Chapter 4 CPST 3500
In a weighted scoring model, the sum of all of the criteria's weights must total ____ percent
100
On large projects, many project managers say that ____ percent of the job is communicating and managing changes.
90
A commonsense approach to improving the coordination between project plan development and execution is to follow this simple rule: Those who will do the work should not plan the work.
False
A project charter typically does not authorize the project manager to use organizational resources to complete the project.
False
A project management plan is synonymous with a Gantt chart.
False
A stakeholder analysis should be part of the overall project plan.
False
Contract arbitration procedures describe the methodology for making sure the contract has been completed, including delivery of goods and services and payment for them.
False
Corrective actions reduce the probability of negative consequences associated with project risks.
False
Directing and managing project execution involves overseeing project work to meet the performance objectives of the project.
False
It is best to have only one version of the scope statement.
False
It is helpful to create a preliminary or initial scope statement during project planning so that the entire project team can start important discussions and work related to the project scope.
False
Net present value and cash flow mean the same thing.
False
Performance reports provide information on how project closing is going.
False
Project integration management does not include interface management.
False
Project managers should never be involved in strategic planning and project selection.
False
Selecting projects is considered an exact science.
False
The ROI is always positive.
False
The first step in creating a weighted scoring model is to assign a weight to each criterion.
False
The introduction or overview of a project must include a list of definitions and acronyms.
False
The organization should complete low-priority projects before high-priority ones, if the low-priority ones take less time.
False
Many organizations have found that large information technology projects require experienced general managers who understand the business and application area of the technology, not the technology itself.
True
Many people consider project integration management the key to overall project success.
True
Payback period is the amount of time it will take to recoup an investment, in the form of net cash inflows, the total dollars invested in a project.
True
Payback period is the amount of time it will take to recoup, in the form of net cash inflows, the total dollars invested in a project.
True
Project management plans document project planning assumptions and decisions regarding choices.
True
Strategic planning involves determining long-term objectives by analyzing the strengths and weaknesses of an organization, studying opportunities and threats in the business environment, predicting future trends, and projecting the need for new products and services.
True
The key deliverables section of the project management plan should describe the quality expectations for the product deliverables.
True
The number of interfaces can increase exponentially as the number of people involved in a project increases.
True
When project managers break the rules, politics will play a role in the outcome.
True
A project manager usually organizes the project work into several work packages using a(n) ____________________.
WBS
A(n) ____ is a formal, documented process that describes when and how official project documents may be changed.
change control system
A positive NPV means the return from a project exceeds the ____________________, the return available by investing the capital elsewhere.
cost-of-capital
The last step in the ____________________ process for selecting information technology projects is choosing which projects to do and assigning resources for working on them.
planning
Project integration management views project __________ as intertwined and inseparable activities.
planning and execution
With a(n) ____________________, you can simply add all the points to determine the best projects for selection, without having to multiply weights and scores and sum the results.
point-model
Even though many information technology projects can be completed quickly, it is still important to ____________________ them.
prioritize
Project documentation, project closure documents, and historical information produced by the project in a useful format is information that is considered a(n) __________ asset.
process
Most systems analysts begin their careers as ____.
programmers
A(n) ____ is a document that formally recognizes the existence of a project and provides direction on the project's objectives and management.
project charter
The ____ section of the project management plan describes how to monitor project progress and handle changes.
project controls
A project charter is a key output of the __________ phase.
project initiation
A(n) ____ is a document used to coordinate all project planning documents and help guide a project's execution and control.
project management plan
Which of the following items can be found in a preliminary scope statement?
project objectives
The project scope, benefits, and constraints are determined during the __________ stage of the planning process for selecting IT projects.
project planning
Usually, a project manager organizes the project work into several work packages using a __________, and produces a scope statement to describe the work in more detail.
work breakdown structure
What is a weighted scoring model? How is it created?
A weighted scoring model is a tool that provides a systematic process for selecting projects based on many criteria. The first step in creating a weighted scoring model is to identify criteria important to the project selection process.Next, you assign a weight to each criterion. Once again, determining weights requires consultation and final agreement.
____ should define the approval process for all project deliverables.
Administrative closure procedures
In which information technology planning stage do organizations document key business processes that could benefit from information technology?
Business Area Analysis
BSM stands for __________ software tools.
Business Service Management
A(n) ____ is a formal group of people responsible for approving or rejecting changes to a project.
CCB
____ ensures that the descriptions of the project's products are correct and complete.
Configuration management
____ should result in improvements in project performance.
Corrective actions
____ involves working with stakeholders to create the document that formally authorizes a project.
Developing the project charter
____ involves coordinating all planning efforts to create a consistent, coherent document.
Developing the project management plan
In which information technology planning stage do organizations tie information technology strategy to mission and vision of organization and identify key business areas?
