Chapter 2: Quiz

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________ include(s) the strategy and policies for using information technology within an organization.

IT governance

How do information systems improve business​ processes?

Information systems improve the efficiency​ and/or effectiveness of business processes.

Which of the following is NOT an example of a​ company's transaction processing​ system?

Walmart's internal email system

An extranet is a system that shares data​ ________.

across multiple organizations

The data and software tools for​ organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions are referred to as​ ________ systems.

business intelligence

Downloading a Kindle​ e-book from​ Amazon, buying a computer online at Best​ Buy, and downloading a music track from​ iTunes, are examples of how information systems help business processes​ ________.

change the flow of information

In many​ companies, the information systems department is headed by​ a(n) ________.

chief information officer​ (CIO)

Working together as a team to align a competitive strategy with the​ company's goals is an example of​ ________.

collaboration

A key word in social business is​ ________.

conversations

Businesses that collaborate and use social business often see benefits in​ productivity, quality,​ innovation, sales​ growth, and​ ________.

customer service

Customer relationship management includes​ ________.

customer support applications

A(n) ________ is used by senior managers to make decisions.

executive support system​ (ESS)

Business processes that cross many different functional areas and require coordination across departments are supported by​ ________ among the participants.

flows of​ material, information, and knowledge

A supply chain management system is considered a type of​ ________ system because it shares data across multiple organizations.

interorganizational

A(n) ________ system helps​ capture, manage, and apply the experience of the organization.

knowledge management​ (KM)

Vail Ski Resort implemented a decision support system​ (DSS) in order to​ ________.

make better decisions about how to target their marketing programs

Management information systems​ (MIS) provide​ ________.

middle managers with reports on the​ organization's current performance

Transaction processing systems​ (TPS) are information systems that​ ________.

perform and record​ sales, receipts, cash​ deposits, payroll, and credit decisions in a factory

A collaborative business culture is characterized​ by:

reliance on teams of employees to achieve and implement the results.

If a cookie company uses Facebook to help sell a​ product, they are embracing​ ________.

social business

Functional information systems that operate independently of one another are becoming a thing of the past because​ ________.

they make sharing information across functional systems difficult

Which of the following systems would BEST support managers who focus on unique problems for which the procedure to arrive at a solution may not be fully predefined in​ advance?

Decision-support

​_________ help businesses become more efficient by integrating functional business processes into a single information system that spans all business areas.

Enterprise resource planning​ (ERP) systems

A Web interface which presents integrated personalized business content delivered to senior managers is​ ________.

a portal

A display which presents graphs and charts of key performance indicators on a single screen for managing a company is called a​ ________.

digital dashboard


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