Chapter 4: Job Satisfaction
According to the ____ says that there are 3 critical psychological states to achieve job satisfaction (meaningfullnes, responsability for outcomes and knowledge of results)
Job Characteristic Model
______: Proactively shaping and molding the characteristics contained within one's job
Job Crafting
If you see that your boss will not do job enrichtment, you might engage in _____
Job crafting
____ is the process of using the five items (VISAF) in the job characteristics model to create more satisfaction
Job enrichment
Duties and responsibilities associated with a job are expanded to provide more variety, identity, autonomy, and so forth.
Job enrichtment
It represents how you feel about your job and what you think about your job.
Job satisfaction
_____ is a pleasurable emotional state resulting from the appraisal of one's job or job experiences.
Job satisfaction
_____: The degree to which employees have the aptitude and competence needed to succeed on their job
Knowledge and skill
Feedback fall under the characteristic of ______
Knowledge of results
____ reflect the extent to which employee know how well (or how poorly) they are doing
Knowledge of results
"I am going to do just what is required" = ___ growth need strength Trying to be better = ___ growth need strength
Low High
Identity fits under the characteristic of ______
Meanignfullnes of work
Variety fits under the characteristic of _____
Meaningfullnes of work
3 characteristics of Job Characteristic Model
Meaningfullnes of work Responsability for outcome Knoldge of results
____ reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs.
Meaningfulness of work
_____ are those that rather than directly affecting other variables, _____ influence the strength of the relationship between variables
Moderators
___ are not explicitly caused by something (mood or emotion)
Mood
___ last for a long period of time (mood or emotion)
Mood
o Ex. "I'm feeling grouchy" o Ex. "I woke up in a good mood" Example of ____
Mood
___ are mild
Moods
___ are states of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything.
Moods
Are americans more satisfied with their job today than before?
No
5 types of satisfactions according to value-percept theory
Pay Promotion Supervisor Coworker Work itself
____ refers to employees' feelings about their pay, including whether it is as much as they deserve, secure, and adequate for both normal expenses and luxury items.
Pay satisfaction
_____ refers to employees' feelings about the company's promotion policies and their execution, including whether promotions are frequent, fair, and based on ability.
Promotion satisfaction
_____captures the degree to which employees feel that they are key drivers of the quality of the unit's work.
Responsibility for outcomes
_____reflects employees' feelings about their actual work tasks, including whether those tasks are challenging, interesting, respected, and make use of key skills rather than being dull, repetitive, and uncomfortable.
Satisfaction with the work itself
Deactivated and Pleasent
Serene Calm Content
____ is the degree to which the job has a substantial impact on the lives of other people, particularly people in the world at large.
Significance
o Made an impact in someone else's life o If their job was taken away, society would be worse of
Significance
Why is the strongest correlation between workitself and job satisfaction?
You might spend 20 minutes thinking about pay and promotions, 600 minutes with coworkers and bosses You spent most of the time just you and your work, that is why it is the most important thing
Formula for Pay Satisfaction according to value-percept theory
(Paywant - Payhave) x Payimportance = Pay Satisfaction
What is the formula to get satisfaction according to the value-perceot theory
(Vwant -Vhave) x Vimportance = Dissatisfaction
Rank the satisfaction from strongest correlation to least correlation to job satisfaction (according to thoery-perception)
*highest correlation* Satisfaction with work itself Supervision Coworker Promotion Pay *least correlation*
___ says that specific events can trigger certain emotions
Affective Events Theory
Autonomy falls under the characteritics of _____
Autonomy
_____ is the degree to which the job provides freedom, independence, and discretion to the individual performing the work.
Autonomy
Deactivated and unpleasent moods
Bored Slughis Drowsey
____ refers to employees' feelings about their fellow employees, including whether coworkers are smart, responsible, helpful, fun, and interesting as opposed to lazy, gossipy, unpleasant, and boring.
Coworker satisfaction
Ex. I'm feeling angry at my boss Example of_____
Emotion
___ are intense (Moods or emotion)
Emotion
___ are caused by some specifi circumnstance (Moods or emotion)
Emotions
____ only last a few minutes (Moods or emotion)
Emotions
_____ are states of feeling that are often intense, last for only a few minutes, and are clearly directed at (and caused by) someone or some circumstance.
