Chapter 3 ocom

When listening to a speech, which of the following questions should you use to evaluate supporting material? Select all that apply.

-Does the material prove or explain a point? -Is the material up to date? -Is the material accurate? -Is the source reliable?

Which of the following are benefits of listening analytically?

-It helps you become a better listener. -It helps you improve the quality of your own speeches.

Which of the following guidelines should respectful listeners use? Select all that apply.

-Listeners should find value in every speech. -Listeners should show courtesy. -Listeners should provide encouragement to the speaker.

Why is fake listening a bad idea? Select all that apply.

-The listener may miss a lot of important information. -The listener may be unable to answer a question if called upon and be embarrassed.

Which of the following are recommended methods for taking notes?

-Use a note-taking system. -Put the speaker's ideas in your own words. -Review the notes right after the speech.

You know that you are going to hear a speech on a complex topic. Which of the following will help you prepare to listen to it effectively?

-taking a brisk walk beforehand -doing background reading -getting enough sleep the night before

Multitasking is a poor strategy in which of the following situations?

-when you may alienate other people -when the tasks are complex

When Akbar gave his speech to his class, he could tell that his classmate Tyrell was not paying attention. Tyrell fiddled with his phone and looked around the room and never made eye contact with Akbar. When it is time for Tyrell to give his speech, how should Akbar act?

Akbar should listen attentively.

Carmela was an audience member during a speech about migrant farmworkers. The speech argued that migrant farmworkers should be provided accommodations to enable them to work legally and safely. During the question-and-answer period after the speech, Carmela angrily asked the speaker, "Who do you expect to do the back-breaking work needed to provide fresh vegetables for you and your family?" Which of the following is the most reasonable explanation for Carmela's reaction?

Carmela did not listen well because she had an emotional reaction to the speech.

What should you do if you are listening to a speech you think is boring?

Consider that the speech may have value and extract as much worthwhile information as you can.

Which of the following statements about fake listening is true?

Fake listeners may miss a lot of important information.

George, a member of the local school board, is listening to an angry community leader speaking at a school board meeting. The speaker represents an organization that George has never heard of, and appears very distressed. How should these details affect George's approach to listening to the speech?

George should listen carefully and attentively to the speech, regardless of the individual's appearance or background.

Which of the following statements best explains the relationship between hearing and listening?

Hearing is a biological process; listening is interpreting what we hear.

Which of the following statements about hearing and listening is true?

Hearing is with the ears, but listening is with the mind.

Which of the following statements best describes the impact of taking notes during speeches?

It helps the listener retain more of the information.

Which effect does listening intently have on the body?

It raises pulse and body temperature.

Lequon attended as many speeches as he could. This resulted in a marked improvement in Lequon's own speeches. Which of the following provides the most likely explanation for this?

Lequon listened analytically to the speeches.

Which of the following is the best example of the golden rule of listening?

Mireille wants her classmates to pay attention during her speech, so she makes sure to be attentive during theirs.

Which of the following statements about multitasking is true?

Multitaskers may not do well in the workplace and be given unpleasant work or passed over for promotions.

Ashton was listening to his classmate Roshawnda give a speech to their public speaking class. He is bored and uninterested in the topic. What should he do?

Provide positive non-verbal cues to encourage her throughout the remainder of the speech.

Which of the following should you do with your notes shortly after the presentation?

Review your notes.

What strategy should you use if you cannot find anything helpful or interesting in a speech?

Use the experience to teach you what to avoid in presentations.

At the start of the speech, you notice the speaker's clothes are wrinkled and his hair is disheveled. How should this affect your approach to listening to the speech?

You should avoid judging the speaker based on his appearance and listen to the speech with full attention.

What should you do when you are listening to a speaker who seems to be arguing against some of your personal beliefs?

You should listen carefully.

Which of the following is the best choice for what you should do with your mobile phone when you are listening to a speech?

You should turn it off.

Which of the following is the most acceptable example of using electronic devices during a speech?

You take notes on a tablet only after getting the speaker's permission beforehand.

What should a speaker do after receiving feedback that is unclear?

ask for further clarification

While you are listening to a candidate's speech, a baby starts to cry at the back of the room. What type of distraction is that?

auditory

Using electronic devices while listening to a speaker is

distracting to the listener and rude to the speaker.

By actively providing positive nonverbal feedback during a presentation, listeners

give the speaker energy and can improve the speech.

Listening attentively and courteously to a speaker when you are a listener and expecting the same behavior when you are a speaker is the

golden rule of listening.

A good evaluation of a speech

includes specific positives and negatives.

Note taking during a speech will help you

keep your focus on the speaker.

To listen more effectively, you should pay the most attention to a speaker's

main ideas.

Which of the following is most likely to give a speaker a sense that you agree with his or her message?

nodding your head

You attend a lecture in a room with uncomfortable chairs that make your back ache. What type of distraction is that?

physical

Preparing yourself to listen involves

physical and intellectual preparation.

When you evaluate your own speech or that of a classmate, you should base the evaluation on

predetermined criteria or goals.

The skill of listening effectively

requires energy and conscious involvement.

The guideline "don't be defensive" means that when you receive an evaluation, you should

try to understand the criticism.