CHAPTER 3

______listeners give their undivided attention to the speaker in a genuine effort to understand her or his point of view.

Active

Listening for pleasure or enjoyment is called ______listening.

Appreciative

Listening to understand the message of a speaker is called ______listening.

Comprehensive

At a coffee shop on campus, Rachel listens to her friend Shanti discuss his feelings about his mother's recent death. According to your textbook, Rachel is engaged in ______listening.

Empathic

______listening is listening to provide emotional support for a speaker.

Empathic

Your textbook recommends taking word-for-word notes as a way to improve your listening skills. (T/F)

False

Listening and critical thinking are so closely allied that training in listening is also training in how to think. (T/F)

True

People spend more time listening than doing any other communicative activity. (T/F)

True

When business managers are asked to rank-order the communication skills most crucial to their jobs, they usually rank listening as number one. (T/F)

True

Listening to evaluate a message for the purpose of accepting or rejecting it is called ______ listening.

critical