chapter 49

The bank returns a check for $20.00 marked "not Sufficient Funds" NSF with a notice that the balance of medical office checking account will be reduced by $45.00, $20.00 fir the returned check and $25.00 as a fee. The patient balance s $78.00 before the check is returned. What should the balance be after Christa posts the NSF check and fee?

$123.00

When preparing an account aging report on 7/15/xx, Christa reviews the bill for a patient named Edgar Stone. He does not have health insurance, and there is an outstanding balance of $48.50. There has been no payment since the patient visit on 4/30/xx. How overdue is this account?

60 to 90 days

if a patient's account is turned over to a collection agency, what will Christa usually do as a bookkeeping function with the patient's account?

Adjust the patient balance to zero so that monthly bills will not be created

When Christa is processing the mail, she notices that a patient bill has been returned to the office with the post notation, :Unknown at this address." What is the first action that Christa should take after verifying that the address on the envelope is the same as the address int he patient's bulling record?

Call the home or cell phone number from the patient's billing record

On 7/17/xx, Christa makes a telephone call to Mr.Stone to discuss his account that has been outstanding since 4/30/xx. Which guideline should she follow when making this call?

she is not allowed to call him after 10 PM