Chapter 3 Quiz

According to the U.S. Department of Education 59 percent of first-time, full-time students who begin a bachelor's degree complete the degree within

6 years

Which hospitality industry trade association operates the Educational Institute (E.I.)?

AH&LA

Which organization was developed specifically to meet the training needs of the hotel industry?

AHLEI

Which industry certification would be of most importance to a hotel owner whose property offered extensive banquet facilities and catering space?

CFBE

Which industry certification is most often sought after, and acquired, by hotel GMs?

CHA

Which industry certification would most likely be listed as a preferred qualification on an advertisement for a select-service hotel's GM vacancy?

CHA

Which management processes would be utilized to assess the effectiveness of a new marketing program recently implemented in a hotel?

Controlling/Evaluating

Which task would more likely be undertaken by a select-service hotel GM than a full-service hotel GM?

Guest room inspections

Who would most likely be a member of a hotel's EOC?

Guest service agent

Which task would more likely be undertaken by a full-service hotel GM than a select-service hotel GM?

Interview candidates for DOSM vacancy.

Which describes the formal communication between a hotel's GM and those who own the hotel?

Investor relations

Which management processes directly relates to arranging and deploying resources in ways that most efficiently achieve a hotel's goals?

Organizing

Which is the first step in the management process?

Planning

Which area of management most requires GMs to work with their hotel's accounting staff?

Staffing/Directing

Who would most likely assign a hotel its quality inspection score?

The hotel's brand managers

Which statement most accurately reflects the daily work assignments of select-service and full-service hotel GMs?

They have much in common, but their daily activities vary greatly.

OJT in the hotel industry has most recently focused on changes in guest preferences and

advancing technology

When GMs participate in charity events and fundraisers held at their hotels they are primarily working in the area of

community relations

The primary purpose of professional certification in the hospitality industry is to

demonstrate competency

When compared to the job description of a select-service hotel GM, the job description for a full-service hotel GM can be written in more

general terms

Attendance at association-sponsored trade shows allows GMs to interact with potential

vendors