Chapter 2 values and attitudes

Turnover has a moderately strong, negative relationship with

Job satisfaction

Personality and positive psychological capital are considered _______ _______ that contribute to employee engagement.

Person factors

Perceived organizational support is related to lower tendency to _______ among employees.

Quit

Environmental characteristics that cause stress are called.

Stressors

In Schwartz's value theory, values are organized into two

Bipolar dimensions

In Schwartz's theory, which of the following values are dimensions of conservation?

Conformity Tradition Security

Which of the following are negative effects of stress?

Heart disease Turnover Absenteeism Viral infections

When you motivate an employee, you are taking part in which type of process?

Psychological

Schwartz's first bipolar dimension includes self _____ and self ______.

Self transcendence and self enhancement

Select characteristics related to OCB

They are voluntary They promote the firms productivity

Behavior that harms other employees, the organization as a whole or organizational stakeholders such as customer and shareholder is called

Counterproductive work behavior

Effective performance management practices can lead to higher

Employee engagement

When people express themselves physically, cognitively, and emotionally during a role performance, they are demonstrating

Employee engagement

The positive outcomes of job satisfaction include

Motivation and job involvement

Programs that help employees to integrate, assimilate and transition to new jobs by making them familiar with corporate policies, procedures, culture and politics are referred to as ________ programs.

Onboarding

If an employee values achievement and an employer rewards people for accomplishing goals, the employee is more likely to experience

Organizational commitment

The extent to which an individual identifies with an organization and commits to its goals is called

Organizational commitment

The extent to which employees believe their organization values their contribution

Perceived organizational support

Select the ways that POS can be increased

Provide job security Limit work environment stressors Treat employees fairly Avoid political behavior

An individuals perception about the terms and conditions of a reciprocal exchange between him or herself and another party is referred to as a

Psychological contract

When employers allow employees to do all or some of their work from home using technology and internet tools to send work electronically from home to office and vise versa, this is called:

Telecommuting

Childhood events tend to cause _____ to vary across generations.

Values

Select all the ways employee engagement can be increased

Recognizing people for good work. Listening and communicating effectively. Offering career and development opportunities for employees.

Organizations can promote desired behaviors and not CWB by

Designing jobs that increase satisfaction Defining desired behaviors Motivating desired behaviors

True or false: Job satisfaction and job performance are unrelated in a work context.

False

All affective or emotional response toward various facets of ones job is called

Job satisfaction

________ ________ has a positive associate with behavioral outcomes like job performance and OCB

Job satisfaction

To ensure the highest levels of employee motivation, employers should strive to create work environments that:

Match employees' values

According to Schwartz's theory, firms can reduce turnover by:

Matching employee values with values that comprise the organizational culture.

select the workplace attitudes managers pay attention to

Organizational commitment Employee engagment Perceived organizational support Job satisfaction

The idea that we are motivated by the norm of reciprocity is the basic premise of

Perceived organizational support

One way to increase employee engagement is through measuring, tracking, and responding to

Surveys

The abstract ideals that influence the choices we make are called

Values

Select all the attitudinal outcomes of job satisfaction

Withdrawal cognitions Perceived stress Job involvement Motivation