Emotions
Value‐percept theory
Employees will be satisfied when they perceive that their jobs offers the pay, promotions, supervisions, coworkers and work task that they value (what they value)
Activated and pleasent
Enthusiastic Excited Elated
T/F we all have the same values
FALSE! everyone values different things
T/F Job stasifaction in the US is increasing
FALSE! its decreasing
T/F The higest correlation between job satisfaction is with pay
FALSE! its with satisfaction with work itself
T/F Knowledge of results is getting feedback by coworkers or supervisor
FALSE!!!!! its allowing to look at the end result of something you did and say "I did that"
T/F If an employee is satisfied, they will always feel good about their job
FALSEE!!!! A satisfied employee feels good about his or her job on average, not always
T/F Horizontal Job Loading is expanding the control employees have overt their jobs
FALSEEE
_____ is the degree to which carrying out the activities required by the job provides the worker with clear information about how well he or she is performing.
Feedback
Being in the zone
Flow
____: A state in which employees feel a total immersion in the task at hand, sometimes losing track of how much time has passed
Flow
____: The degree to which employees desire to develop themselves further
Growth need strength
o Captures whether employees have strong needs for personal accomplishment or developing themselves beyond where they currently are.
Growth need strnght
____ Job loading uses job rotation and job enlargment
Horizontal
Two types of job enritchment
Horizontal Vertical
___ is a type of job enrichtment that expends the things that they are doing by job rotation or job enlargment
Horizontal Job Loading
______: expanding the number of tasks a job performs
Horizontal Job Loading
Activated and unpleasent
Hostile Nerbous Annoyed
_____ is the degree to which the job requires completing a whole, identifiable, piece of work from beginning to end with a visible outcome.
Identity
o Can I look at something and say "This is what I did" o Having closure
Identity
_____ reflects employees' feelings about their boss, including whether the boss is competent, polite, and a good communicator.
Supervision satisfaction
T/F Emotions are always about somebody or something
TRUE
T/F Employees satisfaction level fluctuates over time
TRUE
T/F Even if you have the best job, there are days that you are not in a good mood
TRUE
T/F Job Characteristics Theory says certain job characteristics produce higher levels of satisfaction
TRUE
T/F Job satisfaction in the US is decreasing
TRUE
T/F Vertical Job Loading is expanding the control employees have over their jobs
TRUE
T/F When a job provides things that you value, you will be more satisfied
TRUE
T/F Some moods are netiher good or bad
TRUE! Ex. Suprised
What acronym can be used to memorize job characteritics theory?
VISAF
Pay, Promotions, Supervision, Coworkers, Alturism, Status, Enviroment are examples of _____
Values
____ are those things that people consciously or subconsciously want to seek or attain.
Values
_____ argues that job satisfaction depends on whether you perceive that your job supplies the things that you value.
Value‐percept theory
If a job has no ____ you would get tired of doing the same thing over and over again
Variety
_____ is the degree to which the job requires a number of different activities that involve a number of different skills and talents.
Variety
5 characteristic of Job Characteristic theory
Variety Integrity Significance Autonomy Feedback
___ job enritchment uses participation, forming natural work units and establish client relationship
Vertical
____ is a type of job enrithcment that expands the control employees have over jobs
Vertical Job Enrichtment
_____: expanding the control employees have over their jobs
Vertical Job Loading
affective events theory
a model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors
According to the _____, workplace events can generate affective reactions—reactions that then can go on to influence work attitudes and behaviors.
affective events theory
When your job provides ____, you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss
autonomy
We resale ____ whenever we have a novel experience
dopamine
People evaluate job satisfaction according to specific "___" of the job.
facets
If you are an architect and make a model and never see it again, you have no ____
feedback
HR worker looking at an individual they hired has high ____
identity
Significance fall under the characteritics of _____
meaningfullness of work
When they have knowledge and skill and growth need strength, variety and autonomy become _____ in increasing satisfaction
more powerful
When there is high knowledge and skill and high growth need strenght....
other variables will have a higer impact on job satisfaction
Lowest correletion is between satisfaction and ____
pay
Employees with high job satisfaction experience _____ feelings towards their jobs
positive
The strognest correlation is between ____ and job satisfaction
satisfaction with work itself
If employee lack knowledge and skill and growth need strength the more variety and autonomy _____ increase their satisfaction very much
should not
o Ex. Firefighters has high _____ o Ex. HR offers people jobs has high _____
significance
Assembly line workers have no ____
variety
When ____ is high, almost every day of work is different in some way
variety
