Chapter 4: Job Satisfaction

According to the ____ says that there are 3 critical psychological states to achieve job satisfaction (meaningfullnes, responsability for outcomes and knowledge of results)

Job Characteristic Model

______: Proactively shaping and molding the characteristics contained within one's job

Job Crafting

If you see that your boss will not do job enrichtment, you might engage in _____

Job crafting

____ is the process of using the five items (VISAF) in the job characteristics model to create more satisfaction

Job enrichment

Duties and responsibilities associated with a job are expanded to provide more variety, identity, autonomy, and so forth.

Job enrichtment

It represents how you feel about your job and what you think about your job.

Job satisfaction

_____ is a pleasurable emotional state resulting from the appraisal of one's job or job experiences.

Job satisfaction

_____: The degree to which employees have the aptitude and competence needed to succeed on their job

Knowledge and skill

Feedback fall under the characteristic of ______

Knowledge of results

____ reflect the extent to which employee know how well (or how poorly) they are doing

Knowledge of results

"I am going to do just what is required" = ___ growth need strength Trying to be better = ___ growth need strength

Low High

Identity fits under the characteristic of ______

Meanignfullnes of work

Variety fits under the characteristic of _____

Meaningfullnes of work

3 characteristics of Job Characteristic Model

Meaningfullnes of work Responsability for outcome Knoldge of results

____ reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs.

Meaningfulness of work

_____ are those that rather than directly affecting other variables, _____ influence the strength of the relationship between variables

Moderators

___ are not explicitly caused by something (mood or emotion)

Mood

___ last for a long period of time (mood or emotion)

Mood

o Ex. "I'm feeling grouchy" o Ex. "I woke up in a good mood" Example of ____

Mood

___ are mild

Moods

___ are states of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything.

Moods

Are americans more satisfied with their job today than before?

No

5 types of satisfactions according to value-percept theory

Pay Promotion Supervisor Coworker Work itself

____ refers to employees' feelings about their pay, including whether it is as much as they deserve, secure, and adequate for both normal expenses and luxury items.

Pay satisfaction

_____ refers to employees' feelings about the company's promotion policies and their execution, including whether promotions are frequent, fair, and based on ability.

Promotion satisfaction

_____captures the degree to which employees feel that they are key drivers of the quality of the unit's work.

Responsibility for outcomes

_____reflects employees' feelings about their actual work tasks, including whether those tasks are challenging, interesting, respected, and make use of key skills rather than being dull, repetitive, and uncomfortable.

Satisfaction with the work itself

Deactivated and Pleasent

Serene Calm Content

____ is the degree to which the job has a substantial impact on the lives of other people, particularly people in the world at large.

Significance

o Made an impact in someone else's life o If their job was taken away, society would be worse of

Significance

Why is the strongest correlation between workitself and job satisfaction?

You might spend 20 minutes thinking about pay and promotions, 600 minutes with coworkers and bosses You spent most of the time just you and your work, that is why it is the most important thing

Formula for Pay Satisfaction according to value-percept theory

(Paywant - Payhave) x Payimportance = Pay Satisfaction

What is the formula to get satisfaction according to the value-perceot theory

(Vwant -Vhave) x Vimportance = Dissatisfaction

Rank the satisfaction from strongest correlation to least correlation to job satisfaction (according to thoery-perception)

*highest correlation* Satisfaction with work itself Supervision Coworker Promotion Pay *least correlation*

___ says that specific events can trigger certain emotions

Affective Events Theory

Autonomy falls under the characteritics of _____

Autonomy

_____ is the degree to which the job provides freedom, independence, and discretion to the individual performing the work.

Autonomy

Deactivated and unpleasent moods

Bored Slughis Drowsey

____ refers to employees' feelings about their fellow employees, including whether coworkers are smart, responsible, helpful, fun, and interesting as opposed to lazy, gossipy, unpleasant, and boring.

Coworker satisfaction

Ex. I'm feeling angry at my boss Example of_____

Emotion

___ are intense (Moods or emotion)

Emotion

___ are caused by some specifi circumnstance (Moods or emotion)

Emotions

____ only last a few minutes (Moods or emotion)

Emotions

_____ are states of feeling that are often intense, last for only a few minutes, and are clearly directed at (and caused by) someone or some circumstance.

