Chapter 2: Quiz
________ include(s) the strategy and policies for using information technology within an organization.
IT governance
How do information systems improve business processes?
Information systems improve the efficiency and/or effectiveness of business processes.
Which of the following is NOT an example of a company's transaction processing system?
Walmart's internal email system
An extranet is a system that shares data ________.
across multiple organizations
The data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions are referred to as ________ systems.
business intelligence
Downloading a Kindle e-book from Amazon, buying a computer online at Best Buy, and downloading a music track from iTunes, are examples of how information systems help business processes ________.
change the flow of information
In many companies, the information systems department is headed by a(n) ________.
chief information officer (CIO)
Working together as a team to align a competitive strategy with the company's goals is an example of ________.
collaboration
A key word in social business is ________.
conversations
Businesses that collaborate and use social business often see benefits in productivity, quality, innovation, sales growth, and ________.
customer service
Customer relationship management includes ________.
customer support applications
A(n) ________ is used by senior managers to make decisions.
executive support system (ESS)
Business processes that cross many different functional areas and require coordination across departments are supported by ________ among the participants.
flows of material, information, and knowledge
A supply chain management system is considered a type of ________ system because it shares data across multiple organizations.
interorganizational
A(n) ________ system helps capture, manage, and apply the experience of the organization.
knowledge management (KM)
Vail Ski Resort implemented a decision support system (DSS) in order to ________.
make better decisions about how to target their marketing programs
Management information systems (MIS) provide ________.
middle managers with reports on the organization's current performance
Transaction processing systems (TPS) are information systems that ________.
perform and record sales, receipts, cash deposits, payroll, and credit decisions in a factory
A collaborative business culture is characterized by:
reliance on teams of employees to achieve and implement the results.
If a cookie company uses Facebook to help sell a product, they are embracing ________.
social business
Functional information systems that operate independently of one another are becoming a thing of the past because ________.
they make sharing information across functional systems difficult
Which of the following systems would BEST support managers who focus on unique problems for which the procedure to arrive at a solution may not be fully predefined in advance?
Decision-support
_________ help businesses become more efficient by integrating functional business processes into a single information system that spans all business areas.
Enterprise resource planning (ERP) systems
A Web interface which presents integrated personalized business content delivered to senior managers is ________.
a portal
A display which presents graphs and charts of key performance indicators on a single screen for managing a company is called a ________.
digital dashboard
