Chapter 3: Personnel Relations

A hiring specification identifies the education and skills necessary for a position.

True

A paralegal must not allow unethical behavior to pass unnoticed.

True

Casual conversation at the beginning of an interview will give the applicant an opportunity to relax.

True

Law firm with a good benefits package have a higher degree of employee loyalty.

True

The cost of hiring a new employee is eliminated when a firm promotes from within the firm.

True

The government has determined that sexual harassment is a violation of the Civil rights Act.

True

The personality of an applicant is a consideration when hiring an employee.

True

The reason an applicant left prior employment is a consideration when hiring an employee.

True

When establishing a compensation plan, firms refer to a position description that describes the job.

True

What two characteristics measure a manager's performance?

Efficiency and effectiveness

Ergonomics refers to:

Efficiency of movements*

Win-lose management is when the firm wins a case but loses a client.

False

A position description contains:

title, duties, responsibilities

Effective communication involves:

x all of these - body language - listening - tone of voice

Raises and bonuses are based on:

x all of these - merit - tenure - longevity with the firm

Which of the following is/are a law firm's objectives?

x all of these - provide growth and profit for the firm - provide growth and satisfaction for the employees - provide quality legal services to the client

The purpose of a formal performance interview is to:

x all of these - set goals - performance evaluation - give constrictive feedback

Studies have shown that an attorney with a new paralegal is operating at ____________ inefficiency.

20%*

Exempt employees are paid for overtime.

False

Most paralegals feel that exempt status is less important than overtime pay.

False

Studies have shown that merit raises do not increase productivity.

False

The controlling function includes the ability to motivate employees to reach their maximum potential.

False

Which of the following functions of management is the most important?

Staffing

A creative person has which of the following attributes?

an open mind and ability to concentrate

Forecasting is planning:

for the future

The ouch formula refers to:

proper interview questions