Emotions

Value‐percept theory

Employees will be satisfied when they perceive that their jobs offers the pay, promotions, supervisions, coworkers and work task that they value (what they value)

Activated and pleasent

Enthusiastic Excited Elated

T/F we all have the same values

FALSE! everyone values different things

T/F Job stasifaction in the US is increasing

FALSE! its decreasing

T/F The higest correlation between job satisfaction is with pay

FALSE! its with satisfaction with work itself

T/F Knowledge of results is getting feedback by coworkers or supervisor

FALSE!!!!! its allowing to look at the end result of something you did and say "I did that"

T/F If an employee is satisfied, they will always feel good about their job

FALSEE!!!! A satisfied employee feels good about his or her job on average, not always

T/F Horizontal Job Loading is expanding the control employees have overt their jobs

FALSEEE

_____ is the degree to which carrying out the activities required by the job provides the worker with clear information about how well he or she is performing.

Feedback

Being in the zone

Flow

____: A state in which employees feel a total immersion in the task at hand, sometimes losing track of how much time has passed

Flow

____: The degree to which employees desire to develop themselves further

Growth need strength

o Captures whether employees have strong needs for personal accomplishment or developing themselves beyond where they currently are.

Growth need strnght

____ Job loading uses job rotation and job enlargment

Horizontal

Two types of job enritchment

Horizontal Vertical

___ is a type of job enrichtment that expends the things that they are doing by job rotation or job enlargment

Horizontal Job Loading

______: expanding the number of tasks a job performs

Horizontal Job Loading

Activated and unpleasent

Hostile Nerbous Annoyed

_____ is the degree to which the job requires completing a whole, identifiable, piece of work from beginning to end with a visible outcome.

Identity

o Can I look at something and say "This is what I did" o Having closure

Identity

_____ reflects employees' feelings about their boss, including whether the boss is competent, polite, and a good communicator.

Supervision satisfaction

T/F Emotions are always about somebody or something

TRUE

T/F Employees satisfaction level fluctuates over time

TRUE

T/F Even if you have the best job, there are days that you are not in a good mood

TRUE

T/F Job Characteristics Theory says certain job characteristics produce higher levels of satisfaction

TRUE

T/F Job satisfaction in the US is decreasing

TRUE

T/F Vertical Job Loading is expanding the control employees have over their jobs

TRUE

T/F When a job provides things that you value, you will be more satisfied

TRUE

T/F Some moods are netiher good or bad

TRUE! Ex. Suprised

What acronym can be used to memorize job characteritics theory?

VISAF

Pay, Promotions, Supervision, Coworkers, Alturism, Status, Enviroment are examples of _____

Values

____ are those things that people consciously or subconsciously want to seek or attain.

Values

_____ argues that job satisfaction depends on whether you perceive that your job supplies the things that you value.

Value‐percept theory

If a job has no ____ you would get tired of doing the same thing over and over again

Variety

_____ is the degree to which the job requires a number of different activities that involve a number of different skills and talents.

Variety

5 characteristic of Job Characteristic theory

Variety Integrity Significance Autonomy Feedback

___ job enritchment uses participation, forming natural work units and establish client relationship

Vertical

____ is a type of job enrithcment that expands the control employees have over jobs

Vertical Job Enrichtment

_____: expanding the control employees have over their jobs

Vertical Job Loading

affective events theory

a model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors

According to the _____, workplace events can generate affective reactions—reactions that then can go on to influence work attitudes and behaviors.

affective events theory

When your job provides ____, you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss

autonomy

We resale ____ whenever we have a novel experience

dopamine

People evaluate job satisfaction according to specific "___" of the job.

facets

If you are an architect and make a model and never see it again, you have no ____

feedback

HR worker looking at an individual they hired has high ____

identity

Significance fall under the characteritics of _____

meaningfullness of work

When they have knowledge and skill and growth need strength, variety and autonomy become _____ in increasing satisfaction

more powerful

When there is high knowledge and skill and high growth need strenght....

other variables will have a higer impact on job satisfaction

Lowest correletion is between satisfaction and ____

pay

Employees with high job satisfaction experience _____ feelings towards their jobs

positive

The strognest correlation is between ____ and job satisfaction

satisfaction with work itself

If employee lack knowledge and skill and growth need strength the more variety and autonomy _____ increase their satisfaction very much

should not

o Ex. Firefighters has high _____ o Ex. HR offers people jobs has high _____

significance

Assembly line workers have no ____

variety

When ____ is high, almost every day of work is different in some way

variety