Chapter 3 bcome

Rhonda is having a difficult conversation with a colleague. Which of the following statements indicate that Rhonda may be oversimplifying the conversation?

"Either you adhere to protocol or there will be consequences." "This always happens when I ask your team to do anything quickly." "You never follow the guidelines."

Why can embracing difficult conversations be a good idea?

-Colleagues often respect each other more if they know they can safely disagree. -The exchange of competing ideas reflects open and honest communication.

What are some effective ways to establish psychological safety and inclusivity during online meetings?

-make accommodations for people with limitations -take time for social chat -establish and review norms for online meetings

How to establish psychological safety

-take time for social chat into online meetings -make meetings more inclusive and accessible. -Discuss norms for online meetings

When revising a group writing project, revisions should focus on which of the following?

-the strength of the group's ideas and the audience's needs language mechanics, ease of reading, and formatting -how well and smoothly the sections of the project work together

Which type of diversity generally best improves a company's chances to attract a new market?

2-D diversity

What is a good way to get input and participation on sensitive topics?

Allow anonymous feedback

Which of the following should you do when approaching a difficult conversation?

Enter into the conversation with a learner mind-set. Engage in a joint process of understanding the problems and creating solutions. Invite others to tell their stories and describe their feelings.

In lower-performing groups, team members offer more supportive statements than any other type of comment in their communications. True false question.

False

what are the 4 stages teams go through?

Froming, storming, norming, performing

Which of the following statements are true of teams?

Teams perform better when they communicate effectively. Some teams are formal and permanent.

What should teams focus more?

Teams should focus foremost on performance

Which of the following should you do to effectively carry out your meeting objectives?

Tell participants what they need to do before the meeting. Inform participants about the meeting's content. Let participants know how long the meeting will be.

Which of the following statements about group writing are true?

The emphasis on teams in today's workplace has made it more prevalent. It can be a challenging process.

Which of the following are ways to ensure fairness in the member roles and contributions in a group writing project? Multiple select question.

The group members should talk about the roles and expectations they have for each other. The group members should equally divide their contributions and time commitments. The group members should consider using a team charter to state the expectations for each member.

Which of the following should be done during the planning stage of group writing?

The group should work together to determine the basic problems and issues. The group should establish definitive purposes and goals. The group should assign roles for researching and writing.

As a group writing project progresses and individual writers encounter difficult decisions that need to be made, which of the following should be done?

The team should have discussions to ensure the writing reflects the views of the group. The group should meet in real time to discuss the decisions.

Which of the following is typically true of those business people who approach difficult conversations in a timely, honest, and caring manner?

They achieve more professionally.

What are some benefits of online meetings? Multiple select question.

They allow collaboration from people in different locations. They are efficient. They are convenient.

Which of the following are true about effective meetings?

They help teams organize their efforts. They can help teams work more productively.

Which of the following is something successful business people do? Multiple choice question.

They tackle difficult conversations with tact.

psychological safety often more challenging to establish in virtual environment than in person.

True

Willow's team has split up the contributions for its group writing project equally, with individual team members committing to set amounts of time. Jim's team has decided to let each member decide how much time he or she wants to spend according to individual schedules. Wyatt's team has divided up the contributions and time commitments equally. Jill's team wrote a team charter but then disbanded. Which team has the best approach to group writing?

Wyatt's team

What are some situations during online meetings that require the meeting facilitator to demonstrate understanding for the participants?

a participant may have an intermittent internet connection a participant's pet may enter the background a participant's child may begin crying

Which of the following should be included in meeting minutes?

action items to be completed key discussion points

Finding common ground in a conversation will help you Blank______ the issues at hand and may lead to mutually acceptable solutions.

analyze

In order to approach a difficult conversation with tact and keep it "safe," you should

assume positive intent.

When editing and working on a group writing project, team members should

be mindful of version control to avoid simultaneous editing. be in agreement about the technologies that will be used.

Finding common ground in a conversation will help you Blank______ the issues at hand and may lead to mutually acceptable solutions.

by using I-statements by validating the other person's views and feelings

What are some methods for maintaining professionalism during online meetings?

choosing a suitable background dressing professionally using nonverbal cues managing time well

What are effective methods short-term teams use to quickly develop trust? Multiple select question.

committing to collaborating and working independently setting up a deliverable schedule and frequently evaluating performance getting to know each other holding a launch meeting

Forming stage

focus on gaining acceptance and avoiding conflict

How can short-term teams best avoid the danger of not exploring all options?

having an effective launch meeting

Which of the following is a problem often faced by business professionals who are attempting to have a difficult conversation?

internal noise

Acquiere adversitry

involves traits acquire by expirince

inherence diversity

involves traits such as age, gender,race, ethicity and sexul

What is one sign teams talk enough the performance?

is how often they talk about work priorities

performing stage

is when teams operates towards their goals and can tranfrom conflict and disagreement into future action

storming stage

is where teams opne up with competiting ideas normally the least productive stage.

Norming stage

is where the team comes up with goals , work plan, roles and accountability

Teams rapidly develop shared perceptions, goals, and commitments, or a team culture, during their Blank______ stage.

norming

Setting up an effective nonroutine meeting begins with

planning

Which of the following is the most important stage of group writing?

planning

How can you make online meetings more accessible to people who are participating in a second language?

provide transcripts provide closed captioning

Thirty to sixty minutes is the recommended amount of time you should spend preparing for Blank______ meetings.

routine

The use of which of the following words or phrases would be an indication of an effective approach in handling a difficult conversation by avoiding any exaggeration?

sometimes

Groups constantly attempt to foster Blank______, a set of shared perceptions and commitment to collective values, norms, roles, responsibilities, and goals.

team culture

When revising a group writing project, revisions should focus on which of the following?

the strength of the group's ideas and the audience's needs how well and smoothly the sections of the project work together language mechanics, ease of reading, and formatting

Which of the following is the benefit of one group member polishing the final version of a group writing project?

to make sure the project has a consistent voice

priming statments

trigger a minset that affects subseuqnece behavior

When members of high-performing teams communicate, the majority of their comments are

work related