also ______

1. WRCs 2.O*NET;characteristics 3. expanded

Use of Criteria for Validation A. Single vs. Multiple Criteria 1. Use of a single composite measure sees 2. Job analysis studies identify multiple ___ within ____; each can be measured; ___ scores may not reflect all activities B. When to Use Each 1. For selection, use multiple scores (Text says use composite criterion) 2. For research, use multiple scores

1. global performance; interpretation easy 2. tasks within jobs; global B. When to Use Each 1. For selection, use multiple scores (Text says use composite criterion) 2. For research, use multiple scores

Performance Measures Task Performance - Production Data 1. The results of work comprising things that can be _____ 2. Measures based on specific nature of 3. So many measures, it is not possible to ____ 4. figure 2.1 gives examples, showing quantity and quality 5.figure 2.1 - Examples of Production Criteria Measures for Various Jobs

1.counted, seen, and compared 2.job tasks 3.summarize 4. 5.

What is meant by "job performance"? 1. Traditionally, it has meant_______, since most jobs involved _____ activities 2. An employee's _____ was easy to ______ 3. ____tools measured knowledge of ____ and ____

1.task performance;physical 2.production;measure 3. Selection; topics and tasks

Organizational Citizenship Behaviors 1. Not formally part of the job, but done by a ___ to assist other workers or the _____ a. _____ new workers b. ______ other workers c. Putting extra ___ and ____ into work

1.worker ; organization a. teaching b. assisting c. time; effort

D. Adaptive Performance E. 1. 2. Differences in _____ can be used to _____ differences in Adaptive Performances 3. Looking ahead, ____ and _____ will be included as parts of job ___in the near future

A deliberate change in the thinking or behavior of an individual because of anticipated or existing change in work activities or environment 2.WRCs; predict 3. OCBs and AP ;performance 4. Research on using AP in selection focused on which WRCs would predict AP

Appropriate Characteristics of Job Performance Measures A. Individualization - B. Relevance - C. Measurability - D. Variance -

A. Must collect data about performance the individual controls B. Must measure production of critical or important parts of job C. Must be possible to generate a number that represents the amount or quality of work performed D.scores generated must have differences between them, to compare

Job Performance Concepts and Measures

Applicants who score high on selection tests are predicted to do well in their future job performance

How Job Performance is Measured 1. Count the number of ______ items or _________ 2. Supervisors make judgments on a worker's ________

How Job Performance is Measured 1.produced items or services rendered 2.job behaviors

Organizational Citizenship Behaviors 2. Dimensions of OCBs a. Helping ___ b. ______ c. Organizational ____ d. Organizational ____ e. Individual ____ f. Civic __ g. Self-___

a. Helping behavior b. Sportsmanship c. loyalty d. compliance e. initiative f. Virtue g. -Development

Types of Judgmental Instruments a. Trait Rating Scales - 1. Supervisor evaluates subordinates on _______ b. Simple Behavior Scale - _______. 1. Supervisor rates a subordinate on major or ______of the job c. BARS or BES - _______. 1. Behaviorally Anchored Rating scales (BARS) a. Best method 2. Behavioral Expectation Scales (BES) a. Figure 2.1 - Example of a BES Rating Dimension for Job of Bartender b. d. 360 Degree Feedback - 1. Gathers judgmental information from ________

a. Trait Rating Scales - bad method; don't use it!! 1. personal characteristics b. Better; can use. 1. critical tasks c. An even better method. 1. Behaviorally Anchored Rating scales (BARS) a. Best method 2. Behavioral Expectation Scales (BES) a. Figure 2.1 - Example of a BES Rating Dimension for Job of Bartender b. d. a useful technique for evaluating managers 1. superiors, peers and subordinates

What Prompts OCBs? (PPT 2-15) a. Linked to org ____ 4. Measurement of OCBs a. Self-report judgmental scales used; bias? b. Table 2.2 - Behaviors Commonly Used in OCB Scales

a. commitment, perceptions of fairness & leader supportiveness

4. Research on using AP in selection focused on which WRCs would predict AP a. Cognitive _____ 1. ______ and integrate _____information b. ______ Changing 1. Alternate between multiple ways of attending to and interpreting ____ and ___ strategies c. Resiliency- To persist and recover quickly d. Problem solving- e. Learning ability- f. Table 2.3 - Dimensions of Adaptive Behaviors

a. complexity 1. Consider ; conflicting information b. Frame 1. problems and solution c. To persist and recover quickly d.To persist and work through the details of a problem e. To apply lessons learned from previous experience

3. Issues with Judgmental Scales a. Intentional and _______ b. Halo, _____, ______, central _____ c. May be based on _____ data

a. inadvertent bias b. Halo, leniency, severity, central tendency c. production

Task Performance - Judgmental Data 1. Process a. An individual familiar with the work of another is required to ______ b. Usually uses a _____ scale with _____ c. Usually done by the _______ supervisor, but can be done by _______ d. ________ data increasingly being used for _____ measurement

a.judge the work b.rating;numerical values c.immediate;subordinates, peers, customers d.judgmental; performance