Information Technology Strategy Planning
____________________ involves identifying, evaluating, and managing changes throughout the project life cycle.
Integrated-change-control
__________ management involves identifying and managing the points of interaction between various elements of the project.
Interface
____________________ involves identifying and managing the points of interaction between various elements of the project.
Interface-management
____________________ project work includes collecting, measuring, and disseminating performance information.
Monitoring
____ analysis is a method of calculating the expected net monetary gain or loss from a project by discounting all expected future cash inflows and outflows to the present point in time.
Net present value
____________________ are chances to improve the organization.
Opportunities
____ provide information on how project execution is going.
Performance reports
In which information technology planning stage do organizations define project scope, benefits, and constraints?
Project Planning
____________________ involves coordinating all of the other project management knowledge areas throughout a project's life cycle.
Project-integration-management
____________________ is the result of subtracting the project costs from the benefits and then dividing by the costs.
ROI
In which information technology planning stage do organizations select information technology projects?
Resource Allocation
The Institute of Electrical and Electronics Engineers (IEEE) Standard 1058-1998 describes the contents of a(n) ____________________.
SPMP
How are potential projects identified?
To identify potential projects, you should perform a SWOT analysis, identify key business needs and areas. Ask if the project follows the organization mission and vision. Make note of any constraints.
An annual discount factor is a multiplier for each year based on the discount rate and year.
True
As projects progress, the organization must reevaluate the need, funding, and will for each project to determine if the project should be continued, redefined, or terminated.
True
Ideally, the project manager will provide a significant role in developing the project charter.
True
Information systems can help an organization support a strategy of being a low-cost producer.
True
Which of the following is an important input to the integrated change control process?
Work performance information
A(n) preventive ____________________ might be modifying a time-tracking system screen to avoid common errors people made in the past.
action
It is very critical on large projects for the project manager to understand the business and __________ area of his or her project.
application
Which of the following items is an essential input to the integration change control process?
approved corrective and preventive actions
A(n) __________ is the approved project management plan plus approved changes.
baseline
A(n) ____________________ is the approved project management plan plus approved changes.
baseline
One method for selecting projects based on ____ is to determine whether they first meet three important criteria: need, funding, and will.
broad organizational needs
Projects that address ____ are much more likely to be successful because they will be important to the organization.
broad organizational needs
The first step in determining the NPV is to ____.
determine the estimated costs and benefits for the life of the project and the products it produces
Many organizations rely on effective ____________________ (NPD) to increase growth and profitability.
new-product-development
The impetus for a project is often to respond to a problem, an opportunity, or a(n) __________.
directive
Enterprise ____________________ include the organization's structure, culture, infrastructure, human resources, personnel policies, marketplace conditions, stakeholder risk tolerances, industry risk information, and project management information systems.
environmental-factors
The majority of time on a project is usually spent on ____, as is most of the project's budget.
execution
The ____ step in the planning process is to tie the information technology strategic plan to the organization's overall strategic plan.
first
Key tools and techniques for monitoring and controlling project work include using a project management methodology and a project management __________.
information system
You can determine a project's ____ by finding what discount rate results in an NPV of zero for the project.
internal rate of return (IRR)
The ____ section of the project plan should describe the major project functions and activities and identify those individuals who are responsible for them.
project responsibilities
The ____ section of the project management plan might include a Gantt chart.
project schedule information
Project initiation starts with identifying potential projects, using realistic methods to select which projects to work on, and then formalizing their initiation by issuing some sort of ____________________.
project-charter
The ____ is the minimum acceptable rate of return on an investment.
required rate of return
A(n) ____ is a document used to develop and confirm a common understanding of the project scope.
scope statement
A(n) __________ documents information such as key stakeholders' names and organizations, their roles on the project, unique facts about each stakeholder, their level of interest in the project, their influence on the project, and suggestions for managing relationships with each stakeholder.
stakeholder analysis
A(n) __________ is a document that describes the products or services to be created by the project team.
statement of work
Many people are familiar with "SWOT" analysis—analyzing Strengths, Weaknesses, Opportunities, and Threats—that is used to aid in ____.
strategic planning
Research shows that ____ is the number one reason cited for why organizations invest in information technology projects.
supporting explicit business objectives
The ____ section of the project management plan describes specific methodologies a project might use and explains how to document information.
technical processes
In the mathematical formula for determining the NPV, the variable n is ____.
the last year of the cash flow
A(n) ____________________ is a tool that provides a systematic process for selecting projects based on many criteria.
weighted-scoring-model
