Chapter 4 - MADM 760
D
Technological forces often __________. A. decimate an entire industry B. spawn new industries C. vary substantially among industries D. all of the above
C
The ability to individualize product and service offerings to meet specific buyers needs is known as: A. outsourcing B. offshoring C. mass customization D. commoditization
Business-to-business (B2B)
businesses utilize the internet to solicit transactions from each other
reaggregate
when firms search for partners who can perform some of the activities more efficiently
information asymmetry
when one party has info that another does not
A
According to the notion of disaggregation and reaggregation, A. progressive firms have begun to form partnerships instead of fulfilling all of the business functions themselves. B. the Internet is not a viable means of product or service distribution. C. effective business models do not change. D. all of the above
e-tailing
Another term for B2C.
False
Commoditization refers to the ability to individualize product and service offerings to meet specific buyer needs.
societal values
Concepts and beliefs that members of a society tend to hold in high esteem.
B
E-tailing is synonymous with __________. A. B2B B. B2C C. C2C D. C2B
True
Environmental scanning can be difficult for large firms because of the availability of too much information.
D
How has the Internet changed strategic management? A. It promotes information symmetry. B. It can often be used as a distribution channel. C. It often reduces costs. D. all of the above
False
In The World is Flat, Thomas Friedman argued that recent global and technological changes have increased the world dominance of Western powers like the United States.
True
In many respects, social forces are the drivers of consumer markets.
True
One of the reasons that outsourcing/offshoring debates are so difficult to resolve is that different countries have markedly different regulations.
C
Outsourcing efforts can fail because: A. of unknown government regulations. B. of a lack of production infrastructure in the outsourcing firm C. a firm might outsource an activity that should not be outsourced D. all of the above
True
Reading business publications can serve as a means of environmental scanning.
D
Relocating some or all of a firm's manufacturing or other business processes to another country to reduce costs is known as: A. outsourcing B. partnering C mass customization D. none of the above
C
Scientific improvements and innovations are examples of: A. social forces B. engineering credibility C. technological forces D. none of the above
A
The Internet has: A. unleashed a number of successful business models B. unleashed only successful business models C. has rendered traditional business models as invalid D. none of the above
D
The decline in unit costs of a product or service that occurs as the absolute volume of production increases is known as: A. commoditization B. mass customization C. restructuring D. none of the above
True
The expansion of a religion in an emerging country is an example of a social force.
False
The pace of technological change relative to an industry's development is generally easy to predict.
True
The same social force can affect different industries in different ways.
clicks and bricks
The simultaneous application of both electronic ("clicks") and traditional ("bricks") forms of commerce.
C
The systematic collection and analysis of information about relevant macroenvironmental trends is known as __________. A. strategic planning B. strategic management C. environmental scanning D. none of the above.
False
The unconscious reference to one's own cultural values as a standard of judgment is known as cultural bias.
D
The unconscious reference to one's own cultural values as a standard of judgment is known as: A. cultural affluence B. cultural distinction C. cultural awareness D. none of the above
B
When a recession occurs __________. A. all industries benefit B. some industries benefit C. no industries benefit D. none of the above
D
Which of the following is a means of environmental scanning? A. reading the business section in a local newspaper B. reading the Wall Street Journal C. reading trade journals D. all of the above
C
Which of the following is not a strategic dimension of the Internet? A. focus on interactivity B. potential for cost reduction and cost shifting C. the elimination of a need for profitability D. none of the above
C
Which of the following is not an example of a social force? A. trends B. values C. industrial change D. all of the above
commoditization
a process whereby firms are having a more difficult time distinguishing their products and services from those of their rivals
culture
a society's generally accepted values, traditions, and patterns of behavior
Business-to-consumer (B2C)
businesses utilize the Internet to solicit transactions from consumers
business-to-government (B2G)
businesses utilize the Internet to solicit transactions from government entities
Consumer-to-business (C2B)
consumers utilize the Internet to solicit transactions from businesses
Consumer-to-consumer (C2C)
consumers utilize the Internet to solicit transactions from each other
outsourcing
contracting out of a firm's noncore, non-revenue-producing activities to other organizations primarily to reduce costs
partnerships
contractual relationships with enterprises outside the organization
mass customization
the ability to individualize product and service offerings to meet specific buyer needs
economies of scale
the decline in unit costs of a product or service that occurs as the absolute volume of production increases
environmental scanning
the systematic collection and analysis of information about relevant macroenvironmental trends
mobile commerce
transactions conducted in an entirely wireless environment, such as using a smartphone to both purchase and download an airline ticket or piece of music
self-reference criterion
unconscious reference to one's own cultural values as a standard of judgment
information symmetry
when all parties to a transaction share the same information concernin that transaction
disaggregate
when firms no longer perform all of their functional activities