chapter 4 questions

environmental distraction

A noisy room is an example of what type of obstacle to listening? a) conversational distraction b) diversionary distraction c) environmental distraction d) preoccupational distraction e) message distraction

true

Men and women have different listening styles.

true

Physically receiving a message is a passive process: we have to be present when vibrations are in the air or when visual stimuli convey communication.

true

We generally remember less than 50 percent of a message immediately after we hear it.

being mindful, receiving, selecting, organizing, interpreting, responding, remembering

What is the correct order of the stages in the listening process? a) being mindful, receiving, selecting, organizing, interpreting, responding, remembering. b) attending, interpreting, remembering, responding. c) receiving, selecting, organizing, interpreting, responding, remembering. d) remembering, attending, interpreting, responding.

a television

Which of the following would be an example of an external listening obstacle? a) preoccupation with self b) preconceived attitudes and beliefs c) a television d) personal investment

hearing

Which part of the listening process is physiological? a) hearing b) interpreting c) remembering d) selection

True

Being mindful is important for all types of listening purposes.

false

In order to be effective listeners, we should all operate under and apply the same listening rules to others.

false

Informational and critical listening are the same type of listening activity.

false

Interruptions are attempts to monopolize communication by shifting the topic of talk to the interrupter's interests.

true

Mindfulness is important to informational, critical, and relational listening.

false

Most people are generally effective listeners.

mnemonic

One way to improve your recall of messages is to use ____ devices, which are memory aids that create patterns for what you've heard. a) selective b) informational c) cryptic d) mnemonic

35%

Only eight hours after physically receiving a message, most people remember only about what amount of the message? a) 35% b) 75% c) 90% d) 50%

paraphrasing

Randy says "I am really bummed out about not getting any job offers." His roommate Lance responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of which type of listening? a) Pseudolistening b) Relying on mnemonics c) Paraphrasing d) Listening

message overload

Raul is feeling overwhelmed from studying for five different final exams. Although Raul enjoys all five courses, he is having difficulty staying focused. What is causing Raul's inability to stay focused? a) cognitive complexity b) message complexity c) message overload d) preoccupation

true

Repetition helps you move something from short term to long term memory.